NY Focus ST buyer
November 6, 2018
My salesman, Ismael Pacheco, was great, explained everything and cleared up an error made complete on my part, and he was patient and detailed in doing so. The buying process was pretty quick, with only a delay going into closing of the contract, where I was pleased to see that I was only offered an extended warranty but in no way was pushed into taking it, and I was pleasantly surprised that no paint sealant, rustproofing, ect, was pushed on me. Also, there was a minor appearance issue with the car, almost invisible, and when pointed out it was taken care of within 90 minutes. The sales manager and another sales person also called me to make sure I was happy with the purchase, and I certainly am.