We had a great experience at Custom Care Care. They took the time to really listen to what we wanted in a vehicle and tried to find us the best possible fit. We are very happy with our purchase and the service we received.
I have been searching for a new vehicle for a while and Brooks has been helping me the whole way and finally found the perfect one! He made the process quick and easy. He also treated me with respect and gave and explained to me all the information I needed without feeling overwhelmed. I highly recommend Brooks and the Hiday team (sales AND service) to anyone in need of a car!
by ODanielFordCustomerForLife from DealerRater.com
December 2, 2018
My wife and I recently needed to purchase a new minivan for our family. Honestly, we weren???t looking forward to it - we were overwhelmed and a bit stressed... and the timing for our family budget was rough. We had heard great things about the New Haven O???Daniel Ford, so we decided to at least try to talk to someone. My sister recommended Mike Pocci, and she was 100% accurate. Mike was genuine, kind, and very knowledgeable. He did not try to get us in a more expensive car. He stayed in our budget. He kept in contact with us through text and calls the next free days before we officially signed. We also worked with Ryan Keebler and Mike Everton, and we couldn???t have been more impressed. Everyone was upfront and honest. They all communicated with us throughout the process. This team made this potentially stressful situation easy and even enjoyable! We will 100% return to Mike, Ryan, & Mike when we need a vehicle again, and we will refer them to ANYONE! Thanks, O???Daniel Ford! PS. And they have a GREAT selection ??? we LOVE our new minivan!!!
Everyone I dealt with on this lot was very helpful. I fully appreciated the effort Ron put in to find me the car I wanted. Nick, in sales, was also very helpful and made the hand off of the car a very pleasant experience. Joe, who worked with us in financing the car, made a normally tedious experience a pleasure. We will be back when it is time to get another car.
by Josh brinkman & Jay leonard from FORT WAYNE
July 6, 2018
First off when I small talk about looking at other cars the owner Jay Leonard amazed me by complimenting the other dealership that I was speaking of. Secondly they accommodated me to the T I had test drove a car and decided I didn't like it they brought me another car to my job to switch it out to continue test-driving I ended up buying that truck the next day and they even dealt with my dad for a few hours LOL thanks Josh Brinkman and Jay Leonard and everyone else there that helped us I love my Equinox
Cassie did a great job helping with us being from Indy and needing to make sure the truck was what we wanted before making the drive up. The only disappointment was they did not fill up the vehicle and the detailing was fair.
This is the 2nd car I've purchased from Russ. He makes the car buying experience as quick and easy as possible. Nick in finance did a great job finding a lender that offered a lower rate than my previous lender! Will definitely work with these guys again.
Justin fits the role of an automobile advisor, not what we typically think of when we think car salesman. He is a straight shooter and open and honest hroughout the whole car buying process. We never felt pressured, we felt supported through our decision. He spent hours with us explaining the leasing versus buying and never once did we feel rushed or an inconvenience. Then after we purschssed the car he took a great deal of time going through all the features of the Jeep. He also assured us that he wasn???t just our advisor through this purchase, but also throughout the entire time we have the vehicle until our purchase. We???ve owned the car for 5 days and we know for sure we our Jeep owners and customers of Justin???s for life.
Other than taking a long time to agree on price it was a good car buying experience. Both salespeople we worked with we???re good and Tex in finance was very friendly and easy to work with on the dreaded paperwork.
Mark, was a joy to work with. He was referred to us by a coworker that spoke highly of him. We told him what we wanted and budget that we wanted to stay with. It was easy too find a vehicle with his help.
Jeremy Owens really made my car buying experience easy. He was professional, honest, he listened and was understanding of all my needs/wants and concerns. When I buy my next car, I will for sure contact Jeremy first.
I think Joe did an exceptional job helping me get into the truck that I wanted. Lamont also did an outstanding job. They both were very friendly and informative. Lamont went above and beyond and was able to get my additional discounts as well. The only issue was having to wait around for everything to get finalized. overall 9.5/10
Our salesperson Jeremy O. was extremely awesome and patient through the whole process. He made sure our concerns were listened to and he exceeded our expectations. It took a few days to find a vehicle we truly loved and he was very understanding! The dealership itself was pretty awesome as well, very clean and family friendly.
Chris went above and beyond to help us and was very prompt. Even made initiations to which we didn???t have to ask for. Great guy to work with! Would definitely recommend him to anyone looking for an honest man who treats his customers well!
We have all heard, and told, the car dealer jokes. What an amazing experience. Started off with a fair price compared to other similar cars. I called and talked to a salesman and received detailed information. I did some “review” checking but got the name wrong. The wrong name produced terrible reviews, so I decided to call and get back and get “the other side” of the story. I talked to the owner and quickly discovered that i had reviews on the wrong dealer. I bought the car. Pain and hassle free. I live 200 miles away. They provided very detailed and accurate condition of the car. They even went the extra mile and delivered the car for a reasonable charge. I will buy another car from Eli and his team. His mom delivery ed the car with a big smile.
Let us have a loaner car! Thanks! Service done on time! Warranty came through! We could get car in the evening. Manager was very helpfu!
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