We drove 80 miles to deal with Les Mack Ford and are glad we did. Wade came in on his day off to help us and we couldn't be more pleased. Everyone at the dealership went the extra mile to make the transaction seamless. We will definitely go back in the future.
Great car to drive
by Vee from Toronto, ON
January 28, 2019
I bought this car used with 59km on it. I've only had it a few weeks and find that it's easy to drive. The biggest negative is that there is such poor headroom. Someone who is just under 6 feet tall finds that his head is touching the roof in the front or back seat. I wouldn't have expected that. I assumed that a person who sat comfortably in my former compact car wouldn't have an issue in the Escape but I was wrong. Other than that (and a steering wheel that is too cluttered) the car seems to drive very nicely. I was hoping that with 4WD I wouldn't need snow tires but it only took one snow storm for me to learn that wasn't going to be the case. Turning snowy corners took a couple lanes. But now I have snow tires and it's a different drive altogether.
Carson, Brian and Gary were great to deal with. They had the vehicle I was looking for in the correct color and options I wanted. I live 3 1/2 hours away from Lancaster and did everything over the phone. The vehicle was as described when I arrived. The whole purchase process went smoothly. They were not pushy, were not trying to sell me things I didn't want or need. Took "no" for an answer, something rare in sales and F&I people today. I wasn't expecting the service I received because I was "just" buying a vehicle. Since I'm 3 1/2 hours away they knew they were not going to get future service or parts sales from me but I was treated just as anyone local coming in to buy a vehicle. I was very pleased to see a group of people who still care about customer service.
2018 Ford Escape
by Sarah H from Cedar Springs, MI
January 27, 2019
Very impressed so far. Finally drove on some bad roads and the 4wd is really good. Engine has lots of power. Overall car drives very nice. It is the Titanium model which has a lot of features!
If you have not talked to Wade - you are missing out. What a great person.........the best salesman we have ever dealt with - and trust me we have dealt with many in the past 50+ years. Looking forward to the next purchase with Wade....
Poor on fuel efficiency and loud engine
by jmary from New york, NY
January 27, 2019
I wanted a Ford because I drive an Explorer for work. I bought the Escape thinking it would handle as well and be as smooth. Instead, the engine is loud when accelerating and the fuel efficiency is poor. I'm filling up every 3 days just to commute to work. I was completely disappointed in my purchase.
We had a great experience with Wade Duncan at Les Mack in Lancaster WI. Everyone was accommodating on a Saturday when they probably really wanted to be heading home. The detailer came in special on his day off to buff out some scratches. We were very pleased both with our purchase and with our buying experience at Les Mack.
First New Car Purchase
by Linwood from DALLAS, TX
January 27, 2019
I was looking to purchase a used vehicle but after test driving the Escape, I decided to get it. The main reason was the gas savings for me and the nice color.
by Virgil and Janet Berndt from Lancaster, Wisconsin
January 22, 2018
4.9 (53 reviews)
Roger did an excellent job finding just the car we were looking for. He was very professional in his help. Everyone else was very helpful too. Roger went over all the features of the car the day we took delivery and this really helped as there were many new features that were new too us.
Completely surprised me
by msdwallace from Kansas City, Kansas
January 26, 2019
I hadn't planned to get this vehicle, but it was a great deal and great warranty. I've become fond of it, it's a great ride, good on gas, and does well in the winter snow. Lots of room and storage. I'm definitely Happy.
We found this car online and drove from Janesville to purchase it. Les Mack had done an excellent job of showing it with 20 + photos. Roger was our sales person and he did an excellent job of explaining everything and answered all of our questions. Working with Roger made this a pleasant and enjoyable day and we love our 2016 Equinox.
First new car in a long time. We love it
by fran10 from New England
January 26, 2019
Good visibility, great light features. Didn't purchase one with power lift gate. Rear access is difficult because it goes up so high and is very heavy to close.
Runde Chevrolet and sales associate Jacob Puhls did a great job in getting me the new truck that I was looking for. Wonderful experience. I highly recommend asking for Jacob when call or visit the dealership.
by Tristins from Edmonton Alberta
January 27, 2019
I love my Ford Escape! A very comfortable and reliable ride. I feel safe driving in any condition even on these Alberta roads. Im very confident in this decision.
Donovan was great to deal with at Runde Predriven. He was very friendly and able to work with my schedule. I would definitely go there again if need to and would definitely recommend this dealership to anyone
Love it, comfortable ride!
by Ljsb415 from Boise, Id
January 27, 2019
Just got this car, but am super impressed! Smooth ride, great gas mileage and it’s just a great vehicle so far! Plenary of space for passengers in front and back and great storage space in the back.
Very good service. Got right in and service was fast.
Oddly enough to enjoy
by Jasmine from GREENVILLE
January 22, 2019
I have driven Fords for two decades or so. My first one was a Ford Taurus Wagon, next it was a Ford Explorer, and lastly a Ford Escape. And they are very dependable cars. However I'm a little sceptic in regards to the fairly new vehicles that are manufactured. I have heard from Friends who've had Ford Escapes 2015 and newer, that there were transmission issues and if they have a sunroof that would be a lot of issues with that as well. So oddly enough I enjoy the vehicle now, but I am unfortunately waiting for something to break.
I've purchased quite a few vehicles in my 20 years driving. New and used and this was by far my best experience. Best trade in value offered here, salesman Shannon was absolutely wonderful in trying to find options but also not be pushy. Then I was given a bag full of goodies after sale and a full tank of gas which not everyone does anymore. I did find a small rust spot after sale was over and they took the vehicle back and are making repairs now. Also gave me brand-new loaner to drive while I wait. Very happy and will probably be a forever customer now.
Always wanted an SUV
by Nancy88 from Canal Winchester
January 22, 2019
I absolutely love my SUV! I would definitely recommend it to anyone. I was told years ago to get one by a friend, now I know why.
Contacted several dealers in the area but this was the only one that offered us what we really wanted. Found a 2017 vehicle with under 6000 miles and the buying process was seamless. Great staff and very professional.
Love my new Escape!!
by Janelle from Sheridan
January 25, 2019
This SUV is great for getting around on our winter conditions. The gas mileage is very affordable so I drive this most of the time and drive my F-150 when I need to.
We worked with Gary to buy our 2017 Ford F150 Raptor. They were one of the only dealerships in the nation to have the color and options that we wanted. Les Mack is an honest quality dealership that doesn't charge "Market Adjustments". In fact they made sure we were taken care of. We flew out from Salt Lake City to Wisconsin just to buy this truck then drove it home. Because of our amazing experience here I would recommend anyone who see's a car they like from Les Mack to buy it. You will not regret anything. The process was super fast and simple. They even picked us up at the airport. One of the best dealerships I have worked with hands down.
Love this car
by Bargdess from Waynesboro
January 21, 2019
This car is simply great. A great value for the price. Love using the sync 3 system. So comfortable to drive. The remote start and heated seats are the best!
Love this dealership and John Riley our salesman. Not the first vehicle we have purchased from here and it will not be the last. Kind, clean, generous. Great place to go
by Jrob. from Salem Indiana
January 24, 2019
This is our third Escape and by far the best one yet! We love the power of the 2.0 Ecoboost, very impressive. The interior is very comfortable and we'll thought out. The ride is good and interior noise is very quiet. We highly recommend this SUV to anyone. We have always bought Ford products and put hundreds of thousands of miles on them without any issues (our entire family now drive Ford) and expect this one to be the same. Overall: Awesome vehicle!
Kurt and Chuck at ubersox were great. When nobody else wanted to look at me for a loan they gave me a chance. He was great and positive the moment I walked in till I left.
It was the best car for the money.
by Ms. Bardot from Sierra Vista, AS
December 30, 2018
I liked this 2010 Escape so much that I purchased a 2018 Ford Escape on 5 December 2018. Unfortunately, the 2010 was totalled September 2017 which is why I bought another. However, I do not like the 2018 vehicle design. This 2018 reminds me of a fish without its fin. There is less rearview vision with the 2018, than with the 2010. I keep hoping Ford will become original again and get square! Otherwise, Ford Escape looks like a Toyota! And, that is not good.
Very personable and efficient service people.
I will return if I need additional service and when I decide to purchase a new vehicle.
a happy wife
by kennystark1 from PLEASANTON
January 19, 2019
The car we purchased from open source is just what we needed for my wife to travel to and from work, it fits the needs that we were looking for in a vehicle.
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