I gave this dealership a 5 star because it was a great experience for me. From finding the car on their website, to email exchange, to face-to-face interaction all the staff I encountered were friendly and helpful. I love my car and would recommend this dealership to family and friends!
Amazing customer service from start to finish...hands down. I went there to just test drive a car and left that night with the car I loved. I'm very pleased with the entire experience. I would highly recommend Southwest Kia in Rockwall to anyone. Go see Jim Johnson...heck of a guy! Thanks Jim!!!
We just bought our 2nd vehicle from these guys. After we bought our first car from them they had a new customer for life. Mauricio, Joey, Jim Johnson, Bailey, and last but not least Gary Wells are the best group of people that we have ever had the pleasure of working with, and I will never go anywhere else. You would have thought we had bought a one hundred thousand dollar car the way they treat us.
This is the first time I was treated like “royalty” (awesome
Customer service from All especially “Josh” my car sales rep) at a car dealer- from the time I walked in up to the time I drove off my new FORD Edge from FORD Rockwall parking lot!!! It was a dream coming true for me to own a NEW Car with the best offers a customer could ever hoped for!! I went in there to get a used car but I came out with a brand new car because of the best offers I could not just pass up!!! Praise the LORD!!!
Everyone that I worked with at Rockwall Ford was very pleasant and helpful. When I finally had a chance to sit down and go through all of my paperwork from the purchase, I had a few questions and they were more than happy to take the time to go through everything again to answer my questions. My experience with buying from Rockwall Ford was exceptional and I love the vehicle.
I had a wonderful experience at Southwest Kia. The personnel were kind, informative, and helpful. This dealership makes the car buying experience joyful. I got the Vehicle I wanted at the price I wanted. They really went the extra mile for me. My sales representative, Jim Johnson, was excellent. I would recommend Jim and the dealership, in fact a already have.
I believe the greatest compliment that can be given a dealership is a return purchase. Bought my second vehicle from Southwest Ford today. Don Rice was our salesman and he really deserves 5 stars for the way he lead me through the entire process. Drove away very satisfied with a new Ford Edge. Highly recommend this dealership and this salesman.
My service tech, Craig has been working on my cars for years now and always does a terrific job. Thank you. My 2012 Explorer had almost 100,000. Miles and had no serious problems, Craig kept the car serviced. Wanted a new Explorer 2018 and Don Rice got me into one and out the door within a short time. So service time and buying time always a nice time here
Everyone at this dealership was amazing, and when I say everyone I mean I believe I met everyone when I was purchasing my new car. They all came to greet me at one point, asked if I needed anything and then the salesman took me to meet the service advisors, and parts employees before I left so I would be familiar with their names and faces in the future!!! Shaun was my exceptional sales person, I can't say enough good things about him, extremely knowledgeable and willing to help. Johnny in finance is a master at what he does!! He managed to get everything just as I needed it and was quick and efficient with the arrangement!!! If you are ever in the market for a new or used vehicle PLEASE give this dealership a try.
We were having drama had a critter very up in our car eat wires destroy stuff. They got our cat right in gave us quote, went over options, was so caring. Had us fixed immediately. Thank you so much for always providing great service and care.
Initial salesman was less than adequate but after getting through him I was connected to the general manager and he took care of me right away. They had a great list price and did a great job on my trade in. I would recommend them to anyone.
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