Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
Best car we’ve owned in a long time
by BrianK from El Reno Ok
January 15, 2019
Going from a buy here pay here 2007 expedition, makes this car a dream car. Power. Reliable. Good fuel economy. Pretty happy with it. Wish it had a few more bells and whistles, but that’s nothing compared to the ease of mind of having a good vehicle.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Very powerful and quick for a 3 ton people mover
by Fourfun1 from Boerne, Texas
July 25, 2018
If you want or need a large SUV that gets great gas mileage and carries lots of gear and people, this Ford will do the trick. The Limited model comes nicely equipped and will garner lots of compliments from your passengers for both room and comfort. Ford is getting closer to perfecting this model.
We were so happy after the first time dealing with Don Franklin and our salesman Darryl Bond it was an easy decision where to go 2 more times! We got great deals with no stress or pressure, Darryl Bond worked hard and found us exactly what we wanted and got us a really good deal. I have and will continue to send people there including my parents! This IS the place to go! #007
Consumer Reports Rated #1
by GTA from Fort Wayne IN
January 9, 2019
Could not be happier with my recent purchase of this vehicle. It’s like having a full size bed pickup truck with a cap on it.
I was shopping for a reliable used car for my son, and we couldn't have been more pleased with the process. Mike was very easy to work with. He answered all of my questions, and we were able to work a good deal. I would highly recommend both Mike and this dealership. Very nice people and easy to work with.
I've owned 3 other Expeditions and this is best.
by Jim from Valparaiso, IN
January 17, 2019
This vehicle met all of the needs I have regarding a vehicle. I listed what I wanted to find in a new vehicle and the Expedition matched perfectly.
I bought a Honda CRV from Paradise motorsports. The vihecle I bought was worth of the money spent. I have also visited the dealership for maintainance and services twice within a month where the disappointment of my buying experience come out into light. The car, which was said to have been inspected in TOYOTA greens, appears to be not properly inspected except the mere oil change it underwent. Within three weeks the car's AC system declined and the dealership asked me to pay 300 more to repair it. Another time, I took the vehicle for a serious maintainance and returned back my car with more new damages that didn't exist. They must have unskilled mechanic who barely work there to disgrace the work of the auto market. Having enough trouble with the dealership, I further researched on the marketing philosophy of the company and what comes out as the result is shocking. The auto dealer, just send all vehicles to TOYOTA greens for oil change. With that they get the certificate of inspection, which literally doesn't tell the whole story. With this in mind I suggest buyers to make the vehicles checked by professional experts.
New To Expedition
by New to Expedition from Johnstown, OH
August 18, 2018
Just had this vehicle a week but have been a lifelong Ford owner. It was purchased as a replacement vehicle with an eye for towing a camper in the future. I was impressed with the towing rating but also with the interior as well. Heated/vented leather seats, navigation, USB & AC voltage ports, Sirius XM & climate zones. Everything works & works well. Braking is great & the 3.5 liter twin turbo seems to have more power than I thought it would.
Mr, Dutch Moore, Is Excellent , Very Knowledgeable , and efficient , Great Customer service. Mr Moore met me with a smile / Hand shake. He was A pleasure to work with. I will return for my next car purchase And will highly recommend to others. Awesome Job! Dutch , Love my beautiful car . Many Thanks . CINDY RN, BSN .
Great vehicle to own
by Roll Tide #1 from Columbia, MO
October 11, 2018
A great family sized SUV, I couldn’t be happier with my purchase. I have gotten several compliments in the last week. The power running boards are an added bonus. Overall this is a sweet alternative to the Yukon’s & Tahoe’s out there.
This is the second time I have bought from By-Pass Motors and will go back if I ever get another car. They have a good selection and I especially like that there is no pressure and no haggling.
It runs great and have had no problems whatsoever!
by RealRay from Abingdon, MD
May 17, 2018
Perfect for a family of four, loaded with friends (seats 8) towing my boat or camper. I've towed my camper all over Maryland, Pennsylvania, Delaware, etc. and towed my boat to Florida and back. Plenty of power climbing mountains with the camper. It's just a great truck...I love it.
We have purchased several vehicles in the past from Stuart Powell Ford and have never been disappointed in the sales or service. Our most recent purchase did not disappoint. Knowing what we wanted, we contacted the dealer prior to coming in. Regina Kuchenbrod took our call and was fantastic, answering questions in advance of our actual visit. Upon arrival to the dealership we were met by Regina. Regina took us through the buying process painlessly, never pressuring or pushing us to purchase options we did not want (reasons we have walked away from a dealership in the past). By the time the papers were signed and the keys became ours we felt as if we had been lifelong friends. Upon inquiring about some accessories for our new purchase, Regina introduced us to Janice Albright. Once again Janice answered our questions, helped us make accessory decisions and never once did we feel pressured to purchase. I would recommend the Stuart Powell dealership to anyone looking for a new (or used) car or truck! When you get there ask for Regina and for your accessories talk with Janice!
by Chris M from Long Island NY
February 13, 2018
Single Owner-Purchased New. Immaculate Condition In and Out. Well Maintained/ Serviced Regularly. Low Mileage Commuter Vehicle. Excellent in Inclement Weather.
Never used to Tow or Plow.
My daughter just moved from South Carolina and we were looking for a car, 12 K and under made Made my shopping easy and trouble-free
Most Luxurious SUV I've Ever Owned
by drstocks from Memphis, TN
January 19, 2019
For being an SUV, this is the most comfortable ride I've ever had. This King Ranch Expedition is loaded with extras. The brakes on this vehicle are superb. Usually on a full size SUV, it doesn't stop as efficiently as you would like, but this vehicle stops very well. Absolutely the best used vehicle I've ever had.
The men were very respectful to me I am a female buying my second car ever. They Took me around the lot 3 different times because I was indecisive. Help me with new tires. I just recently paid this car off and I am still driving it around. All I have had to do is keep up the old changes and change the brakes. I was very very very blessed! I won't go anywhere else ever!
I love ford SUVs they are very dependable.
by Sir C from Decatur
November 15, 2018
I've been buying ford SUV for over tweenty years and all of them have been very dependable truck. I wouldn't buy any other SUV then ford.
Very easy purchase! Anthony Higgins was our sales rep and I'd highly recommend him! If you are looking for a no pressure car lot go see our guy Anthony!
Great family hauler.
by Ms7566 from Jacksonville, FL
October 22, 2018
I bought this vehicle as a replacement for my Audi A4. It has excellent interior space and plenty of seats for the whole family. The truck has a smooth, solid ride and is very reliable. These trucks can easily make it to 200k miles with routine maintenance.
If I could change one thing, it would be the fuel economy. That being said, what do you expect from a vehicle of this size.
If you have a large family like me, it’s either this truck or a Honda Odyssey.
Salesmen were great. Bryan Turnage andMorgan Terry. They were easy to dill with and A very pleasant experience . We would go back. Morgan showed us all the CRV.
The 3rd owned and best Expedition so far
by btorreypa from Nazareth
December 6, 2018
The most technologically advanced expedition, easily pairs with our cell phones to answer and make calls from your current contact lists, receives and reads text messages, etc.. great navigation, rear backup camera and heated seats are great on the cold winter days.
Great place to buy a car from...
My husband got his car there and after we seen we got a great deal we went back a month later and bought a mini van for the family... Thank you Broadway Auto Mall and your team...
A surprisingly fun car to drive.
by tempest2000 from Chicago, IL
December 10, 2018
My parents bought this a few months after I was born. Since then, it's been on numerous trips to Florida, the northeast, and Ohio. It hauls trailers and people with ease. It's only had a few issues over it's lifespan due to it's age. It's super easy to work on too.
I currently use it to commute to school and work. The gas mileage may not be the best (it's a V8 from the 90's), but it's tolerable. The Triton V8 runs and sounds great. It feels a lot younger than it is.
Overall, the 1997 - 2003 Expeditions are great cars for those who want a powerful workhorse of a car.
Very friendly staff who took good care of me. Robby was our salesman and he went above and beyond to get the deal done. Faculty was great.
I love this car
by DanaAnn from Las Vegas Nv
October 19, 2018
I love this car I definitely won't be disappointed if it doesn't sell I put over $2000 into it it's a dream to drive just want a more economical car on gas this expedition gets 17mpg
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