USAA Car Buying Service Worked Exactly as Advertised
by Lexington Taylors from DealerRater.com
December 4, 2018
Matt did a great sales job. We were in the dealership unannounced several times over several months, and Matt was not always there. Billy and Michael stepped in and helped make the sales experience an overall excellent one. The USAA Car Buying service is the way to go, at least from this buyer's perspective. It relieved a lot of the pressure of buying a new car. Matt answered all our questions and was very efficient in processing the final paperwork. Maher was similarly efficient in finalizing the financing and optional services. Overall, nothing could have gone better. NOTE: we bought our first Subaru from your dealership, and were pleased with the car. One of your biggest sales incentives for returning customers, however is Carmen in the Service Department. She is a treasure--knowledgeable, friendly, engaging, thorough, etc. We may have been able to find a better deal in the region, but Carmen brought us back to your store.
I had a great choice of cars and they all seemed priced good. my car hasnt had any problems and the team was helpful and respectible. Most dealers push you into a car and Armstrongs gave me 2 days to think about it before i signed the papers.
I recently purchased a used car from Joe Bowman over the phone from Punta Gorda, FL. I can't tell you how happy I am with the level of service and professionalism that was afforded me in this transaction. Just want to thank all involved for making this deal a smooth one!!
Hartman Motors Service Department is top notch and a wonderful experience !!!
They are very customer oriented, letting you know exactly what they find so you know what is needed to keep your vehicle in tip top shape.
They have very fair pricing and great workmanship.
Will recommend to everyone I can
I felt very comfortable and at ease with my salesperson Brooke, she was very knowledgeable. She helped me with everything I wanted in a vehicle and was able to answer all my questions. This was the first time buying a car on my own and it was a pleasure.
My salesperson Christian went above and beyond to put me into the Kia Soul. I didn't think I was going to get approved for a loan because of my bad credit but he was able to approve me. I would recommend my salesperson to all my friends and family when they're looking to buy something.
We actually had both cars in during the same time; the GMC Terrain and the Saturn Vue. The GMC needed body repair for a minor fender accident; the Saturn for a somewhat major service. Both the body shop and the general service garage showed the typical outstanding service and care for the customer that I have come to expect from Charlie O'BAUGH Buick.
Took vehicle in for a simple tune up. Got it back running worse than it went in.shuts off now when you hit the brake, no power. Once this repair is corrected I hope not to have to use them again.forgot to mention 100 dollars an hour!!!!!!!!!?
The service team at Charlie Obaugh Chevrolet in Waynesboro does it right! My service advisor stayed on top of things and kept in constant communication with me while service was being performed on my vehicle. Customer service at its finest. Thanks again guys!
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