Easy and painless process to service vehicle. Used shuttle to get dropped off at local gym. Completed workout and service in 2 hours! Service agent Trinidad helpful as always. This was my third service since vehicle purchase.
Thank you Ali Chahine for helping me get my son his first car! My sister recommended this dealership to me. I didn't have any coupons or such, but they were able to work with myself and my husband in getting him a used car. We appreciate all the help.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I was looking for specific features in a Chevy Bolt. They responded very quickly and explained the available discounts clearly. They provided "out the door (OTD)" quotes, which is very helpful so you can compare apples to apples. Unfortunately, they didn't have a car with the add-ons I wanted.
Needed to buy a new Jeep and they had good pricing. Once getting there we received awesome service and not high pressure. We were helped by Albert Munoz and Joseph Issac and they were great. No high pressure and very honest. One of the best experiences ever buying a car.
Nick was wonderful. Very knowledgeable and very fast. He got us in an out without the prolonged negotiations. We were very happy with the car we got and the deal that went with it. I would/ recommend Nick to everyone i know
Who knew Selman Chevrolet had a collision dept for my Acura. When my insurance company told me about them and the fact that they could do an estimate on site, I was still concerned that they could not match the color for my "Bisque Red Pear" Acura. But they could and they did. I was given a loaner car at no charge, and they not only repaired the damage to the fender and headlight, the also took care of a couple of "parking lot" dings, at no additional charge to me. My contact at Selman was Bob Bessett, and he kept me up on their progress and got my car back to me earlier than promised. I appreciate AAA's handling of this claim and telling me about Selman. It will be my go to dealer for any future repairs.
by Mr Benjamin Fonseca Jr from Los Angeles, California
July 3, 2018
I took my 2016 Malibu in due to engine stalling. It stalled once again after picking up the vehicle. The service manager was to contact me, but never contacted me. Yesterday, July 2, 2018 the Malibu stalled again while on "park" position with the air conditioner on.
They do an amazing job, friendly environment and have great customer service!
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