Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 3, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
My family is in the middle of transitioning from Minnesota to Arizona, and my wife's car broke down on the way there. We stopped at Auto Hall, and our experience was great. Bryan was so helpful, and knowledgable out his inventory. Not only was he not pushy or trying to pawn off a car on us that they want out of their inventory, he welcomed us to find a better offer on the car we chose. Once we decided on the car we wanted, he made the buying process easy and fast. We were in and out of the dealership in under 30 minutes. My wife wanted to add on some features to the car, and not only did he understand what we wanted, he had them taken care of in a timely manner. He was very communicative throughout the entire process, and treated us as if we were family who were there to buy a car. I will be buying my cars from here for now on.
This is the second vehicle I have purchased through Auto Nation Chevrolet. The customer service was fantastic and I was given and excellent deal on a brand new car. This is the reason I returned to this company.
First - the car value and description online were exactly what I was looking for. A good quality vehicle at a good price. Second - communications with Jimmie Evans was very clear and straightforward, with no pressure or hard sell. Third - Jimmie quickly brought me to the vehicle when I arrived and let me take a test drive. Fourth - Negotiating the final numbers was done professionally and fairly. Be honest with them and they will be honest with you. Last - drove off with my new vehicle after friendly interactions with all involved.
It took a bit but worked out a great deal with them. Also, I had an Instant Cash Buyout from KBB which made trading in my old car super easy. The only down side was it took FOREVER to get to the finance team. I understand it was busy, but if you're going to have a sale...staff for the sale in all areas! Overall though I was pleased. Juan my salesman was excellent!
I arrived a little early, and they took my car right away. I was out 5 minutes after my scheduled time. We have purchased six Kias here and we will always deal with Peoria Kia. Kudos to our long time service rep, Larry Orris.
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