Replacing my review titled Be honest with customers. Cars.com doesn’t allow for easy removal or update of reviews. I fixed the issues with the car at my own cost. I had got the car at a good price anyway since when bought new it’s a car that costs over $100k. So I accept that, and since car drives great after the repairs think it’s appropriate to revise the ratings for Imperial Highline.
I love driving it more than driving my BMW
by Free at last from D.O.T. from Washington D.C.
January 12, 2019
It is great for getting around D.C. and no more harassment from D.O.T.
It has a very smooth ride .It is a giant van that rides and handles like a Cadillac.
Very good price, high end cars. I had a great experience with them. Definitely will buy from them again and strongly recommend them.
If you looking for high end car and reasonable price look no further.
by TAug from Rothschild, WI
January 11, 2019
While I have had this vehicle for only a couple months, it serves my needs well. Drives well now, we will see how long it lasts.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
One of the best vehicles for the money
by Matt from Jefferson city, mo
November 12, 2018
This car has met all my needs. The only thing I would do different is offer an automatic sliding door. I have fractured my hand and 2 of my kids have slammed their fingers in there. The door is really big and hard to stop if it starts rolling
The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
good for transporting people
by oldman from venice, fl
September 25, 2018
Great comfort and access for entry and exit of passengers. Gives everyone a smooth ride. Wish gas mileage was better though. Good visibility for the driver
Great visit, and great service on my 2007 Ford Focus. Mr. Agner Hernandez was the service representative that oversaw the service on my 2007 Ford Focus. Mr. Hernandez displayed politeness, courtesy, and friendliness - a total professional. The professionalism that Mr. Hernandez displayed will want customers like me, and others, to keep returning back to Koons Form on any future service on their automobile.
July 8, 2018
So far this vehicle is everything I’ve dreamed of for my plumbing company. I just purchased but am very impressed. I had the kuv Plumbing body on it.
I enjoyed buying my used 2014 BMW! People treated me well, I was able to get the answers I neeed to hear, the price was incredible and so far I have no complaints whatsoever. I actually recommended the dealer to my friends and family.
Work for my business well so far
by Vladimir Murkis from Farmington Hills Mi.
June 29, 2018
I like that bus .Pretty comfortable for me and my passengers .Easy get in and out .I'M almoust 6 foot toll ,but can stay inside no problem .Very soft and nice ride !
What a refreshing experience compared to the crooks at some of the other places!!! Just walk in and ask for John Clampitt for a NO bait and switch, NO ridiculous tacked on fees, NO run around, NO gimmicks, NO pushing you to something you don't want, and NO pressure car buying . Everything was fair and honest from start to finish. Johns knowledge of the cars they have is truly staggering. I must say so far my interaction with everyone there has been excellent! If only other places were this good I could have saved a week of my life not having to deal with clowns and crooks... I finally found an honest organization. I've gotten a straight deal at one other dealership, but they don't sell fords...
Has a lot of room for kids and gear.
by Jon Medin from Nerstrand MN
June 27, 2018
I love the van but wish removal of side seats was easier when I need to haul a bunch of gear. The outside looks are nice and clean which I like. I wish mine had been wired/plumbed for add a trailer hitch with controller but that is easy enough for me to do at the garage.
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
by JErikD from Lawrence KS
June 20, 2018
The transit was exactly what the company needed. Needed to be able to move 15 young men at a time. We had another transit van and wanted another one
Abdul was very professional. He really knows his vehicles. He made sure I understood how all the features worked on my new F-150. Matt was a pleasure to work with in finance. Everyone was great, which made for a very pleasant buying experience.
by CMCOYLE3 from Jupiter, FL
April 11, 2018
Ford did right when they came out with the Transits. We love our 15 passenger van. It meets all the needs we were looking for.
awesome choices, easy to deal with & straight forward from the get go. I got my new Eclipse cross at great price & payment. Was worth the 2 hour drive. I recommend this dealership and their staff. Thank you Renn Kirby Mitsubishi
Love our new transit!!
by Carlisle9 from Minneapolis, MN
April 8, 2018
This car is wonderful for our family of 9!! We’ve taken a trip in it already and it was very comfortable and great for the road!!
Purchased a new Lincoln MKZ yesterday, the salesman, Narh Caternor was awesome. He explained the difference between three models of Lincolns, which helped me choice right one for me. I came to Koons, Silver Spring after visiting dealerships much closer to me on more than one occasion. I highly recommend them to anyone.
I was not looking forward to buying a car because it is always a tedious process. But to my surprise this experience was the complete opposite. The staff was friendly, patient, and knowledgeable. They answered all of my questions and was very helpful with the process.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.