2019 Dodge Grand Caravan for Sale in Baltimore, MD

Friendly Staff Great Service Brought My Vehicles In For Recall Service, They Were Very Helpful And My Service Was Very Quick As Well, Great Crew In Service Department !!!

Need more team members like Marty, a real customer service type of guy! No problem can not be overcome, when dealing with him. I recommend all my friends and family to go see Marty, when it comes to buying new or used.

Everyone was super friendly And willing to help ....Marty Ervin was very professional And very patient answering every question that I had . I will be going back and telling friends about this Dealership

If I could give 10 stars, I would! First of all, many thanks to my salesperson, Joe Holden, for being very patient with me. And Manager, Marty, for making it all happen. Marty made it possible for me to get the car I wanted in my limited budget. Greg in financing was thorough and efficient. The car was spotless inside and out. Thanks so much, Tate Team, I can't say enough about you! I love my new used car!

If I could give 10 stars, I would! First of all, many thanks to my salesperson, Joe Holden, for being very patient with me. And Manager, Marty, for making it all happen. Marty made it possible for me to get the car I wanted in my limited budget. Greg in financing was thorough and efficient. The car was spotless inside and out. Thanks so much, Tate Team, I can't say enough about you! I love my new used car!

Brian went above and beyond in finding and locating the exact Jeep I wanted. He took the time to show me things on the Jeep and also called me after the purchase to make sure everything was good. I would definitely buy another vehicle from him

Brian Perry made our Jeep purchase easy and enjoyable. He is knowledgeable, helpful and straightforward. I would highly recommend him. The dealership did a nice job supporting him and providing a clean welcoming environment.

I ordered a new 2019 Jeep Wrangler through this dealership and they were nothing but helpful throughout the entire process! Also did a great job and helping to get discounts on the vehicle. Just amazing!

Recently purchased a 2019 Dodge Ram. Brian Perry was great - knowledgeable, efficient, and followed up quickly with action items. Thanks for the quick transaction!

Tommy was polite and knowledgeable.He updated me and made sure I was out in a timely manner.He listens and makes sure the problem is resolved.

I had a great experience at Heritage Jeep. Nick Bratton was helpful, upfront and never tried to sell me something I didn???t want. He helped me find the exact Jeep I was looking for and I could be more happy with my purchase.

Nik, put customer first. I provided me all the best options to me so that I could make the best decision. Unlike other sales' people, they most times want to sell you a car as fast as possible. But, Nik, was honest with me and allowing me to make the best decision. Thanks again Nik.

John and everyone at heritage were amazing. They went above and beyond to make our experience perfect and comfortable. They treat you and your family like their family. We will definitely be going back for any future car buying needs. I would recommend them to everyone!

Very pleasant and patient As soon as I walked in the door. They made me feel like family. I apprecythem working with me despite my crazy work schedule

Len Stoler got me in a vehicle same day and another dealership we had been working with couldn't get us in one in a month. So please with our deal and new vehicle!

Went in to dealership just to look met Mr sparks we talked then got me a truck to test drive answered all my questions went back talked about trucks some more no pressure . then stopped back about a truck that I wanted .came in we sat down did the paper work pretty laidback pretty easy . went to truck set my phone up explained the truck options shook my hand and off I went very happy

Everyone was amazing to work with , was extremely friendly and easy to deal with. I will be going back next time I am looking for a car.

As always the friendliness and level of service was excellent. The work was done in a timely fashion and we were in and out in less than an hour. Also as always I do believe the level of service should be matched by a courtesy of vacuuming the interior--this is my only caveat to a great experience.

I purchased my Mazda in Dec. 2017 & they was nothing but professional to me. They made my car buying experience a great one. I was so nerve & they was patient & very kind to me. I have used their service department & they have explained everything to me so that I can understand. They treat me like a person & not just a customer. I love Cooks Auto & will continue bringing my car to them.

While the technicians who changed the oil and rotated wheels get an A+, I would have to give the service advisors a D. First when making the appt the tech on the phone was more than a little obnoxious and arrogant. When a customer calls and requests service work to be done, it is that person only responsibility to make sure the customer needs are met. Remember, the customer is always right. We made the appointment with some misgivings by me. When we dropped off the vehicle, another service advisor listened to me and did the right thing by asking what we wanted done and saying he would see what he could do about ordering the parts we wanted etc. we pick up vehicle the next day and there is a note that stated they did not know what we wanted, that they could not find what we wanted and that if we put on what we thecustomer wanted it would cause several system failures in the vehicle. What extra service we were trying to get done is replace the stock front brake pads which were putting an unusual amount of brake dust on the wheels, with a set of carbon fiber ceramic brake pads. Something which is stocked at all automotive stores locally as well as rock auto and auto zone and advanced auto to name a few. The vehicle in question is used in car shows as well as being driven daily. My problem is, no effort was put in on service teams part and the staff was closed to any other opinion but their own. Not Avery good way to conduct business in my opinion. Additionally, what was supposed to initially be a no charge bill, was subjected to a fee which was discusssd when vehicle was dropped off. This lends me to believe there is a extreme lack of communication at this facility and consumers should be wary at best having any work completed here.