I purchased my new Ram after a friend of mine bought one and told me about their service. My entire deal was struck over the phone and I picked up my truck without even test driving it. But that is a quirk of mine! They were Southwest Autoplex back in December but were already changing over to Sterling motors. They gave me lifetime free oil changes and since I only get to Jennings when I have court, they agreed to take me to court if I dropped the truck at their dealership.
Very impressive to me.
It has been my experience when dealing with the service department that they need a total reorganization to improve customer service. The service at the Chevrolet and Cadillac dealership in Jennings does not favorably compare with other service departments that I have dealt with in other cities. There is little coordination between the parts and service personnel to show when a part has been received for a service. They fail to notify the customer that the part has been received so the customer can schedule their vehicle in for the required service. When talking to the service representatives, their reply is that they are too busy and understaffed to follow up on each customer. The parts department doesn’t always inform the service department that the part has been received. So the customer keeps waiting to be called by the service department. This call is usually not made. I would hope the management at the Jennings Chevy dealership make a change on how the service department operates to provide better customer service in the future. A larger service department would help tremendously.
When I arrived I was promptly greeted and asked what I was in the market for. Once I gave them my parameters they went to work on locating a couple of options. They were very accommodating but we couldn’t work out the right deal for me and my family.
We want to thank Mr. Matt Miller for his outstanding service. He helped us select the perfect vehicle for our needs at a great price. The entire staff at Service Chevrolet are truly professional and caring. Our only regret is the we did not go to Service Chevrolet Cadillac five years ago. Service Chevrolet Cadillac is the best dealership around!
We love our Texan truck!
I was shopping for a vehicle, but wasn't sure what I wanted exactly. Michelle at Moss Motors listened to me and helped me figure out what would work best for me. Her knowledge of the BMW product is wonderful. She was not pushy in any way, instead she was patient and a pleasure to be around. You can tell that she is good at her job AND her excitement for the BMW line is very apparent!! As far as I am concerned, I won't ever shop anywhere else. ;)
The people at Acadiana Mazda were great. I got a fair quote on a new car and a good price on my trade-in without getting low-balled and having to waste time haggling. My salesman, Stephen, was very friendly and straightforward and a joy to deal with.
I called this dealer and Dakota immediately answered the phone. He then proceeded to spend the next 20 minutes with me answering questions and addressing concerns. Unfortunately due to issues on my end I was not able to purchase the car from them however, they were very upfront about the car and helped me every step of the way. Much respect for this dealer, or at least Dakota!
We are so impressed with our salesman Mike Roddy, he was very attentive to all of our needs. We were able to negotiate all of the things we wanted, He dropped the car off to us at home( he offered this service to us so we would not have to get out in the weather)Superb service! We will refer all friends and family to Courtesy Chevrolet who are in the market! Can't say enough good things about this car buying experience 10 stars, keep up the awesome service!
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