My wife and I were greeted as soon as we walked in the door. We asked to see Steve Morrison who we have dealt with in the past. We informed Steve that we were looking to buy a 2019 Cadillac XTS. We discussed with him the color and the options that we wanted. He attempted to locate a car matching what we wanted but was unable to locate one in the area. We wound up ordering one from the factory. We took possession of the car 11/30. The color actually looked better on the car in person. Needless to say we are more than happy with the service at Lima Auto Mall
Our experience at The Lima Auto Mall was GREAT!!!!!!
by maparex from DealerRater.com
December 2, 2018
For not working there too long Destiny Askins was very thorough in explaining everything about our new Equinox, and helped my understanding of all of the instruments. My wife and I were very pleased with Destiny and Ryan Swaney. You all have a very Merry Christmas and a very Happy New Year, I am sure we will with our new used car. Thank you very much, Janice and Daniel Rex
Gene Siefkert was such a great help to me. I was looking for a used suv. I gave gene some ideas and we texted for few days. I couldn???t make it to the dealership. When I arrgived gene went above and beyond to help me purchase the right suv for me. He listened to my concerns and helped finalize all the paperwork. Gene answered my guestions and explained certain features. My family has used Tom Ahl Dealership for many years. This dealership treats you like family. They are knowledgeable and understanding. I always recommend them. Maggie Farler was extremely helpful with all the financial and coverage paperwork. She had my best interest at heart.
They are excellent. I did have the issue start back up a week later. It is a computer type issue so hopefully they will be able to get it fixed. They always keep me posted on anything they run into and my car is always ready when I arrive to pick it up.
This dealership had the exact model I was looking for. Made the long 78 mile drive to their facility. Worth every minute of the drive. Madilynn was an excellent salesperson. The buying process was a bit drawn out with lots of back and forth about the selling price of the Jetta and the trade value of my vehicle. Eventually, we reached a deal that worked for both of us. Overall, I was pleased with my experience. I would recommend this dealership to a friend.
Randy Bray did an amazing job of making my wife and I feel welcome at the dealership! He even offered to pull the Hyundai we were interested in inside the dealership on a cold winter day which made a huge impression on us! Very knowledgeable about the Sonata we looked at & Randy also did a great job of ansewing questions for us on the test-drive! Great to work w/ & I will definitely recommend my friends & family to see Randy when they are looking for a new car!
Randy was AMAZING!!! Not only did he listen to what I wanted, but he was able to help me find exactly what I wanted AND was able to get it in my price range. He never argued or pressured me, he just Iistened. I love my new and the service I received.
by KATHY_CRITES2007Harleyrose2018 from DealerRater.com
December 6, 2018
Dennis Recker is one of the best sales reps, I've gotten two vehicles through him, he and the team has made it so easy to work with Ford. They made my time important , always making sure I had all the info that I needed on the autos I wanted. I would send any family member and friend to then.
Drove 3 1/2 hours to Stykemain Chev. to purchase a vehicle. The majority of the sale was completed on line. I used my own Credit Union so the dealer had minimal work completing paperwork. Eli and Jesse made the experience fun. After the purchase and drive back a few items needed to be addressed. They took care of it in a quick manner.
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