From the time we walked through the door until the time we left, our experience with Trevor was awesome! He had wonderful customer service and made sure we were happy every step of the way. All the staff was very friendly and helpful. Definitely worth the drive to buy a great car from great people.
Tasha sent a prompt inquiry in response to my questions but failed to send a service record from GM on a lemon buyback that I was interested in. Not the carfax but the GM record so that I could see what kind of issue might have been involved. That car sold but they have another that I asked about and as of now I still have not heard about it.
The Service manager is always willing and ready to make the customer his first and foremost top priority. He goes above and beyond to meet the needs of well established customers such as myself. I have been a loyal car buyer from Bob Moore since 1995 and has purchased all 4 vehicles from them.
My car lost its smooth ride. I took it in Bob Moore Cadillac Dealership in Edmond, Oklahoma. I talked to my service Consulant (Diron Carter). I wanted my front and back shocks replaced and my my brakes replaced. I have 74K miles on the car. I just knew it needed new brakes. Two days later, I was informed it only needed rear shocks and my brakes were ok. He saved me thousands of dollars. My car is riding like new again.
By email, Diron kept me informed when to bring my vehicle in for the next oil change and tire rotation. Since the first time arriving at the store for service work, after purchasing my 2018 Cadillac XT5, Diron always display such professionalism and concern about the wellness of my new vehicle and the upkeep of it. As I arrived for my 2nd scheduled appointment, again Diron courteously took my keys, escorted me to lounge area to sit comfortable, then offered by text message assistance if I needed anything. His act of kindness and friendliness were outstanding! After my vehicle was completed, Diron walked over to me with the most friendly smile, again escorted me to my waiting vehicle, made sure the display screen were set up correctly, ask me were there any other questions he can answer for me, and thank me for coming into service dept. I will give him 100% of excellent customer service and it's always a pleasure coming back to Bob Moore Cadillac for any services.
A sales group that allows you the customer to control the process without hassle. Terry, Maitland & Patrick provide a great atmosphere to sale and buy a car. Pricing is right on. No confusing pricing. This was our 4th CX-9 we bought and we would not go anywhere else but this dealer. Thanks Guys for a job well done.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.