This dealership had the used car I wanted and made the negotiating, financing, and purchasing process pretty painless. Paul was a friendly, helpful, and communicative salesperson, and I appreciated his straight-forwardness.
Bought two cars, had an issue, we were well taken care of
by apayne7388 from DealerRater.com
December 4, 2018
We originally bought a 2018 Subaru impreza and a 2011 mini cooper from Steve Lewis back in August of this year. Shortly after, the mini started having several issues, it ended up needing several thousand dollars worth of work, and possibly an engine on top of that. They were kind enough to set us up with a loaner car for free, towed the problem vehicle to the nearest mini dealer and had them diagnose the vehicle with no cost to us. They proceeded to let us know what was wrong with it, and offered to give us a credit back for every penny we paid towards the car. We just picked up our 2012 outback from them today and couldn't be happier! Paul was our salesman for both purchases, and he was great! He has an upbeat attitude but he's also a real person you can talk to, not just some guy who is trying to force you into buying a car. We will definitely be coming back, and recommending them to our friends and families!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I looked everywhere to find the exact truck I wanted. No other dealership wanted to bother because it was not an easy find. Not Mike at Northampton Ford. He was amazing! Professional and always going the extra mile for whatever I asked. It is easy to see he really cares about his customers. I am highly recommending Mike at Northampton Ford to all my friends and family because of his unmatched superior customer service!
The service people were wonderfully friendly, courteously respectful and knowledgeable.
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