New and used 2026 Ford Escape for sale near Union, IL

I needed a Ford dealership to take care of a couple of recall notices on a 2023 Bronco I purchased used from a non Ford dealership a year ago. I had received a brochure from Hawk Ford in St.Charles, Illinois, and decided to give them a try. To make a long story short, customer service arranged for a pickup of my vehicle at my home the very next day as well as a more than reasonable time frame for the repair, and then delivered my vehicle back to my home about a half hour ahead of the originally scheduled time frame. Because of the fact that I needed recall repair work, there was no charge for either the pickup and delivery, or the actual repairs.The courtesy and customer service extended to me actually left.me speechless. All I have left to say is, I now have a Ford dealership I can rely on. Thanks again Hawk Ford.

The staff is very friendly and helpful. They services my vehicle quickly and sent me a report with what the service check found and what they recommended

Just got my Mustang serviced for some recalls. This place was so on top of everything! Excellent communication, easy scheduling, speedy service. I’m very happy after experiencing terrible service at a different nearby Ford dealership.

I completed my deal in less then 2 hours , gave me good money for my trade and a deal on the new one.

This is my first ever review and there’s a reason for it. Chris Krason helped me purchase my first car and the experience me and my husband had was one like no other. I’ve never been to a car dealership without them pressuring me and wasting my time but with Chris, he took his time at explaining the different options without forcing a decision right away. Once I picked the car I wanted, everything took about an hour to sign the papers and walk out with a brand new car. I was pleased and couldn’t recommend this place and Chris enough!!

Chris was helpful and patience while dealing with us and help get what we need for trade in and purchase.

This dealership was recommended to me after a couple of bad experiences at the one I had before. Harvard ford will be my main dealership from now on and I'm from Rockford. Top notch from the service department to the sales department and everyone else in between. Took care of my issues and explained everything with professionalism. 5 stars for Harvard Ford

We purchased a new Ford Explorer. Excellent price with no pressure. An all around pleasant experience.

Worked with Tim Bies and Heather from the finance dept. I purchased my leased vehicle and they were extremely helpful thru the whole process. I do recommend this dealership.

Quick and East to get my car in for the recall issue. The time it took was a lot less than what they thought it would be, plus they washed my car. Nice Job!!!

Eduardo Del Rio helped me buy my ford explorer and made sure it was in my own liking

Service department is great. Knowledgeable and do what they can to take care of their customers.

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As a returning Customer, they continue to provide 5 star service in purchasing a vehicle by answering and getting answers and explaining the auto features and how easy the purchase process works. Glad to have made another purchase.

Chris Behlke, our rep, was helpful, patient and personable. We made the purchase we needed. The dealership itself seemed to have good customer service and accommodated us as soon as my husband and I walked in.

Go see Bill. He is great! His consultative approach is refreshing in that biz. He knows about the cars instead of just working the deal like most others. The Managers were prepared and in time. No crazy wait times I was in and out in less than 1.5hrs! I would highly recommend this dealership and Bill specifically.

Excellent Vehicle Buying Experience!!! A very relaxed environment with a no pressure. My salesman Anthony Castalado, his Sales Manager Bob (can’t remember his last name) and Heinrich in the finance office were great. I drove home in my new used vehicle with a smile!!! Love my new to me 2022 Ford Explorer xx-Line!!!

Vira was great. 10 out of 10. Ask for her for sales. They made the numbers work. It didn’t feel like I was being raked over the coals. They made it conversational not like pulling teeth.

I love the Napleton-Libertyville guys! Rich was our sales guy. He was so easy going, listened to what we wanted and made suggestions without being pushy. He helped us get the best deal! Bob made the finance process run smoothly and took the time to walk through all our questions and concerns while also being mindful of our time. Overall, I’m very impressed with the customer service at Napleton

We had a great experience working with Michael R! He was friendly, easygoing, and took the time to understand what we were looking for. There was no pressure or pushy sales tactics—just honest help and patience throughout the process. He was also kind and respectful with our kids, which we really appreciated. Overall, Michael made the car-buying experience comfortable and enjoyable. Highly recommend working with him!