2014 Ford Flex for Sale

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$16,899 79,582 mi.

2014 Ford Flex SEL

Good Deal
Cowles Parkway Ford
(888) 897-8014
4.4 (595 reviews)
28 mi. from 20147
Authorized Ford Dealer
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automanual
  • Drivetrain: AWD
  • Free AutoCheck Report
Check Availability
(888) 897-8014
Lack of Customer Service and Vehicle Updates
by Unhappy Escape Owner from Stafford, Virginia
November 27, 2018
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine. What gives? Brand new vehicles shouldn't have problems. Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date. We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details. Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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