This was THE BEST car buying experience either of us has ever had. Our salesman Butch was super great and so pleasant to talk to. No high pressure selling or blowing smoke, just straight up facts and no game playing. Kim did our loan paperwork and was totally awesome too. We felt like we got an exceptional deal on the car we wanted, and got a great trade in value on our old car. We would definitely recommend this dealership to family and friends!!!
Matt Reid treated us very well, had car waiting for us, gassed up, and ready to test drive. He was very personable and easy to work with. The used Focus we purchased had a burned out tail light above the rear window and it was fixed without question. Very pleased.
My son did great by calling Kathy for a new Ram 2500 & Grand Caravan. We were referred to her from some people in our town. They were definitely right, very nice girl that wasn’t pushy at all. Thank you Kathy for getting us the deal. We will see you in the future!
My husband was in town for the weekend. His car overheated on early Saturday morning. We stopped by Monken Toyota Service department and were very happy that the service department was open. Staff was very helpful trying to arrange a rental car since the car could not be serviced until Monday. Aaron Bradford was very kind and professional. Together with the technician, they are a great team! Thank you so much.
I worked with Clay from Ford Square when I decided to buy a new Edge. His customer service was exceptional. They did not have the exact car I was looking for but within 48 hours he found the ideal car for me and I took delivery. He even picked the car that I was trading in up from where I work and took it to the dealership to get appraised so I did not have to disrupt my work day.
Great Dealership. First class service department. My car broke down on Labor Day outside Mt Vernon on my way to South Carolina. The service department got me in at 7:00 next morning. New air conditioning compressor installed, back on road that morning. Very courteous staff. Great service.
Schmidt Ford had the truck I was looking for. Sales person was Matt Reid he had it ready for a test drive when I got to the dealership. When I purchased the truck Matt answered all questions that I had and explained everything about the truck. Working with Matt was a pleasure and a good experience. He is an asset to Schmidt Ford.
Matt Reid and Schmidt Ford Salem make the differen
by Josh Agne from saint louis missouri
January 2, 2014
From the first email to the dealer to me signing papers my experience was excellent. I am from St.louis Missouri and I had never even heard of Salem Illinois so I was slightly hesitant to deal with someone out of town. However my mind was eased when I received an almost immediate response from Matt Reid of Schmidt Ford. He was very honest and forthright with details regarding the vehicle I was interested in. I couldn't afford to make more than one trip so all the details of the sale were has he out before I arrived which made it easy for to make the trip. When I got there the dealership was small but clean and professional. Matt Reid was waiting for me with the truck ready to test drive and a big smile. I was really nervous because I had only seen pictures and you never know what was hiding. As soon as I laid eyes on the truck I was overwhelmed with relief and excitement. I test drove it and it ran great! I went to sign papers and j was relieved at how quick and simple schmidt ford was set up to operate. Having my sales person also be the finance person was awesome it saved the extra time and wait and I was already comfortable with Matt and trusted him. Everything with deal was perfect and I will look there first for future purchases! To top it all off Matt called me on Monday after the purx base to make sure I was enjoying the truck and that I was still happy with it. That's pretty cool considering I didn't drop a ton of money there. Even the small people are a big deal at schmidt ford Salem!
I had always been a Chrysler person but after dealing with Matt Reid I am now a Ford person. He helped answer all my questions in a very friendly and professional manner. He did so well that not only did we buy a new Ford Fiesta for our business but I got my wife a new Ford Fusion. Great job Matt, keep up the good work.
We went to Schmidt Ford because our friend Jimmy Halfacre works there. Our sales person was Matt Reid. He was very friendly and easy to work with. Was having trouble deciding which vehicle I wanted, but Matt answered every question I had for him and once I decided which one I wanted, he made it easy for us. Wonderful experience.... Love the car!!!
We highly recommend this small town friendly dealership. The wonderful staff went above and beyond to help us get what we were looking for in a nice timely fashion. They worked with us till we were totally satisfied and comfortable!
Overall it was a pleasant experience and we are having fun with our new purchase!
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