THE BEST dealer to buy a car from.
December 3, 2018
I will start by saying my scenario is one that no dealer would find ideal, and any other dealer would have probably told me "tough luck", not at Rosenthal Fairfax Honda. For this reason, I HIGHLY recommend them as THE dealer to go to. I came to Rosenthal Fairfax Honda to purchase two used vehicles, for my wife and myself, and I have never received such great service as I did here. I had two vehicles to trade in, and they gave very fair and reasonable trade in values on both vehicles. During the whole process they made sure I was comfortable, and that I liked the vehicles. My salesperson, Aladdin Faruque, was very accommodating and wanted to make sure I was completely satisfied. I never at any time felt hurried or pushed. His level of professionalism and courtesy is exactly what you would look for in a salesperson. Here is where I feel this particular dealer shines above the rest. To give some background, I live in Maryland, and this dealer is of course in Virginia. So any vehicle purchased out of state must go through Maryland State Inspection. Well, the first vehicle purchased, passed the inspection after some minor issues. The second vehicle failed, and for a very costly repair. I contacted the dealer and informed them of the situation, not expecting much. To my surprise, they offered to complete the repair at their facility and to bring it in, I was even given a loaner vehicle to drive in the meantime. Well, after a few replacement parts, it turns out that there were more components that would need to be replaced, and even after that, there was no guarantee this would resolve the issue ($4,000+ in repairs). They knew I had to young daughters, and with safety being an issue, they insisted on not continuing any further with the vehicle. I loved the vehicle, and persisted on just fixing the issue, and even offered to pay half just to get the vehicle back. Ivan Micheletti and David Dragelin, the Pre-Owned Directors, were willing to work with me, but were very insistent that I pick another vehicle. By this time about 3 weeks had passed, and they were still willing to switch me out to another vehicle. I spent a good amount of time test driving other vehicles, but could not find one that I liked. Then Ivan made me an offer that completely caught me off guard. There was one vehicle there that I did see in their inventory that I liked, however it was out of my price range. Ivan being very understanding of my situation, offered me this vehicle at a price below market value, knowing he could get more for it, just to help me out. Ultimately, this vehicle was a little newer, had lower mileage and is a much nicer vehicle altogether. This vehicle passed the inspection, and I could not be happier to finally have a vehicle again. Basically, to sum up my long post, Rosenthal Fairfax Honda has been the BEST dealer BY FAR that I have ever dealt with in my life. If you are looking for a vehicle, new or used, come here FIRST. Ask for Aladdin Faruque and you'll have the experience you've been looking for. If you get the chance to work with Ivan Micheletti or Dave Dragelin, you'll see what i'm talking about. Of course, this is a dealer, and you have to be reasonable, but you'd be hard-pressed to find this kind of service anywhere else these days. Buy from Rosenthal Fairfax Honda, and leave happy.