Experience, Knowledge and Professionals
November 5, 2018
I specifically waited until my first oil change before I rated this dealership. First, my buying experience was the best. I saw this vehicle (XT5) at the auto show and left my contact information. I'm a resident of Belleville MI and I assumed I would be contacted by a dealership closer to my residence. However, Cadillac of Novi was the first dealership to contact me. Dawn Medecke contacted me in January and stayed in contact with periodic updates etc. In April Ms. Medecke contacted me when the vehicle arrived at the dealership. I immediately went in and was greeted by Mitchel Reese. After a test drive and an overview of the vehicle, I was sold and purchased the vehicle. The buying experience was a quick, efficient and thorough process. The young lady in the Finance Dept. was professional and explained my purchasing options. The manager/owner of the dealership came to personally say hello and to thank me for the purchase. Mr. Reese showed me around the dealership and set up automatic service notifications so I would be notified when service was due. Every bell and whistle on the vehicle was reviewed with me by Mr. Reese and I left the dealership as one of their most satisfied customers.
In Sept. I was notified via email that service was due. I set up the appointment (this can be done online) and when arrived was greeted by Julius. The Service Dept. has a group of professionals back there as well. This was another pleasant experience as Julius explained what was needed, estimated how long it would take and he as well showed me to the waiting area. Coffee, tea etc. was available in a very nice, clean and comfortable waiting area. I had some very minor body work needed as well as the routine service and all work was completed before the estimated time.
What has made my experience so great with Cadillac of Novi was the pre-contact by Ms. Medecke. I explained what I wanted on the vehicle and that's what was waiting for me when I arrived at the dealership. Her professionalism and pleasant personality are the best. Having worked with Mr. Reese and his vast knowledge of the vehicle made me more comfortable with my purchase. To have a guy like Julius handling my service needs just rounds out my feeling that I'm in good hands with this dealership.
I couldn't be happier with my overall experience and are happy to be a part of the Cadillac of Novi family. I highly recommend this dealership.