I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
If your headed to Whitten Bros., ask for Bruce Anderson! He was a pleasure to talk to and he doesn't beat around the bush. Very knowledgeable and goes out of his way to get you what you desire! By far the best dealership I ever worked with, the atmosphere was energized. Thank You for the experience I will never forget!
Helpful, easy to navigate process - would recommend Whitten
by Anonymous from DealerRater.com
November 5, 2018
Jon and the team made the buying process easy, keeping us informed every step of the way. The only reason for a 4 out of 5 stars is that it became clear the finance guy wasn't happy when we declined additional coverage. But overall a great experience.
Knowledgeable, friendly dealership through the entire process. From on-line communications (Cindy) to communications with sales associate (Monty Baker) to sales manager (Sherry) as well as Jeff and others in the tower. Thanks for everything, Jeff PS, can;t forget about Big Dan, great experience.
I am not a Richmond local but was able to get help and information over the phone ahead of time in order to make the process quicker. When I arrived in person, the car I was interested in was ready to go along with all of the paperwork. The staff was friendly and knowledgeable. After my purchase, Pedram again offered to answer any questions or show me if I had any questions about my new car. The dealership also helped fill air in the tire of my current car that was leaking. Overall, it was a great experience.
Appointment was at 4 - did not leave til 6:30 Answer about heating system to technical so I was unable to conprend and walked away Charged different price then quoted Usually give you a quick wash. Was never asked not was done
If you're like me and I dread going to buy a car, especially a used car, go see Antoine. Low pressure, polite, and you can tell he's just a good man. He let the car do the talking and let me make the decision. Gave me plenty of time and space, held the car for me for a day while a made my decision, and made the buying process easy once I made my choice. I would definitely go there again!
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