I always have a good experience whenever I bring my car in.
Classy & Reliable. Expensive to fix technology.
by GoVols from Knoxville, TN
January 28, 2019
I bought my 2010 Cadillac SRX used in 2016. I’ve been driving it going on 3 years now and it has 89,000 miles on it. The only problem I’ve had with it is the radio screen quit working so I drove it to the dealership where it then died. Replaced the battery but then has to pay several hundred to “reprogram” the technology so the radio would work again. This was a cost that was not expected and too much. My only complaint is that it may be nice to have high end technology in your vehicle, but it’s expensive to fix should something go wrong.
This is the way the car buying experience should be. Lukas Johnson walked us through the process without the typical "buy now" pressure, arranged financing, and personally handled the delivery of our perfectly detailed new car. If you're looking for a knowledgeable, friendly, professional and enthusiastic Porsche ambassador, Lukas is your man.
Most luxurious vehicle I have owned
by Heidi from Gilbert SC
December 31, 2018
Very comfortable ride. Love the height from the ground. Only downside are the headlights, the low beams are completely inadequate. The high beams are great.
Saw vehicle on line, spoke with Tim H. He was great to work with. We came from Illinois to see\purchase vehicle. They had it all ready for us to view, it was horrible weather, they had it inside for us to view. Justin the financial guy was also great to work with. Loved his sense of humor. If they were closer we would definitely be back. Kathy and John
Always wanted to own a Cadillac! Thanks Cars.com
by Carder from Rochester, New York
January 27, 2019
So much leg room, solid car, very fortunate to own it. I found the car using cars.com. Can’t wait to take it on a vacation.
I worked with Heather for a good 6 hours getting the best deal I could from them. They were very generous with our trade in and helped me save money by making me aware of incentives I didn???t even know existed. An example is the Costco incentive. Not only did that reduce my purchase price I get a Costco gift card in 2 months. I showed up at the dealer to buy a used 2016 SRX and I ended up leaving with with a loaded 2019 XT5. My payments are the same and I have a new vehicle to drive. My wife was super happy when I got home.
My first Cadillac
by Kevin from Bedford, MI
January 12, 2019
This car is absolutely beautiful. It drives very nice and the interior is very plush. I wish I would have bought one before now. Very comfortable and can’t wait to take a road trip in it.
No pressure sales, they listened to our wants and needs. Vehicle was ready as promised, a full tank of gas is a nice extra value.
I Got New Car
by Ivy from Richmond, VA
January 25, 2019
Love my ATS, former Escalade owner fell in love with this car on my test drive. I picked up my vehicle but had to schedule an appointment to replace the tire sensor, returned to CarMax service center 20 days later and was advised it wasn’t the sensor it was a bad tire that I drove around on for 20 days. Pretty dangerous!
They listen to the customer. And do what they can to find a vehicle for the customer. They make sure the customer is very satisfied with the vehicle they bought. through out the purchases and after they leave the lot.
Enjoyable to drive, very stylish.
by Jkincaid from Pasadena,Tx
December 20, 2018
Nice looking easy to drive. Interior is very beautiful and comfortable. Bought this used with very low mileage and feel lucky that I was able
We called before going in to test drive a car and the person who helped us was Kent, when we test drove the car he showed us some other options and we absolutely fell in love with a car that he showed us! He was extremely helpful and went above and beyond to ensure we got a good deal, by far the best salesman I’ve ever had the pleasure to meet. Thanks again for the great customer service and beautiful car!
Great car, great features, extremely comfortable.
by Tommy from Ruidoso, NM
October 28, 2018
Very good value as this one has low miles, all the bells and whistles, with new michelin tires and new battery. A great buy. hurry before it sells.
Leo Guzman is the best! He goes above and beyond, working tirelessly for all of his customers. I have never worked with a dealer that was more down to earth and cares so much about making the customer happy. Thank you Leo!
I love my Cadillac XT5 Platinum edition!
by LuckyL from Severn, MD
January 29, 2019
5+ stars across the board, this vehicle is absolutely amazing and we will Keep this 3rd Cadillac of ours for many years to come. By far, this is my favorite due to the luxury, comfort, technology, and appearance!
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
by Dannylion65 from Waterford ct
January 25, 2019
One of the smoothest drives that I ever drove
Definitely a luxury vehicle
Has so many options
Even heated seats and steering wheel
Highly recommend this vehicle if you're looking for comfort
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Best car I have ever owned!
by Brad from Eden Prairie, MN
December 19, 2018
The performance is great and it has all of the extras that I could want like Bluetooth and Android Auto, Intellibeam headlights, Heads Up Display, Lane Keeping Assist, SiriusXM, heated seats and steering wheel, and much more. Decent mileage for the great acceleration and power.
I recently wrote about how they are liars and steal money... I wanted to give an update since they contacted us about my previous review..
They looked at our car again, and did find the nails. They kindly replaced the tires.
Love the car and up to now been reliable.
by MikesGTS from Ontario Canada
December 22, 2018
Had other Cadillacs and always enjoyed the ride and comfort all were reliable and as I bought them used gave very good value for money. This XTS continues on and is very comfortable, the CUE control with radio, temp, and other accessories seems overly complicated and I‘d prefer a simpler system.
Had a medical emergency to deal with and was told not to worry about the loaner that I was driving and to take care of my family member. Mary is an incredible asset for Key Cadillac.
by Jcorpe from Lake Ozark, mo
January 19, 2019
Absolutely loved this vehicle. Tops in comfort and styling. Best vehicle to drive when spending hours on the road. The chilled console is a great place for a bottle of wine when spending all day at a soccer tournament.
I bought an off-lease 2017 with 36k miles. I've driven it for a couple of months and love it so far. The auto stop/start takes a little getting used to, and if I'm going through a drive thru I sometimes pull it down into Manual just so it doesn't stop and start so many times.
The exterior styling turns heads, and the interior is very luxurious and comfortable. It's a true pleasure to drive, and the automatic braking has already prevented a possible collision in a parking lot. The lane keep assist is also a great feature, especially if you are someone who gets sleepy driving.
When I had a problem with a service , got action immediately. Excellent service, people are very knowledgeable and friendly\y and know, what to do..
Last of the land barges
by Caru from San Francisco, CA
December 7, 2018
This car is the last of the luxury over performance vehicles from Cadillac. That being said handling and performance are decent enough, but clearly lacking when compared to others in the same market segment. The main pros are a quiet cabin and ultra soft ride. Cons, down market interior appointments and a CUE system that can be downright frustrating at times. Overall a good proposition if you are looking for uncompromising space, a reasonable level of quality, and have an affinity for the Cadillac name plate.
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