Used 2017 Ford Explorer for sale in Arlington Heights, IL

Excellent customer service provided!!! Everyone was extremely helpful, friendly and knowledgeable! Will definitely recommend this dealership to family and friends!!

I have heard a thump in the front end since I've had it and don't understand why this is happening 2017 Ford Exspoler XLT every time I turn my car to the left is there any recalls about this issue? William Wilson.

So please with our purchase ( Nissan Murano ) in and out in less than 45 minutes, Carl and Joel delivery a great service, this is our second car from M&I will not be the last one.

Probably the best SUV my wife and I have owned and we’ve had many different makes and models since 1992. The styling must be good because a lot of other SUV’s are copying it.

oil change went well. Staff was professional and service was prompt.

Car, Ride is very nice, plenty of room, plenty of the things we like owned a 2015 limited / purchased a 2017 limited great improvements ride and comfort. Reliable car regardless of the outside invironment Very Happy!

I have been going to Friendly Ford for over 20yrs for purchasing vehicles and service. Throughout the years they have always been very trustworthy and reliable. My recent purchase process for a new Bronco was very good as well. They helped me through the selection process as well as being very good a providing regular updates. Thank you!

So far I like the vehicle. Bought it used and have only had it a few days. Love the extra space and easy design. I’ve test driven 4 different used explorers and noticed that the paint chips easily and there always seems to be a hint of rust. That’s crazy to me for only being 4 years old. This has been an issue on each of the 4 used vehicles. I’ve owned a VW, Toyota and Kia each for more than 4 years and never experience paint chips or rust. Kind of odd.

So I was looking for a specific vehicle for sentimental reasons. That journey took me two years. After looking and looking and being disappointed many times I landed here at this dealership. When I tell you I am very pleased with the vehicle as well as Tom who was my sales agent, HE ROCKS ALL DAY. Tom was very polite and kind. He made sure I was all good. I literally drove over an hour to get this car, and because of Tom and Napleton Ford in Libertyville I’d do it again. Thank you for making this experience a great lifetime memory memory. May God bless you all.

Smooth ride with many features. Love the black leather and all the extra options in the limited class. As a Ford Family the Explorer is perfect in size. Not too big and not too small.

Edward ROLON Angel LUGO was very professional helping getting my new car, I will recommend this DEALER to anyone Well job done. Thank you Edward ROLON

Josh from service is awesome he took my daughter’s car in The service department and told us the problem thank you Ernie Beck. Have a great day

Every time we’ve been here the experience was above and beyond . We have purchased several vehicles here and will continue to do so in the future .

The Very Best experience EVER purchasing a car. My sales representative is the best. He was professional, kind, honest, patient and the list goes on! 10,000 stars would not be enough to award him!

My journey started in April 2022. I came in due to a family friend's recommendation. He sent me to Lanny. Lanny answered all of my questions prior to coming in to order my brand-new truck. When I arrived, Tyler swiftly helped me build out my truck, submitting the necessary paperwork, collected my deposit, and out the door I went. I thought geesh that was kinda simple. I wasn't expecting to hear anything until my truck arrived, but NOPE Lanny kept me WELL informed. My truck was ready a whole month earlier than expected, I got a call with an exact delivery time, a call from the manager to complete my application, and a follow up call from Lanny to make sure that I had all of my necessary documents. I came to the dealer to finish up everything and was greeted by Lanny who completed a seamless and stress-free buying process. Tyler took me on a test drive, and he got all of my stickers and plates transferred from my old truck. LOTS of paperwork later LOL and I am rolling home with my brand-new custom truck! Tyler took his time explaining ALL of the features, troubleshooting, and setting up ALL of my accounts. I have to say that this was the BEST car buying experiences I've had in my 20 plus years of driving! Go get you something nice!

Christine T. Took care of me from beginning to end, she made sure I understood everything that was being done to my car! She also kept her promise to have my car by the day I needed it! Thanks for caring about your customers Christine 👍

Found a lot of cars only 2-3 years old with low miles and good prices. Very quick process and several warranty options to choose from.

Came in for a recall fix and the gentleman who helped me could not have been more considerate and nice. Please give him a raise!

Ever been to a dealership where the second you walk in someone comes to greet you in the showroom? Of course, but how about one where they come to greet you even after you buy a car? How about months later? Every. Single. Time. Managers, sales, mechanics, even the owner will stop as they buzz through to say hi, they’ll stop what they’re doing and come out of an office, they’ll step outside in a 20 degree snowstorm to say goodbye before you leave. “Treat you like family” ... all dealerships say it, this one does it. 3 cars bought, each time I come here it only solidifies this being my go-to dealer.

Had a great experience ordering the Cadillac Lyriq thru Heritage Cadillac. From start to finish it was a pleasure dealing with Elizabeth and Isaac. They did all the work.. I highly recommend Heritage Cadillac and I looing forward to getting this awesome Cadillac. Thank you.

I have been to several GM dealerships. Castle is honest about what needs to be repaired. Friendly and professional service team too.

Wade Sims took care of my wife and I purchasing a new 2021 Ford Escape. Wade is top notch, a real pro, and a pleasure to work with. If I knew someone interested in a Ford vehicle, I would recommend them to go see Wade, he is a real legend in my book.

Customer service department was excellent. My repairs was completed in a reasonable time.

It was amazing as always. I?ve never had a bad experience.

Would go there for all my purchase 😁 great service and friendly made be feel right at home as I flew in from Oregon and picked up a truck it was all ready to go and was very Happy