Used Ford Explorer for Sale in East Rochester, NY

Met Paul Bowers when family was looking to get a 2014 Ford CMax and it was one of the smoothest experiences with a car salesman in the last 20 yrs. Absolutely no pressure, completely accessible and very patient when it took 90 days to finally decide - we must have done 5 separate test drives. And the price was lower that the XPlan pricing i could get through work, with no hoops to jump through - their no haggle pricing is similar to the better/best pricing you would see with Truecar. Came in for basic service and snow tires as the All Weather Michelins sucked in snow. Not only did their service guy (Tom, IIRC) beat the BJs price I was quoted, he took the extra time to see if Dunn and Mavis were cheaper and they were. I ended up saving an additional $40 because he went the extra steps. My third great experience was with Bryan Zemaitis in finance. I was about to make a decision on getting the extended warranty and was about to pull the trigger on internet Ford dealer quote, which didn't include taxes. I called Van Bortel as a courtesy from my prior positive experiences and Brian not only got right back to me, he beat the internet pricing by 10%+, including NY State taxes. At every Van Bortel department I've interacted with, I've been very pleased. They seem to me like the Wegmans of car dealers, where their employees go the extra mile and still provide great prices.

Great vehicle, very comfortable to ride in, great visibility, makes driving a pleasure again. Safety features are great without the clutter and distractions on other new vehicles. Features are very intuitive to use. One feature that it came with is the front camera, I didn't think it was necessary, but after trying it out, it really is handy to see what you can't see over the hood of the vehicle.

Everyone at Vision is amazing! I live about an hour away from the dealership in Penfield and had much closer choices to purchase my new Jeep. This is my 3rd Jeep from Vision, and will go back when I purchase again! The help that I received from the complete staff was above my expectations. When I called Vision prior to stopping Mark the GM went out of his way to make sure that I got the Jeep Cherokee I wanted. He took his time with me making sure I got all the features I wanted including the color. The Salesman Billy was highly knowledgeable of my Jeep and made sure I knew how to use all of the features. He was genuinely concerned to make sure that I was completely happy with my choice and even followed up with me the day after my purchase to make sure I was happy or needed help with any features. The help I got from Garth with the financial part was beyond great too. He made sure I understood everything and explained my choices for additional warranties that fix my budget and needs insuring I had the best coverage. I have brought all of my jeeps to the service department and they are quick, friendly and honest. I have purchased many vehicles over the years and never had such great treatment, which is why I came back a third time and will again!!

The car met all our needs but one, towing. Decent and as advertised but not great with rolling hills or the mountains of Tennessee. Advertised limit is really the limit.

I have brought by 2006 Ford Mustang in for service about 1-1/2 weeks ago. Needed a new battery and alternator. On Saturday (2/27) the battery light came one. I immediately went to Van Bortal for them to check out the issue. It was determined there was a problem with the newly installed alternator, and due to the fact that they did not have in stock for my vehicle; I was given a loaner car for the weekend and through Monday. Upon arriving to Van Bortal late Monday to pick up my vehicle; I was presented with a bill/invoice with a ZERO balance. I was surprised and I had expected to lay for labor; but to not have to pay for anything was a pleasant surprised. It was explained to be by Doug and then Rocco -- that the issue was due to a faulty part which was installed, and that I was not going to be charged for the placement for labor. Also Karen (Cashier) had signed me up for their Rewards Program, and ensured that I was given credit for past repairs which occurred during the last year. She did this without even asking, and it was so appreciated. Once again the level of customer service and doing what it right for the customer -- is just how they do things. It does not go unnoticed by me. I would HIGHLY recommend them!!!!

This vehicle has everything that I need, tow package, four wheel drive and is very stylish and comfortable inside. The third row seating is surprisingly roomy and I love the stowable seats.

Van Bortel Ford takes the stress out of purchasing a vehicle. I bought a 2016 F-150; got a great deal, honest up front with no surprises. Lee Daubenspeck Sales Manager and Christen Lanzalaco Sales Rep were second to none in service professionalism, respect and friendliness. And lastly I can't leave out Mark Hawkins Delivery Specialist who gave me all the time I needed going over my F-150 features head to toe . He was attentive to detail and presented with an awesome attitude. Thanks Mark. Van Bortal Ford made my experience worth the 45 mile drive. :-)

I'm a car guy and it's important how the vehicle looks......and I really like this vehicle. It'll take me awhile to get used to all the new electronics. Once I learn everything, I think this will be my favorite vehicle I've ever owned.

My wife and I have been buying and leasing cars and trucks from Steve since 2006! He has helped me order trucks that will allow me to pull our 5th wheel making sure that the truck has the capability to tow my size 5th wheel. He was really helpful when we ordered my wives car making sure that it had everything she wanted. When we decided to lease a vehicle he explained the lease program to us making sure that we fully understood the lease program. He's our go to salesman for ALL our vehicle needs. Always able to take a call before, during and after we purchased our vehicles.

This car is reliable, comfortable, and best SUV all around. Very comfortable for long car rides and best value for what you're paying! Get the best of both luxurious and safe driving.

The workers were very polite, we were supposed to come in for a estimate on a vehicle, the dealer called us the day before to remind us and sent us an email with the confirmation of an appointment that had the address, the time and other info that was very useful at the time of the arrival.

This car met my needs. It is spacious for my 3 kids and their friends, with plenty of room on the third row sit. The remote key and keyless start is very useful, specially summer time, when you can leave the car locked but running, so the AC is still cooling.

This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.

Meets all of my needs. Excellent room and features. Also, feel like I’m driving in a very safe and sturdy car. Pickup is awesome V6 engine 3.5 liters EccoBoost. Love this car!

I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.

This vehicle has everything we wanted. There is plenty of storage room and holds 7 people comfortably. There are usb plugs in front and back. Great ride, quite and smooth.

I was referred to Texas Direct Auto/Vroom by a good friend and I???m glad I decided to go with them for my car purchase! I initially got Billie as my car sales personnel, but she seemed to be very pushy and just aiming to make quick sale; which is something that made me very uncomfortable. After speaking with her for a while I advised I would give her a call back to speak with my financial advisor on proceeding further on this process with Vroom. When I called back I got a different agent that saw in the system that saw I was talking to Billie and advised me that she would give me a call back in 5 mins, well 30 mins passed and I called back upset because I did not hear back from her after she ran my credit and didn???t like the fact I wasn???t trying to put 2500 down. My credit score was excellent I had a 740, but I didn???t have enough credit history she said is the reason why she kept asking me to put so much money down on 23k 24k car. The last time I called upset after not hearing anything from her a gentleman by the name of Shannon Humbles answered and I advised him that I did not want to work with Billie anymore because she made me feel very uncomfortable and I felt like she didn???t personally care about helping me through the process of the purchase. Shannon is an ALLSTAR!! He went over and beyond the call of duty to help me make this purchase!!! 7 days later my vehicle sits in my parking garage and I love it! The process was so easy to purchase, I had to put 1500 which is the standard, instead of 2800 that???s Billie was demanding that I put down! Please go with Vroom! I saw a couple bad reviews and I know every process has its flaws, but I???m here to tell you, they work! They are a very good company and I look forward to making another purchase with them for my girlfriend???s Christmas gift! Thanks Shannon and Vroom!!!!

I recommend Explorer those looking for comfort and spacious car interior. Everything is well designed and looks luxurious all over. I purchased this two months ago and might be a little soon to review its performance but so far I am happy with what I got. I just don't recommend the dealership where I bought from : " Ford of Orange, CA" stay away from them.

I will say that I was a bit apprehensive after reading some negative reviews; but due to the volume that this dealer ships out, I can only assume that poor experiences are a small percentage of their business practice. I visited Vroom???s website in the evening and decided to purchase my wife a Cadillac SRX. Within minutes I received a call from a sales rep. Within an hour of that initial call, he collected my $500 ???hold fee??? that was later applied to my down payment. The following day, my sales rep called to inform me that financing was secured, even with blemished credit. (Required an additional $600 down payment which I had wire transferred). 3 days later, I received my contract via FedEx, completed it, and shipped it back. Once they received and reviewed, I was sent an email with an expected delivery date. From start to finish, the entire process took 10 days, and we received a used Cadillac SRX in EXCELLENT condition. The interior was spotless. The exterior needed a wash, but it was understandable because the car was shipped from Texas to Florida. I have already recommended this service to others, and will likely use them again. *Car does come with a 60 day temp tag, and I have not heard back from Vroom about acquiring my actual registration and plate. - However, I believe that I still have a couple of weeks left on the current tag.

This car looks 'classy', has lots of 'bells and whistles', lots of horsepower, very 'cushy' inside. Sadly, had to say good bye to our Jeep Sahara; she was not well. We'll miss her looks, but we'll enjoy the smooth ride, and cush of our Explorer.

I have bought 3 vehicles (2 Lincoln???s, 1 Ford), leased 1 (Lincoln) and helped my daughter buy 1 (Ford), Donna and Joe are the best. They treat you like family, give you very fair deals both on the car your buying and your trade. Whenever I hear someone is looking for a vehicle I always recommend Donna and when I???m in the market she???s my first call. In addition to the great buying experience the service department is top notch. Friendly, knowledgeable and fair. Best dealer experience you could hope for. If you need a vehicle, call Donna, you???ll be happy you did.

perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.

We brought our Ford Fusion in for a Mini Doll Up which I had a coupon for. When we picked it up, we were amazed!!!! The inside and outside of the car looked brand new!!! Everything shines!!! Not only did they do a terrific job cleaning, polishing and waxing the vehicle but after I made the appointment I received (2) confirmations of the time and date; after dropping off the vehicle, I received a text asking if while we were waiting was there anything else they could do to make the wait more pleasant then, the shuttle brought my husband to work. EVERYTIME we have any dealings with Cortese, it just reaffirms that we chose the BEST dealership in the area to purchase and service our vehicles. Everyone that we have dealt with both this time and in the past go above and beyond to provide fantastic customer service!!! THANK YOU CORTESE FORD!!

Love the new color and all the new perks. The Explorer is so smooth on the road . It handles like a luxury car. What a SUV.

Not only did Victor help me lease my vehicle, he checks up on you to see how you like the car or if you have any questions. He also helped make getting my oil change super easy so it wasn???t added stress into my busy schedule. 10/10 would Recommend!

The fifth generation Explorer is a fantastic offering in its class. The Explorer Platinum offers features that compete with luxury brands (first row heated/cooled/massage seats, lane keep, adaptive cruise), and in 52,000 miles I haven't had an issue so far. The 4WD system handles great in the snow, and the 3.5L twin turbo V6 offers plenty of power. The second row captain's chairs can be moved forward to offer third row occupants livable legroom, and there's still plenty of cargo space behind that. It handles well, tows well and is all around the best vehicle I've owned. I would recommend this SUV over any other in its class.

Rodney Olsowsky was a pleasure to work with! He was friendly yet efficient, easygoing yet courteous and understanding. When we decided to purchase the car, he offered to pick me up at our home so I could drive it back home without leaving a car at the dealership! How thoughtful and understanding of our situation! He went above and beyond just to make this our very best car buying experience in 30 years!

Has everything you could ever want in a car. We have a 2016 Ford Explorer limited. Seems to have every option ever invented ! Even has massaging seats.

Test drove a new Chevy 1500 pickup. Nice truck with some new interesting features. Darren is a great sales rep who knows his products and all that Chevy, and the dealership has to offer. The best part is With NO painful pressure! - Would definitely recommend him to anyone shopping at Victor Chevrolet!

Only had it for 2 weeks now. Nice, but the Ford SYNC has a major issue, no bluetooth and costly to fix. Rides nice, nice interior.

I had an issue with my 2014 Volt. The car was hesitating while driving and then the check engine light came on. I immediately called The Service Dept. and asked if I could bring my car in. They told me to bring it in immediately, which I did. I was given a loaner car and they took in my car. Two days later I was given back my car and the best of all...no charge! Great Great service!!

engine slips at 55-60 and when it takes off.I have had this car over a year and am so tired of the skipping.Ford motor said to just drive it til they get a code to fix it..I think when you pay this much for a car and it's new it should run like one...not a very happy customer.My family has always been a ford family..

In the age of information transparency, anyone who tries to sell you something based on a knowledge inequality puts you, the buyer, at a disadvantage. Unlike new vehicles, where a new car from Dealer A is going to be identical to a new car from Dealer B and there???s not much dealers can do to differentiate themselves, finding a used car that fits your criteria, being treated well by the dealership, and paying a fair price for it is not always an easy feat. After an exhausting several week long search for a lightly used midsize SUV, having driven over half a dozen different makes and models and visiting as many dealerships in the greater Rochester area, we ended up by chance at Ontario Mazda to look at a used CX-9. By dumb luck, we found the exact car we wanted, with the color, trim, mileage, fit and finish, and for a price we were willing to pay. What sealed the deal for us were two things. The first was simple. The car was not being advertised as a Mazda CPO vehicle, but when we got in the car for our test drive, our salesman casually mentioned that it was, in fact, a CPO vehicle. As soon as he said that, I congratulated my wife on her new vehicle, as I knew we were getting it. But the other part ??? unexpectedly ??? was our salesman, Chris Jay. After dealing with numerous salesmen at other dealerships, who were as if out of central casting, Chris stood out as the most courteous, professional, knowledgeable yet not arrogant or pushy, consistent and dedicated in his communication and methods from the moment my wife and I stepped foot in the dealership to the moment we drove away in our car 2 days later. After seeing other people???s comments about their experience with Chris, I see that ours was not unique, but I felt it necessary to add my recommendation to the list and leave my note of thanks. Chris spoke with Joe and agreed to drop the price a little bit upon asking. Even though I could sense there was more room to negotiate (and you never agree to the first offer you???re given), all my calculations, the fact that this car met all our wants, plus Chris???s great attitude weakened my resolve and I did not negotiate any further. Out of all the other places and salesmen we???ve dealt with, I felt that if anyone deserved our hard earned money it would certainly be Chris. It???ll be our first Mazda purchase, so we can only hope this story plays out well throughout our ownership of this vehicle, but kudos to Chris and team on the buying experience. Keep doing what you're doing!

This car met all of our family needs. We have enjoyed it. It was comfortable for transporting adults in all of the seats as well as children. The TV made the entertainment on long trips seem short and more enjoyable.

Don witherell is the best im glad he stayed on when websmart took over from doan. Always buy my cars from him and i bought a lot and refered a lot. Don thank you very much for everything, good job😊

This car met all our requirements and we are very happy with our purchase. We are return customers and feel very comfortable working with Doug Lawrence and David Bruton. They made shopping easy and no stress.

This particular transaction happened very fast, over two dealerships and through the magic of cellular communication. We had a contact at Bob Johnson's in LeRoy, but the vehicle was at Bob Johnson's in Greece. A phone call was made, "Yes, the vehicle is still available. But, due to Black Friday pricing, and the deep discount on the vehicle, it wasn't going to last the weekend. As the only 2018 Traverse Premier in a 2500 mile radius we had to move fast. We test drove a '19 similar in Greece. Loved it. Called our friend in LeRoy and told him we wanted it. He said he'd call them and have it shipped to their store. Then, over the course of about 40 minutes and several texts, while we were driving to Buffalo to see a Sabres' game, we worked out the other stuff. Great experience, great people, and so far GREAT CAR.

I wasn't looking for this one but it stood out and I had to test drive it. My Wife feel in love with it before we got out of the lot.

By far the best place around for buying used cars or having work done. Very friendly, knowledgeable and fair staff, very quick turn around times and very reasonable prices/top quality work.

So far, our Explorer is paying for itself. We get great gas mileage and a smooth ride. The technology is taking us oldtimers some time to learn but so far is great. We would buy another if we needed one.