My experience at this dealership was fantastic!!! While rebuilding my credit, I felt financing a vehicle would be nearly impossible. I’m so glad that I stopped here before giving up. And I’m so glad that Brandon Dazzio was the salesman who was available to help! He spent FIVE HOURS working to get me finances with terms that I was comfortable with and I drove away with a car that I never dreamed I be able to finance! I’m so happy with my vehicle, with my car buying experience, with Carpros and with Brandon! They are all rockstars! ❤️
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
We bought a truck. Payments were higher than we wanted but need this size of truck. We do like it and sure it will fit our needs. The salesman is very helpful. But this is not the first time we bought a vehicle from you. We would recommend this dealership to others. We have several family members that have bought vehicles here. Thank you allan and margaret haines
I recently purchased a vehicle through Dave Solon Nissan and had a great easy process even though a majority of it was through the phone and over the Internet, the guys at Dave Solon Nissan (Jay and Zach especially) did everything they could and got the job done and I got a new Jeep, very happy with them!!
Mercado Motors year old and Current Happy Customer
by Karla Alvarez from Pueblo,Colorado
June 15, 2017
I highly recommend this place.Friendly employees like Irma Garcia-ortiz are the reason a do business there they have good customer service,the owner and staff are very reasonable and will work with you to satisfy your expectations and your needs.
These people are so awesome in making sure I got the car I wanted! They worked with me for 7 whole hours to make sure I left the lot in a different car! The owner is extremely awesome in making my deal happen and I thank him so much for it! To be able to work with me for that long just so I can drive off in a new car, I'm so happy I gave them a chance and see how hard they tried for me! Best customer satisfying dealership I've been to thus far! Definitely recommend!
Our car got stolen on Thanksgiving. And my credit is not the best. There's a salesman at this dealership that went above and beyond his job scope to go around the problems with my credit. We were dropped off there and things didn't work out at first. Jeff said no no problem. Not only did he drive us to our bank but also took us home. After dark my phone rang. Jeff was on his way to get me and my wife. He treated us like family. Thanks Jeff. If your shopping for a car you can't go wrong with car pros. We love our new car.
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