I spent a ton of time on the Cars.com app looking for the right vehicle before I called this place. When I did I worried that the price would go up. But the price actually went down a bit. They were totally transparent. Sharon Mercado was lovely in showing me around the car and the paperwork. It felt like a win win.
extremely nice people. However, their fault or Ford Motors fault - one of the photos had an ill fitting trunk lid. Advertised as an American [U.S.] built automobile. Same old, same old, UAW shoddy workmanship. No full size Ford for me.
What can I say about Trucks N Toyz? Honest and Integrity are something that the majority of car dealerships shy away from. Not Here!!! I have purchased 2 trucks from them in the past 3 years. Their prices are the best around and they have the absolute cleanest inventory of used trucks. 3 years ago I walked into the dealership looking for the Unicorn of Used Dodge Diesels. A 2006 Dodge Ram 3500 Mega Cab 4X4 with the Cummins 5.9L. Us Cummins Guys love our 07 and under 5.9's. They did not have one at the time. However, a few weeks later Pat called me and told me to check out the one that came in on their website. They had found the Unicorn with only 40,000 miles. Within 2 hours I was down there. I spoke with Pat and Paul. Paul, the owner asked me what I was going to do with my low mileage 2014 Ram that was lifted on 35" tires. I had planned on keeping it but he made me an offer that I could not refuse. There were a couple of things that I wanted changed in the 2006 and Paul told me no problem. Their Mechanic Chris did a fantastic job of removing the front bench seat and installing bucket seats for me. This was something that I was incredibly grateful for. The fact that Paul did it for me at no cost shows that he truly cares about his customers. The price on the Unicorn was well below wholesale and the financing was easy. Pat found me the best rate around and I was in and out in less than an hour. 2 days later, I picked up my Unicorn with a smile on my face.
Fast forward to 2018. It is time to add another truck to my stable. I did not even bother shopping around because Trucks N Toyz had taken care of me before. I walked in and was greeted by Paul the owner and told him exactly what I wanted. He tossed me some keys and I test drove 2 trucks by myself. After returning from the test drives I spoke with Pat and I picked out a 2016 Ram 2500 4X4 Laramie. Yet again, I asked for some changes to the Truck and Chris their Mechanic made it happen at no cost to me. After having the truck for about a week I had some very repairable minor issues with it. I returned to the dealership and Chris handled the minor issues. 1 week later, the truck developed a weird wobble and I brought it back and spoke to Paul the owner. Paul asked me what I wanted to do. He offered to fix it free of charge. He also offered to swap the truck out for another one at no additional charge to me. Paul was sincerely apologetic and explained that he only buys and sells the cleanest trucks around. I already knew that and I also understand that sometimes pieces of machinery have minds of their own. Paul was more concerned about me being a happy customer than losing money on the deal. He gave me a 2017 Ram 2500 4X4 with lower miles than my 2016. Pat handled all of the paperwork and contacted my bank and explained the situation. There were a couple of dings on the body of this truck and Paul had it fixed at a body shop for me. I had accessories on the 2016 and Chris removed and reinstalled them on my 2017. THIS IS CUSTOMER SERVICE!!!
In closing, Trucks N Toyz is a fantastic place to buy a vehicle. They have the best inventory and the lowest prices around. They are straight forward and honest. Their customer service is the best around. They stand behind their vehicles when most dealerships would not. I am eternally grateful for the way that they have treated me and made me feel appreciated as a customer. THERE IS NO OTHER PLACE WHERE I WILL EVER BUY A TRUCK!!! PERIOD!!! THANKS PAUL, PAT, AND CHRIS FOR THE FANTASTIC CUSTOMER SERVICE AND MAKING ME FEEL APPRECIATED AS A CUSTOMER!!!
You Know how you always hear the jokes about used car salesman? Well a lot of times its true, a lot of them probably would sell their mom to make a couple bucks, that is not the case at TruckNToyz. I had been looking for weeks for a good used Ford truck with a diesel motor, as most diesel folks know this can be a touchy situation especially with the '03-'07 model year trucks. I test drove and researched and saw so many "GOOD DEALS", but it wasn't until I stepped foot into TrucksNToys that I actually felt like I was in the rite place looking at the rite truck. Patrick was very helpful from start to finish, and most importantly he was HONEST! He didn't try to sell me a peace of lead with gold paint he sold me a solid '06 F350 and the truck was everything he said and more, How do I know this you ask?? Because knowing that these guys don't have a crystal ball and cant always tell if a truck is about to have some kind of failure I took it down to a very reputable diesel shop and they said it was "One of the cleanest and well running used 6.0 diesels they had ever seen"... This truck was something I had wanted for YEARS and I am so glad that I found TrucksNToyz and made the decision to take their word and buy this truck from them
I am a General Contractor who has had diesel trucks for 25 years, and needed a F350 crew cab or a 3500 Ram for work and pleasure, but most important a truck that would fit my budget. Not only did “ Trucks N Toyz” have the best selection from Santa Cruz to Sausalito, most important, Paul and Patrick’s concern and knowledge helped make the decision a choice I will be thankful for years to come. If you are looking for a great showroom, fantastic inventory, and a crew of people with integrity and concerns for your needs in a great vehicle, I highly suggest you take the time to visit “Trucks N Toyz” John Peck Santa Cruz Ca
I was looking for a lifted Tacoma and was having a hard time finding one with the miles I wanted. I found this dealership and they had just what I was looking for. I came in and the salesman was very knowledgable and got me financed right away. The process was quick and way easier than the other car deals I've done before. I love the truck and I've had it for few weeks and have had problems at all. They had best price and best service of the dealers I checked out. Would definitely recommend
Jason Pham took very good care of me on my new car. Took care of my issues and concerns. I was in and out. Very good personality and humble man. I would definitely send customers his way. 2 thumbs up to him and this dealership.
I went just to look and see what they had. Cesar was just so friendly I knew that I wouldn't be able to find the same customer service at another dealership. I never felt pressured into anything, and he answered every question I had with the patience of a saint!
Ford Fusion. completed work ahead of schedule and great customer service.
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