Dale was so great to work with when buying my new (pre owned) car! My husband and I came in with a budget and Dale worked to find a car in our price range but also with the features we wanted! I am so happy driving my car every day! They gave me money for my very, very used car and I drove off the lot that day with my brand new car. The day after I bought the car the check oil light came in and Dale got me into service quickly and I didn???t have to pay anything to get it checked.
I just bought my 4th car from the Imperial Group. Although I purchased a 2018 Chevrolet Trax, I insisted on having Dave Bertulli from the Ford side as my salesman. Dave has sold me 3 of the 4 cars I've bought from Imperial over the last 8 years and I wouldn't work with anyone else. He has the rare trait in car sales of being honest with you about what he can and can't do for you, he won't tell you what you want to hear to get your money, he would rather build an honest relationship so you will go back to see him time and time again, as well as sending your friends and family to him.
You Had Me at 4WD
by Tom207 from Portland, Maine
January 29, 2019
This is my fourth Escape. I cannot say enough about the reliability, safety features, and the ease of learning it’s technology aspects. The Escape has safely gotten me through many Maine winters.
We recently purchased a 2016 Ford Edge at Imperial Ford, and had the pleasure of working with Ali Kehail. Buying a vehicle is not one of our favorite things to do, but we have to say, that this experience was a good one. Ali is a great salesman, and we appreciate his superior professionalism. We highly recommend Ali, and encourage anyone who???s looking to make a purchase.... make sure you see Ali....!!!!!!
Very nice car to drive and very roomy
by HappyCustomer from Marlton
January 27, 2019
Very easy car to drive. Some newer cars today have a boxed in feeling. This car feels very roomy and open. Large windows to see out of.
I went to the dealer for a quick oil change. I was asked by the service guy Don if I had appointment, I did not. I asked how long the wait,he said under an hour. He said he could do it right away.. Had the vehicle in and out as he said. Great job Imperial Ford service team..
Poor on fuel efficiency and loud engine
by jmary from New york, NY
January 27, 2019
I wanted a Ford because I drive an Explorer for work. I bought the Escape thinking it would handle as well and be as smooth. Instead, the engine is loud when accelerating and the fuel efficiency is poor. I'm filling up every 3 days just to commute to work. I was completely disappointed in my purchase.
Sean was excellent in taking care of my needs in an emergency situation. Going so far as to provide transportation to my home after the deal was made, which was an additional hour for him. Matt was very quick with the paperwork as well.
i recently went to Tasca in Cranston with my significant other to pick up a car that he had just purchased with no intention of looking at or buying a car for myself. We (and other family members) have always called on "our" salesperson Lou Colon when we wanted to purchase a vehicle, while my significant other was signing his paperwork, Lou told me about a car that had just come in and he thought it would be perfect for me. i looked at the car and fell in love with it. Lou was right the car he showed me was perfect for me! i love my "new" car! i can't say enough about the Tasca dealership in Cranston. Everyone i have ever dealt with at Tasca has always been friendly and courtesy. They do everything possible to make the car buying process as easy as possible. i will continue to recommend Lou Colon and the Tasca dealership in Cranston.
My first NEW car
by Dana from Regina, Saskatchewan
January 29, 2019
perfect for me, great size, love the look of it. have had many compliments. I live in Canada and it gets really cold here, so the seat warmers come in really handy. :)
Service was performed in a timely and excellent manner and will continue to use them all the time. The service was explained as well as cost and both service and cost were right on target.
Completely surprised me
by msdwallace from Kansas City, Kansas
January 26, 2019
I hadn't planned to get this vehicle, but it was a great deal and great warranty. I've become fond of it, it's a great ride, good on gas, and does well in the winter snow. Lots of room and storage. I'm definitely Happy.
Always treated as an important person when you arrive for service which is valuable to me! Overall a pleasant experience, thank you to all involved
by Jrob. from Salem Indiana
January 24, 2019
This is our third Escape and by far the best one yet! We love the power of the 2.0 Ecoboost, very impressive. The interior is very comfortable and we'll thought out. The ride is good and interior noise is very quiet. We highly recommend this SUV to anyone. We have always bought Ford products and put hundreds of thousands of miles on them without any issues (our entire family now drive Ford) and expect this one to be the same. Overall: Awesome vehicle!
Great Overall experience, from friendly sales staff to delivery, I would highly recommend this Dealership to anyone. I purchased a 2015 Ford Super Duty that was in the condition exactly as represented.
I am extremely pleased with the service at Tasca. John Stone and Eric Defalco run the Quick Lane Service Department. They are so professional and careful. My car is older and they have it running perfectly. I had routine service there yesterday and they found a small problem which they addressed. They are terrific.
The last time I bought a car, I felt hustled. The last time my wife bought a car, we both felt hustled. This is the first time buying a car, that we both felt happy. Franco was helpful, attentive and thoughtful - he followed up during the purchase but wasn't over the top. It's our first Subaru, and we are impressed with the car quality, as well as the dealership (so far). I'm happy to recommend Franco, Subaru, and Clay Subaru.
2018 Ford Escape
by Sarah H from Cedar Springs, MI
January 27, 2019
Very impressed so far. Finally drove on some bad roads and the 4wd is really good. Engine has lots of power. Overall car drives very nice. It is the Titanium model which has a lot of features!
Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
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