The process of buying a preowned can be stressful, difficult, and aggravating. Our Guest Services Associate (and that is the correct title - no pushy salespeople here) was more than accomadating and patient. We didn't really know what we wanted but with his assistance we were able to get a vehicle that matched everything on our check list. The back office, working with the finance department- same great customer care. We received a comprehensive education on every aspect of our new purchase.
Traveled from Tucson to purchase my 4th vehicle from Berge
by BIG Berge Ford Fan from DealerRater.com
May 17, 2018
BERGE FORD IS A GREAT DEALERSHIP. I Have purchased 4 vehicles from Berge Ford and I appreciate their highest level of integrity in both the sales department and the service department. With this new truck purchase I worked with Austin Frazier. I live in Tucson so I called the dealership for pricing and vehicle availability and was connected with Austin. Austin???s approach was straight up. He checked inventory and gave me price ranges I was looking for. It was an easy painless purchase. I also brought in my 2011 F 150 in for service while working on the new purchase and yes I purchased my 2011 F 150 from Berge Ford. I worked with Aaron in service and he was great. There were service issues since the 2011 has 105000 miles on it and Aaron went through checks and let me know what need to be attended to now.
We bought a 2017 Transit Connect for our business less than a year ago from Berge Ford. We decided that the TC was not a good fit for our business needs and inquired about a vehicle swap. Everyone we dealt with at Berge was very professional and cared about what we were trying to accomplish. Berge Ford was very accomodating in every aspect of the vehicle swap. They got us an even better interest rate than before and the new vehicle (Escape SE) is awesome. Much Thanks to Austin and the entire Berge Ford team for making this happen as seamless as possible.
Excellent car buying experience. I felt this dealership put my needs first, ahead of their own. They acted with integrity, honesty and professionalism at every step, which is a refreshing way to buy a car. Also when returning for follow-up maintenance, again they exceeded my expectations. It was my first Mercedes purchase and this dealership was hands down the best, compared to others visited. The facility is top-notch, the people are kind, friendly and customer focused. There was zero pressure - it was a truly professional experience. Plus a more than fair deal. This is an excellent dealership - was obvious the people are focused on operating with highest integrity. Would definitely recommend!
Hunter Wood was our Sales Advisor. His knowledge about the 2016 Elantra proved very helpful. While on the test drive he was very patient with all our questions and had the answers we needed. Going through the purchasing process he stayed with us all the way. Everyone at Larry Miller Hyundia Peoria are extremely helpful and pleasant to work with them. We recommend them to anyone.
I came in with some difficult situations to overcome and they managed to work everything out for me. They treated me with great respect and made the process as smooth as possible. They never left me alone and communicated clearly through every step. This was not my first rodeo at a dealership, but this was definitely one of the best experiences I've ever had!
For those who truly understand and value customer service, should seek out Mrika Dobreci for the BEST CUSTOMER EXPERIENCE whenever purchasing a new or used vehicle from Larry H Miller Hyundai. Her knowledge of the vehicles and her attention to detail regarding all the features and benefits of all the Hyundai's is second to none. I have been a long standing customer of Larry H. Miller (Have purchased 9 vehicles in the last 18 years) and when getting my vehicles serviced, I have always paid attention to her attentiveness and willingness to listen to the customer. In my honest opinion, you will not meet another salesperson, who honestly is there to provide you the VERY BEST CUSTOMER EXPERIENCE. She is one unique individual, for all sales personnel to emulate. I would like to add, their Service Department is another fantastic group of individuals who again, understand CUSTOMER SERVICE (specifically, Craig and Dirk). I have never had a better experience with a dealership regarding Sales or Service when interacting with the folks at Larry H Miller. Please continue to provide your CONSISTENT level of service as you have and you'll have a customer for life. :)
I’ve bought and serviced two cars at Larry Miller Volkswagen. My experiences are always positive.
The dealership is beautiful and polished sparkling clean. Service writers are knowledgeable and professional with the perfect amount of warmth.
Communication is excellent and service time commitments are met.
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