I have owned Fords for many many years and have been to multiple Ford dealerships but I have never been treated the way Hoffman Ford treats me! My very first visit to this dealership and I feel as though these people are my family and are looking out for my best interest. The customer service is outstanding and the facilities are immaculate. My service advisor, Kiana never stopped smiling and making me feel welcome.
GREAT JOB HOFFMAN!
& a huge thank you to Kiana for being informative and efficient.
I'm driving my 4th new Ford Escape purchased in the last 12 years, and all four Ford Escapes have been purchased through sales rep Dan Behmer. Dan's customer service skills are outstanding, and when I return to Whitmoyer Auto Group for my next Ford Escape, it will be because of the amazing service I receive from this dealership and especially, Dan Behmer.
First of all, as an individual who has some handicaps, I very much appreciated that their facility was more handicap friendly than any other dealership I have ever been to. Secondly, the truck that I bought for my son is awesome! He is loving his new Silverado!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I had a 2016 Nissan Altima, which I loved and the lease was coming due. With bad weather approaching, I KNEW that I needed the 2018 AWD Nissan Altima. We called around and Eric went above and beyond to make sure that I had a great deal and great experience on leasing this car! He was awesome and I highly recommend him and the Lancaster Nissan dealership!
Purchased a 2016 high mileage vehicle, very happy with the fair price and quality of the vehicle they had for sale. Owner does a great job buying vehicles to sell as all of the vehicles on the lot looked in great shape and well taken care or. Pleasure working with Corey on the deal as the car was priced fairly and didn't have to haggle. Drove over an hour to their location and would drive it again to buy another vehicle.
The sales consultant at dealership was friendly, courteous and respectful. To be able to leave out of the dealer with a brand new car is the best feeling ever. Kris Teeters went out of his way to make sure I was assisted with a loan to obtain my car. Kris Teeters "Rocks" He was very outgoing, supportive and friendly.was very knowledgeable, very friendly, very patient and attentive.
My 12 year-old car was making an unusual whistling noise when people were seated in the back which I suspected was emanating from the rear differential. It was time to move on. The salesman was very low key and made the purchasing process easy.
I purchased a car today at Thornton Automotive Dover, PA and I could not have found a more professional, hard working, and willingness to do anything for the customer to be highly satisfied. The salesperson and manager were outstanding and bent over backwards to be able to get me in the automobile of my choice. I highly recommend Thornton Automotive of Dover PA. Hats off to the salesman, Kevin Shiffer and Sales Manager, Chuck Wakefield.
I wasn’t able to make it up to the dealership itself , due to my work schedule but the staff were very knowledgeable and polite over the phone
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