I recieved excellent service today from Brandon Mullis. He saved me time and money buy looking at my service record and identifying them problem. I was able to drive off in a matter of minutes due to his expertise and attention to detail. Thanks Brandon!
I'm assuming the dealership purchased the vehicle I bought through a third party. The vehicle looked clean and drove well on initial test drive. I was told it was a private party trade on an Expedition. I asked if it had been damaged or wrecked and was shown a clean Car Fax.
When I got the vehicle home I parked it. Monday morning I had an employee start to install some trailer and two-way radio wiring. He came in complaining about dirt and mud in the harnesses. I went under the truck and it was packed with silt or mud. We had to pull the kick panels and scuff or threshold plates off to run wires. The wire harnesses and channels were full of silt. This prompted us to look further, the truck clearly had been under water at least up to glove box level. All of the readily visible areas were clear and mostly clean, but hidden areas or not so easily accessible areas were covered in silt.
The truck did not want to go in four wheel drive, and there was silt under the boot. There was silt in the kick panels and under the carpet and dash. The back power point was full of silt. They took the truck back and returned my trade, but dealers and the public need to be very careful about flood damaged vehicles. I am posting this to warn people to have vehicles looked at carefully. A clean Car Fax does NOT mean the vehicle has not had a major problem. It is possible to clean up a vehicle and push it along through the market chain without a bad Car Fax. The dealer was good with me, they returned my trade and cancelled the sale and apologized. I sincerely believe, other than the fib about where the vehicle came from, they were unaware it was a flood car. This deal cost me a day or two of work, but it could have cost me many thousands of dollars. Do not depend on salesmen or dealerships to know or tell you where a vehicle really came from, or for them to verify the vehicle is good. I have no animosity toward the dealership, but this is sure a life lesson for me and others.
This is my fourth new Hyundai I have purchased over the years from this dealership. I enjoyed the new purchase process which I got the Sonata of my dreams as well as getting a deal I could not refuse. Thanks to my sales professional, Keith Harrell, for being patient and persistent in selling me my new Sonata.
Jamey Harrelson was the best car sales person I have ever worked with. We went to the dealership on a Thursday evening.. Jamey took the time to listen, understand our needs and did not hesitate to let us look at alternatives and drive as many cars as we wanted. Ended up buying a certified used vehicle for a fare price and closed the deal after hours. Jamie asked us to come back on the weekend so he could explain and setup all the technology in the vehicle, which we took him up on. That was going beyond expectation. Plus we left with a full tank of gas. We had a good experience over all.
Ms. Snellgrove was amazing. I only wanted to show my husband a car that I was interested in. She located the exact car that I describe to her. Her and her supervisor "Anthony" was great. KEEP IN MIND THAT I WAS NOT LOOKING TO BUY. BUT I LEFT THERE WITH A 2017 NISSIAN MAXIMA!!! I COULD NOT BELIEVE IT. THE DEAL WAS TO GOOD TO WALK AWAY. AWSOME TEAM WORK**** THANKS MARLENA AND ANTHONY.
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