I gave this dealership a 5 star because it was a great experience for me. From finding the car on their website, to email exchange, to face-to-face interaction all the staff I encountered were friendly and helpful. I love my car and would recommend this dealership to family and friends!
Low horsepower bad viberation
by William d p from Good lettsville
January 4, 2019
I have 2003 2500 4x4 with 260000 miles on it that rides better .performs better handles better and is twice the truck this 2016 Silverado 4x4 is. It is just a beautiful peice of expensive junk.
Amazing customer service from start to finish...hands down. I went there to just test drive a car and left that night with the car I loved. I'm very pleased with the entire experience. I would highly recommend Southwest Kia in Rockwall to anyone. Go see Jim Johnson...heck of a guy! Thanks Jim!!!
Too many problems
by Krazynewf from Brampton Ontario
January 10, 2019
Own 2014 Silverado and I love it but I've had alot of problems ..no matter how many times I bring it to the dealership they can't find the issues... running out of warranty and problems still not fixed..
Associate was very professional. Great experience!
Overall good truck so far
by Shawns15 from Albany, NY
December 20, 2018
The truck looks great has every bell and whistle, only problem I have had so far in 3 months is the brakes failed 2 times that the truck would not stop. Brought to Denooyer chevy and they replaced the vacum booster. No problems since. The truck is under powered for its weight. Other then that it's been a great truck so far. Have had it 3 months and put 4000 miles on it.
This is the first time I was treated like “royalty” (awesome
Customer service from All especially “Josh” my car sales rep) at a car dealer- from the time I walked in up to the time I drove off my new FORD Edge from FORD Rockwall parking lot!!! It was a dream coming true for me to own a NEW Car with the best offers a customer could ever hoped for!! I went in there to get a used car but I came out with a brand new car because of the best offers I could not just pass up!!! Praise the LORD!!!
2001 Silverado 1500hd
by Comanche27 from Wentzville
December 28, 2018
Bought the truck with 215K miles on it (yea, I know). One owner, looks like it was garage kept it's whole life. So far so good. Will keep it pampered and clean as long as I own it. Big bodied truck, 6.0 vortec, crew cab, longer bed. Can't ask for much more. I love it, my boys love it, wife's happy, The End.
We just bought our 2nd vehicle from these guys. After we bought our first car from them they had a new customer for life. Mauricio, Joey, Jim Johnson, Bailey, and last but not least Gary Wells are the best group of people that we have ever had the pleasure of working with, and I will never go anywhere else. You would have thought we had bought a one hundred thousand dollar car the way they treat us.
Most comfortable vehicle I’ve owned.
by Kylenelson from Paradise, Ca
December 1, 2018
In 6’5 so the space a vehicle offers is a huge factor when car purchasing. The Silverado has ample room for my legs while still offering plenty of room for passengers behind me.
I believe the greatest compliment that can be given a dealership is a return purchase. Bought my second vehicle from Southwest Ford today. Don Rice was our salesman and he really deserves 5 stars for the way he lead me through the entire process. Drove away very satisfied with a new Ford Edge. Highly recommend this dealership and this salesman.
Dream truck and rides like a dream
by NewChevGuy from Fairview,Alberta
January 11, 2019
This truck is perfect for me. Its not the loaded model but it has all the basics for a comfortable ride which is really what you only need for a starter.
Excellent service! Eric and Jimmy are the best! Recommend Brittain to service all your needs from service to purchase of new vehicle. This is the only dealership I trust for all family and business vehicle needs.
It’s the only pickup I’ve owned
by gewanna24 from Luther, Ok
January 11, 2019
It has plenty of leg room and comfortable. It doesn’t get very good gas mileage and I’ve only got 14,000 miles on it and the tires are wearing out.
Everyone at this dealership was amazing, and when I say everyone I mean I believe I met everyone when I was purchasing my new car. They all came to greet me at one point, asked if I needed anything and then the salesman took me to meet the service advisors, and parts employees before I left so I would be familiar with their names and faces in the future!!! Shaun was my exceptional sales person, I can't say enough good things about him, extremely knowledgeable and willing to help. Johnny in finance is a master at what he does!! He managed to get everything just as I needed it and was quick and efficient with the arrangement!!! If you are ever in the market for a new or used vehicle PLEASE give this dealership a try.
by Brandon from Terre Haute, IN
January 8, 2019
Wanted this truck since my dad bought one. Great quality, very comfortable ride. 327 engine is slightly less impressive than the 350 engines in the older silverados. Notice a grab in the transmission when letting off and reapplying the accelerator, but mechanics say its the nature of that model. Otherwise very satisfied.
Another great experience at Town East Ford. This being the 3rd car we have purchased this year from Town East Ford I am still impressed by the efficiency and courtesy they provide. Shopping online is super easy, they find you what you want, they make the negotiation easy and the finance process is informative and helpful.
by Larry from Osseo MN
December 12, 2018
It is a bit bigger than I thought. It has lots of room for a four door. Had comments on how great the color is .
We were having drama had a critter very up in our car eat wires destroy stuff. They got our cat right in gave us quote, went over options, was so caring. Had us fixed immediately. Thank you so much for always providing great service and care.
Nicest truck I’ve ever owned
by T shaw from Jacksonville,Fl
January 12, 2019
This truck has more usb and power points than u can use . It does not ride like a truck even being a 4-wheel drive. The radio is smarter than me but give me time. In my opinion you can’t go wrong with this truck
Initial salesman was less than adequate but after getting through him I was connected to the general manager and he took care of me right away. They had a great list price and did a great job on my trade in. I would recommend them to anyone.
The best truck I have ever owned
by SDCARICK from San Diego, CA
January 11, 2019
It has everything you can expect in a truck, seats 6 with plenty of leg room. A tool box under the rear seat. And lots of cargo area.
Southwest Kia in Mesquite has the very nicest, knowledgeable people. I have had many new cars, but the past 3 cars have been Kia's because of their outstanding warranty and the quality of the people that take care of me and my car. I very much appreciate it.
Best Vehicle I've Owned
by SunflowerLady from Junction City
January 9, 2019
This truck was my dream of owning when I retired. My dream came true in Feb 2017. I retired from civil service May 2016 after working 38 yrs. I got my 2017 Silverado LTZ. I enjoy driving it and feel so comfortable even in my short height (4'11"). It is very dependable and very truck looking in shiny black. I an still receiving compliments on how the truck looks brand new.
I came into the service department honestly a little shaken up and disappointed of how I had been recently treated at a dealership. I asked to speak to a manager because I was not confident I knew the right questions to ask the service department as I know nothing about vehicles- I was greeted with a smile by someone who genuinely cared about and was proud to give top quality customer service. Craig went above and beyond to assure I was being taken care of properly. He walked me through the entire process of what he was going to do and even went and picked up a part from somewhere himself so that I was not there waiting for it to be delivered. The service team was in and out updating me frequently so I knew what was going on. I was treated with the upmost respect and honesty and I highly recommend this dealership to everyone,
Very strong 6.2 Liter
by Highs country from Denver , Co.
December 30, 2018
I own the 6.2 liter high country. Very strong and better fuel economy than my brothers 5.3 2017 sierra!!! Hard for me to believe but we proved it on a road trip to Alamosa Co.
Heather greeted me with a smile even though i arrived at closing. She took the time to answer my questions and explain everything to me. i left my vehicle in her hands for service as well as inspection. She called promptly the next morning to advise when completed and advised how to proceed. She escorted me to the cashier and made sure my experience was successful. Thank you Heather!!
Lots of compliments
by Wayne from Webster
December 22, 2018
Had a good experience at Lux Auto and Billy Mish as the salesman Having a good amount of knowledge on every vehicle we looked at. No pressure, friendly, courteous, and did whatever it took to please the customer. I got a little more truck than what I needed but the deal was in my price range and I really liked what I saw and the few extras that made the sale final. I'm enjoying it alot and will deal with him in the future. Thanks Bill and good luck.
I just purchased a 2019 Kia Sportage EX from Southwest Kia in Mesquite and had a great experience! I highly recommend Justin Martin my Sales Representative! He was very knowledgeable, and helpful in finding me the car I wanted within my budget. I love my car and I would use them again in the future!
Most safest truck I've had
by Boomboom from Danville va
December 19, 2018
Husband went for oil change and traded for 2018 Camaro said there was pull in rear my xxx. 2014 to 2018 are mint. So I'm ready to trade back car for new truck.
Live in Louisiana decided to go to Texas to buy a new car. I checked out one dealership before going to Southwest KIA Mesquite and didn't like the salesman attitude. He pretty much was like this the price and there is no negotiation so I left. I went to Southwest KIA as soon as I met Mike I loved his attitude he was attentive, catered to my needs, genuinely cared about me really needing a car. He negotiated the deal knocked the price off about 6,000 with the rebate. I really do appreciate him making this experience great two months later he is still helping me.
very nice interior and comfortable to drive.
by musicman from Port Richey
December 5, 2018
beautifully designed a very smooth ride and lots of leg room for a double cabin. the radio has great sound and u s b ports witch are great for my music .
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