I have been searching for a new vehicle for a while and Brooks has been helping me the whole way and finally found the perfect one! He made the process quick and easy. He also treated me with respect and gave and explained to me all the information I needed without feeling overwhelmed. I highly recommend Brooks and the Hiday team (sales AND service) to anyone in need of a car!
I made an appointment, confirmed the appointment when I arrived on time it was the guys day off. So they passed me to someone I had not been discussing my wants with. I explained I had $32,000 to work with. They could have said "we cant help you" And it would have been no hard feelings and I would have been on my way. instead the kept me for 30mins. then came back with 34,500 and said they were loosing money on that. So I got up and left. First off they arent going to sell you a truck at a loss. Otherwise they wouldnt have a job. Secondly there is the sticker price, then the invoice price then the dealer cost. When they say they are selling you something at invoice they are still making $2-3,000 profit due to the dealer holdback and dealer incentive monies. I dont do games, I know what I want I know what I have to spend and I tell them so. either they can deal with that or they cant. I didnt appreciate their games.
We decided to look around for a different vehicle when we pulled into Bob Thomas Ford West. Matt Wilson was very helpful and patient with us since we didn't really know what we wanted. We finally decided on a new Ford Escape and couldn't be happier. Thanks, Matt, for all your help!
I trade cars, and have all of my servicing done, at Bob Thomas Ford West. I'd taken my 2008 Focus in for repair; it turned out that it had major transmission issues; the wonderful Service Dept Team called a halt to the repairs, said there were too many problems, recommended that I go ahead & trade it in, which I'd said I'd do if the transmission was shot. Mr. Jim Robinson then worked with me to trade the Focus for a 2015 C-Max Hybrid. He was the one who worked with me in 2008 to trade my previous Escort for a Focus.
My husband and I love Bob Thomas Ford. This is the 5th car we've purchased from them. They are always professional and friendly. The service department is the best. We always know we are going to get the best service ever.
I was pretty picky about the car I was looking for I needed a 2018 orange crosstrek. We looked everywhere we did find a 2015 orange crosstrek loaded and Mark who helped us every step of the way was awesome. I will drive 4 hours again to deal with this dealership. Thanks Mark and Bob R. Lol
Very soon after I sent an inquiry on Cars.com Jason sent a personalized video of the car. We were able to meet with Jason a couple of days later and purchased the car. I would highly recommend this dealership and especially Jason Alt.
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