November 5, 2018
We just purchased our Highlander Limited with Dustin Clark and what a wonderful experience. My wife and I look at a car purchase as a 5 year event -- much like getting our teeth pulled. We visited 4 other dealerships and looked at a variety of different car brands--I have nothing negative to say about the visits with the other dealserhips, but I want to write about our most recent positive experience.. What I really appreciated from Dustin Clark and the crew at Maita Toyota were: 1.. Attentiveness 2. Knowledge about the car 3. True belief In their product (Toyota) and the dealership. 4. Honesty 5. Reliability. 6. Professionalism I was quite pleased to deal with Dustin from the process over questions we had regarding the car as well as the available options and comparisons to other available car brands. I was also quite pleased to see Dustin's enthusiasm for Toyota--as he had the Consumer Reports listed top brand for the Toyota Highlander as #1 -- (copy of the Consumer Reports 2016 list was right over his desk). He himself is a loyal Toyota owner and was quite blunt over the fact that he loved cars and dealing with people--He has been at the job for over 12 years -- which is pretty rare in this tough and competitive world of car sales. What also got me was his knowledge of the car and his willingness to get us a tremendously good deal. During our test drive, we asked about the Maita dealerships. Without skipping a beat, Dustin volunteered how he loved working for a family owned business and the Maita family commitment to cars and providing cars to people over the years. Dustin didn't sound contrived or sappy, but genuine that Dustin loved what he was doing, How could I NOT buy a car from this guy? Darrell, one of the sales managers went out of his way to be sure that our car buying experience was pleasurable and that we were taken care of, I as well appreciated Darrell's time and effort!!. Paul from Finance was professional and knowledgeable and had been at the business for 30+ years. This is the first time I have dealt with Maita -- but I feel that the employees were happy and that I in turn was taken care of. We closed the deal on a very late weekday. Despite being tired, they carried a professional demeanor and was tremendously patient. I highly recommend this dealership to my friends and family. After our car purchase, I received a follow up call for any questions and when I did call the dealership back -- there was a prompt answer by one of the receoptionsists. This is going to be the first time we will have owned a Toyota Highlander, and certainly in 5 years when it's my turn to get a new car, I will be looking forward to going back.