I worked with Mike and was looking to get a used Mazda 3. Although my credit was fine, I guess i didnt have a strong enough credit history to get a loan with out needing a cosigner or more money down (both which I wasn't able to do). He explained my situation to one of his managers and i was told they will continue to work on getting me approved. Its been almost a month now and no progress has been made. I cant even get a hold of Mike. Ive called/texted him many times and he hasnt gotten back to me. If you cant get it done for me thats fine. But at least text me and give me an update so i dont feel so left in the dark. But anyway, although he seemed like a nice guy in person (never felt pressured), the fact that he kinda ghosted me put me off to this place. Probably wont ever come back or recommend this place to anyone. Get back to me and maybe ill change my mind..
I had wanted a Cadillac for the last 5 years and finally bought a 2015 ATS. This is my favorite car thus far and I traded in a Mercedes! The process to purchase the car was a little awkward since I wasn't financing through them but we worked everything out. It's been almost 2 years and she's still perfect. And that's saying something because I bought a high mileage, former fleet/sales vehicle. My uncle who lives in Queens recently traded in his 1000 year old DeVille for an XTS because he likes mine so much. Great sales and service all the way around. I highly recommend visiting if you're interested in a Cadillac.
My first impression was with Marybeth over the phone, delightful, considerate and respectful of my time. She welcomed me to the showroom. When I arrived I met cordial Chris from sales who was assisting another customer, but promptly introduced me to Carlos who is knowledgeable, transparent and genuinely interested in getting to know my needs. Took me from start to finish through the process. Very impressed. Greatly appreciated the follow-up call from Marybeth the day after purchase to thank me for my business, to offer any assistance and wish me Happy Holidays and good luck.
I have always leased vehicles, but this is my first Cadillac and Kristina couldn't have made the transition easier, we looked at numerous vehicles and she was so patient with me - made sure I had everything I needed and wanted! She was amazing to work with and the entire team at open road is just great! Thank you for everything.
Always a pleasure at mahwah. Service is outstanding, the service reps are very knowledgeable and accomendating. Waiting area is comfortable. Service loaners are given when needed. Recently had tires installed and a wheel alignment done also oil change and transmission service all done in a timely matter. I wouldn't go to any other cadillac dealer.
It's always a pleasure bringing my vehicle in for service. Everyone goes out of there way to be accommodating. The service advisors are very knowledgeable and explain in detail the services performed, and any upcoming necessary maintenance. The waiting area is comfortable and there is always coffee and bagels.
This is my 4th Cadillac purchase, and the service at Mahwah far exceeds any other dealer experience I've had! The personal attention from start to finish was more than I expected. Love, love, love my SRX! Thank you Rich and team!
My representative. Robert Sommers, provided superb service. I felt no pressure, and truly believed Robert understood my needs. His professionalism and commitment to my overall satisfaction inspired my wife to want to have Robert help her when she is in the market for a new car.
We bought a Jeep Patriot from them about 6 years ago. We came back to the same people to purchase a Durango this time. We had a great experience with Carl & Bill who helped get us into the perfect car.
Jeffrey Martinez, Kevin Lynch, Harry Perez are all Top of the line, A1, and Saints! Cadillac of Greenwich is an amazing establishment with an amazing group of people. They made the process pain free, as the car buying experience can be painful. My family, and I couldn't be happier and highly recommend Cadillac of Greenwich and the big 3 Jeffrey, Kevin, and Harry.
Good experience. Salesman Jim Lawson was extremely professional and friendly.
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