Unsuitable service consultant
November 1, 2018
Asked a service consultant (Troy Buchan) if my key transmitter, which was broken , could be replaced under warranty since I had a 2 year old car, still under bumper to bumper warranty. Without asking any questions , this consultant said, "we don't cover keys, go see parts " and went about his . I explained and questioned several things but he just said "go see parts". The parts man , who was tremendous helping me and asking questions and looking up my warranty left on my car, found out the key was covered. I was to drive up to service and show the paper the parts guy gave me and let them see my mileage on my car. Another bad for Autonation thing happened while waiting (a long time) for a consultant. Someone I hadn't talked to or even seen before, walked very slowly staring daggers out the side of his face, (BAD BAD LOOKS like he was coming to kick my ***. Troy came and interjected, yeah, I'm the other guy. He checked my mileage with an attitude and I left before he could cause more problems.
The service mgr. should review this review. Then a Dale Carnegie course on how to treat customers, should be mandatory for these 2 employees. They should be reminded that a customer is not an interruption of their job, he's the reason for their job.
I 'd like to also mention that the parts guy, whose name I didn't get, should get a 37 star review. He's a real asset to CHEVY.