My car was in for repairs and even though I didn't buy it from Randell Ford they made sure I had an extremely nice loaner to drive, they called me with updates on my vehicle while fixing it, made sure my loaner car was doing good, I can't say enough about my experience with Randell Ford they went above and beyond anything I expected.
What else can you say Cadillac
by Ruthlessfit from NANAIMO bc
January 8, 2019
Car built for the driver. Quiet but power full, sleek and sexy. The overall handling of this car is incredible. Thanks Cadillac nothing but class
Excellent service and repairs was made in a timely manner. Thank you Howard for the fast service .
Center CUE system doesn't work
by Michael D. from Fort Mill SC,
January 8, 2019
My ex-wife and I own one as well as another person I met at a gas station while pumping gas asked me if my CUE system worked. All three of us have the same problem. This model should be recalled as I understand that the mechanic at a Cadillac dealer said that is a real problem that costs $1200.00 to repair. How long will Cadillac allow this defect to go on without fixing it. I go out of my way when asked by people that I meet how I like the car. I have taken it to a local Cadillac dealer and they as well says that it is a major problem. Cadillac has an undercurrent of very unhappy car owners sharing their opinion of the problem with all interested party"s. Not good publicity.
the employees were friendly and personable - they were knowledgeable and efficient - I really appreciated that I was not given a "hard sell" - I love our new car!
Most Luxurious Vehicle
by Scott B from Fraser, MI
January 3, 2019
My newly purchased 2014 SRX is the most luxurious vehicle that I've ever drove and owned. It far exceeded my expectations, even after researching other luxury crossovers and reading reviews on the SRX. Makes being stuck in traffic so much less stressful; at times, even pleasurable. Rides and handles like a dream too. Nothing but an exceptional vehicle with high praises in performance, looks, and comfort.
Took the car in for a recall and Harold was friendly and helpful. I have always enjoyed any service I have gotten from Orr Chevrolet.
So far, so good
by Regular guy from Fort Payne, AL
December 5, 2018
I bought an off-lease 2017 with 36k miles. I've driven it for a couple of months and love it so far. The auto stop/start takes a little getting used to, and if I'm going through a drive thru I sometimes pull it down into Manual just so it doesn't stop and start so many times.
The exterior styling turns heads, and the interior is very luxurious and comfortable. It's a true pleasure to drive, and the automatic braking has already prevented a possible collision in a parking lot. The lane keep assist is also a great feature, especially if you are someone who gets sleepy driving.
Very good carlot to work with they had me in a car the same day I went up there and they worked with me to get a good deal I would recommend Orr Chevy for a new or used car
Worst car ever
by Sarah from Florida
December 5, 2018
I own and SRX before and was much better than this XT5 I only have 13,000 miles and the transmission don’t work, the car sounds like a tractor and feels like you are driving a big truck, horrible experience and for the first time the dealer is not cooperating enough. I wish I keep my SRX instead of spending so much money on this horrible car.
This car is the last of the luxury over performance vehicles from Cadillac. That being said handling and performance are decent enough, but clearly lacking when compared to others in the same market segment. The main pros are a quiet cabin and ultra soft ride. Cons, down market interior appointments and a CUE system that can be downright frustrating at times. Overall a good proposition if you are looking for uncompromising space, a reasonable level of quality, and have an affinity for the Cadillac name plate.
This car drives well, feels good, and is inexpensive to own. It services like a Chevy, Uses Regular Gas, I am not worried about driving it through the car wash. The Trunk is enormous and the back seats fold down for even more space.
Had other Cadillacs and always enjoyed the ride and comfort all were reliable and as I bought them used gave very good value for money. This XTS continues on and is very comfortable, the CUE control with radio, temp, and other accessories seems overly complicated and I‘d prefer a simpler system.
HEATED SEATS ARE A JOKE DON'T EVEN GET LUKE WARM, DEALER SAYS THAT'S JUST THE WAY THEY ARE, FOR $100K THEY SHOULD WORK. I WENT ON INTERNET EVERYONE HAS THE SAME PROBLEM SINCE 2015 WHEN SOME DUMB xxx ENGINEER DECIDED TO CHANGE TEMPERATURE CONTROL, IT'S BEEN THE SAME FOR ALL THE YEARS EVEN THE 2019'S, WHY HASN'T THIS BEEN FIXED?
I was surprised to find out you have dropped the Preferred Owner Program.
I'm in love, it's like a mansion on wheels, lol
by Myke22 from Youngstown,OH
September 28, 2018
This car is awesome, all of the Cadillac luxuries and all of the presentation day bells and whistles...CUE screen is very interactive, bluetooth capabilities, navigation, handsfree almost everything!
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