A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
by p-pal from Omaha, Ne
January 27, 2019
For the price, this was not a bad car. However, with only 60k miles, new struts were needed. My mechanic mentioned that he has seen multiple fusion owners with similar problems and also mentioned cheaply used parts by Ford. Otherwise, this car has always been very dependable for me.
very nice place had friendly staff who wasn't overly pushy with the sales pitch.
Overall it's a decent car!
by James Hamm from Saint Petersburg, Fl
January 26, 2019
I think this vehicle overall stands up to it's name. I do think some cars have more issues than others which in my luck this car had allot more. But I can say I am a very detail person and if something is not right or not working right even if it is a very small thing I still take it in.
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