Used 2020 Ford Explorer for Sale in Charlotte, NC

Everyone very knowledgeable about the cars the customer brings in. Their record keeping on you auto is first rate.

I went to Inskeep with the intent on just trying out a vehicle and ended up buying the 2016 Edge Titanium. I researched their inventory on-line and had an idea of what I wanted. After looking around in the parking lot (I appreciated having the opportunity to look around before being hounded by a salesman!), I went inside and was quickly met by Tom. I told him what I was interested in and he got the keys and brought it up to the overhang so I could look at it without getting wet in the drizzle. He was very professional and informative, answering the questions I had and pointing out additional features, then went with me take it for a drive. When I told him I wanted to discuss it with my husband, he didn't hesitate to offer to let me drive it home so my husband and I could look it over and drive it more. I loved the comfort of the seats the minute I sat in them, and all of the features met or exceeded my needs. During the finalization of the sale, Tom got me a bag to put my belongings in from my trade-in, programmed our cell phones into the vehicle, and e-mailed me later to let me know I had left my sunglasses in my old car so I could get them back. Mark was very professional and friendly in completion of the paperwork and Patrick introduced himself to let us know that if we ever needed anything and Tom was not around, he would be happy to help us. All in all it was a very positive experience.

I leased a 2014 Ford Focus from Pacifico Ford back in 2015. I had every intention of purchasing my car at the end of my lease (and had driven about a 100 miles over the lease as a result of this intention). However, when I went to the dealership to schedule my lease end inspection I got hit with the I-Need-A-New-Car-itus. Initially, I went to the GM dealership down the road to look at the Chevy Traxx. While it was a very nice car, the lease payment within my budget was for a very stripped down model. I then went back to Pacifico and encountered the same unpalatable numbers when looking at the Ford Escape. Neal then asked me, "So, you wanted to keep your Focus because you liked your Focus, yea?" I said, "Yes, but I don't like the subsequent redesign of the Focus." Neal said, "Come on, let me show you." Despite the fact that it was early January 2018, and like 9 degrees and windy, I let Neal drag me outside to look at the new Focuses. As we walked down the isle, I was generally unimpressed. (Note: I still prefer the grill on the Focus from the 2014 model year). But Neal knew what to show me. He showed the SEL Hatchback in magnetic. I figured okay, fine, this was a nice version of the Focus, definitely nicer than my 12014 model, but I also figured it was still out of my desired price range. We went back inside and I told him, "Let's not dance. Show me you the best you can give me on this car." He went back and spoke with Stan, the sales manager, and got me the same number I would have paid for the base model Traxx. After a short deliberation, I decided to lease the Focus. Neal, Stan, and the rest of the dealership were incredibly pleasant throughout the entire process (even the finance guy...he wasn't pushy and didn't try to pressure me to take additional coverage I didn't need/want) and I will be back to seem them in three years when my lease ends.

I made an appointment for service (oil change & tire rotation) for 11:30 a.m. on a Tuesday, and because I cannot be away from my business for very long, I also arranged a shuttle to take me back to my office. When I arrived, I was immediately greeted by both a service associate who verified my appointment and checked in my vehicle, and then escorted to my service adviser, Jeff. As Jeff was preparing my service order, I mentioned that I had arranged for the shuttle. He indicated that the shuttle was just loading and getting ready to leave, however, there was no car ahead of my Mustang and the service should take no more than 45 minutes. I chose to stay and wait, as it would have taken much longer to go and come back with the shuttle. I made myself comfortable in the waiting area, which was not very crowded, was clean and even had coffee and snacks available. I wasn't expecting my car to be ready so soon! 35 minutes after I sat down, checked my email and made a couple of phone calls, Jeff came back to tell me that my car was ready. As I was checking-out, I asked Jeff if they offered a car wash or detailing service. He mentioned the price of the detailing, but also stated that they give a free car wash with the oil change (OK, "The Works" package, which I received), however I should allow another 45 minutes. I'll do it next time. Short of not having to leave my office to have my car serviced, I couldn't be happier. I highly recommend Ferman Ford's service, based upon this experience.

I bought my 2015 Mazda CX-5 from here. Now the sales guy (I can't even remember his name) I had was worthless, but that didn't matter because I has a broker that found my car, handled all the bull that comes with the car buying experience. Once I got past that, I got a great buy! I bought the car with some body damage the dealership said they would fix. Once I got to the "behind the scenes" crew I was handled like royalty!! From the body shop to the service department and even the car rental. Special thanks to David and Kristina. I've had the car for a year now. Before my Mazda, I would never take my car to the dealer for anything. These guy changed my outlook on Dealers. They are now the only ones that ever touch my car and they handle it with great care, as well as means my family. I'm just blown away by this team!!

Serra, you rock! My salesman and others were so polite and helpful. Jeff Prall knocked himself out to get me the best lease and make sure I was comfortable and happy. I have leased and purchased a lot of vehicles in my life, and I have never been treated so well as I have at Serra. This was my second lease from Serra, and I will definitely return for a third.

Brandan, Thank You for ensuring that my buying experience was exactly what I needed and demanded! I told you why I was there (Purchase a 2nd Vehicle), what I wanted (this was clear from our call before I came in), and quickly closing out the deal (I was with my son and WOULD NOT be sitting around for several hours and impacting my day with him) was my highest priority! Unlike a lot of sales people who ONLY hear what they want, and say what they think you want to hear, you we much the opposite! Your focus from the word go, was to ensure that my requirements were met. I can't tell you how much weight that carries in doing future business with you and/or sending referrals your way! Thank You again for making what can be an awful experience a Home Run! I Appreciate You! Scott, You didn't miss a beat in the handoff with Brandan! You were so focused on getting me out of there quickly that when you "ran to get something", you Ran! That fires me up! I was also very impressed that you cared enough to dig in and understand the specifics of my deal, and my plans in the next 30-60 days.... Then you provided invaluable guidance, and for that I Thank You! You made for the perfect closer to the deal, and I can???t thank you enough! Well Done Dean Team of Brentwood, You???re Doing it Right and Hiring the Perfect People to Help You Keep Doing It!!!! Brian M. April 15th 2017

We are delighted with our experience with both leasing our vehicle (2016 Ford Escape - 4WD, 2LT engine...awesome car) and having it serviced. Tamiami Ford is staffed with professionals who understand quality customer service.

Great service and amazing facility from head to toe. The first time n my life I was able to buy a vehicle without needing to leave over price augments back and forth. It was the right price the first time! Not including the time on my test ride I was in and out with a new car in about an hour. No hidden paperwork, no hard sale pitches. They even dropped off my rental car for me! I highly recommend Wickstom’s it is the way a car buying experience should be!

I would like to tell you about my experience purchasing my 2013 Ford Edge. Most of the time when you go to purchase a new car it is because you want to , or its time . My situation was a little different. You see I had gotten into a bad car accident and while I was not seriously injured and I was able to walk away . The car I had at the time did not do as well. She was totaled! I called and asked for Marissa and Mike ( by suggestion of my son Josh, who used to work at Flood Ford) and what I want people to know is how professional, respectful , friendly, and kind these 2 are to deal with . When I told Marissa what I wanted she just made it happen. She never tried to over sell me into a car I could not afford , and was very sensitive to the fact that I would need the car that night . Not only did I get the car I wanted , she made sure it was cleaned and prepped before I got to the dealership. The financial paperwork was prepped while we waited but only took a short time and Joe was wonderful . To top things off , a few days after I purchased my car , the check engine light came on. I called Marissa and she told me to come in leave the car to make sure my car was in good working condition .In addition , and she provided me with a loaner and so when I came back to pick up my car it was cleaned and repaired and no charge to me at all!!! I will happily refer and recommend Marissa & Mike Jr. to all of my friends , relatives , co-workers and clients. Thank you very much for all you have done . Sincerely, Terri Abbruzzese / Slocum Realty - Happy Ford Edge Client

Recently I purchased a 2016 F-150 with 12,500 miles form Lenz. I had been looking online for a few months. This truck had all the features I was looking for, 3.5 Ecoboost, bucket seats, all the bells and whistles, etc. I picked Zach off their site and dealt with him. He was great to deal with. We agreed on a number out the door as I was trading in a 2014 with 37,000 miles. I test drove it on the previous Saturday and told him I wanted to think about it a few days. We talked mid week and agreed on a deal. I came in the following Saturday, did the paperwork with Brad Lenz who was a lot nicer than I pictured in my brain for some reason. I think all the adds, lol. Some young gentlemen switched my plates while we did the paperwork and I was out the door in 30 minutes. They did give me more for my trade-in than 2 other dealers had offered and their price on the new one was as low as I could find. So, I guess I felt like I was treated fairly. Let's face it, all vehicles are expensive, dealers have to make a living, you just don't want to feel like you were treated unfairly. I'm sure I will buy my next vehicle from Lenz. And yes, they have one heck of a selection! Tom T.

My wife and I were driving from Joliet, IL to Waupaca when we experienced a flat tire on our Ford Fusion about a half mile south of the I-90/94 and I-39 split. After having the flat changed by emergency road side assistance and based on their recommendation, we drove to Portage to try and purchase a new tire as we were driving on a doughnut and couldn't possibly go all the way to Waupaca safely on it. After being told by two other businesses that they didn't have our tire size in stock, we pulled into Portage Ford CDJR's service center around 3:00 p.m. They had one tire our size left in stock and it was reserved for a commercial vehicle the next day. However the manager said that they could order another one for next day delivery and we could have the tire that was reserved for the other customer. So they pulled us in, balanced and mounted the new tire, and we were on our way by about 3:40. Words cannot express how grateful we were for this outstanding customer service as our only other option would have been to stay overnight in Portage and get a new tire the next day. Hats off to Dave and his wonderful service staff.

Erika was so personable, wonderful, and knowledgeable in answering any questions I had in regards to my new car in email/texts the few days before I came down from Minnesota to pick my car up! Also, both Jeff and Austin were really great in going over everything I needed to know in regards to my new Ford Taurus before I left the dealership!

I purchased a 2017 Ford Expedition. My salesman Danny Nathan, was very helpful and nice. Although he was helping multiple clients and one time, there was a delay in getting answers and information. Unfortunately, there was an issue with my vehicle as soon as we drove it off the lot. Danny ensured us it would be taken care of. Eventually it was. In a perfect world I feel my family should have been compensated more for purchasing a brand new vehicle and it spending 3 of the first 5 days I "owned" it in the shop.

Scott Alter and Don Randall were great to work with... they help me diagnose the noise issue with my 2015 F150 and got the problem fixed within one day. Couldn’t be happier to know those two and would recommend any service needs to AutoNation.

Jeff Carter with Mac Haik Desoto Pre-owned Internet Sales This is the best gentleman, in my professional opinion, if you???re in the market for a vehicle you need to get acquainted with how to get the best deal possible. It was as easy as deciding what vehicle I wanted to buy, which was a Jeep Compass Sport, then Jeff searched the internet , then offered me a price lower than what he could find on line. All the shopping was done for me so I knew I was getting the best solution for my needs. Just to be safe I went, I always suggest a person checks this out, to edmonds.com to get a fair market price of the Jeep I was interested in purchasing. Jeff???s price was over $2,000 less than what Edmonds could locate in the area. Kelly???s Blue Book use to be the ???go to??? resource for car worthiness but Edmonds is the most up to date site of true market value. I actually entered the Jeep???s VIN number to do a spot on internet search. Not only do you get the best price, you also get great customer service. I am a person that hates buying cars, going to market in Mexico, and just dealing with price negotiations. I wish what the price was on the car is what you paid at every business that sells automobiles. However, we know that???s not the case unless you go to a place like CarMax which I would not recommend. So by Jeff shopping the internet for me in reference to an identical Jeep, he just beat the best price found so I was confident I was getting a better deal had I spent countless hours researching and shopping myself. Jeff???s fellow employees work together as a team; all put forth an effort to make the process simple. When I signed the buyer papers with the finance manager there were no last minute surprises. She even went as far as discussing my credit report by pointing out suggestions that would improve my score. I have Identity thief and my credit is a mess so I???m currently working with a company getting it cleaned up and accounts that aren???t mine removed. I had totaled my previous jeep so even though it was not the right time in my ID theft resolution, Mac Haik took that into consideration making the financing a breeze. So don???t hesitate to call to get your next car, Jeff Carter at Mac Haik, even if you have challenged credit issues. You can reach Jeff Carter by calling Mac Haik???s main number and asking for him in pre-owned sales: 972-274-8365. Text him at 972-971-7920 and/or email at jcarter@machaikdesoto.com. Most of my interaction with Jeff was from texting and emails; saving me time of constantly going into the dealership which is something as I mentioned above I despise. It took me one day to look, follow-up was from the comfort of my environment by texting, phone, or emails, and then the second visit was delivery of my new Jeep. Can it get much easier? This dealership has really put the car buying industry into the future by utilizing the internet for locating cars for comparison. They simplify the purchasing process, saving me time, money, and most important I felt in control. Due to Mac Haik???s business ethics, coupled with their system approaching customer needs, it was an enjoyable car buying experience that I have never encountered in the past with other dealerships. Glenn Steelman TCU Alumni Phi Gamma Delta Petroleum Club of Fort Worth National Honor Society

Everything was completed in a timely manor, and received a call when it was finished. No messes or greasy fingerprints left on my shiny black F350!

Took my 2015 Explorer in to Auto Nation Ford-Scottsdale, Arizona yesterday for help in checking damage from a trash can that struck front on freeway. Service Advisor Tom Goodfellow was exceptional to deal with. They took great care of me, found a couple of things that needed to be addressed and had me back on the road in an unbelievable short time.

We searched for three weeks and finally settled on a F150 located here in Temecula at Gosch Ford. Met up with Michael, our rep, who was extremely laid back and personable. He walked us through the lot and explained the different trim and features. We found the stock # we were looking for and proceeded to be taken through a completely digital signing process. From the point we determined we were going to buy, it was only 20 minutes to get through financing with Stewart - a true professional. We enjoyed how quick and pain free the process was. Excellent customer service with the added bonus of having great attention to needs and requirements. We ended up getting a great deal and am quite satisfied with the process, outcome, and our new F150. Would highly recommend stopping by and working with Michael to determine what fits best for you. Looking forward to the first service... :)

My purchase experience was very simple from beginning to end. I requested a price for an F-150 on was contacted immediately. They were very patient and helpful during the whole process. They answered all my questions and made it painless and easy! Thanks for everything and I definitely would recommend anyone to buy here!