I liked working with Nisha, not pushy, very nice, knowledgeable, and helpful. Only issue I really had (I don’t fault mishaps for) was the attention to detail that was given to detailing the car. Heavy dust and grim in easy to see places and crumbs/cereal under the seats. I will have to take it for detailing. Also the car needed new wiperblades right away as they where split.
It's always nice to know that shopping for and ultimately buying a vehicle doesn't have to be a frightening experience! We saw a car online that interested us, and made the 30 min drive out to Youngstown. We were met by Stan and he immediately helped us out. We knew what we wanted, and we knew what we had to trade in.
At no point did Stan try and upsell us, or push towards something we weren't interested in. He listened to us and helped us get the truck we wanted. He was very helpful throughout the process, and did an excellent job keeping us informed. It was absolutely worth the drive, and I will be referring others to him in the future!
Just happened to stop by the dealership. The sales people were very courteous and knowledgeable about several cars on the lot. The sales manager guy was very hands on, went over a lot of options that could be ordered
Comfortable and friendly atmosphere to find exactly what I was looking for. We???ve been buying from this dealership for years and they are always a pleasure to work with. Never any pressure to buy. Sarge is our go-to guy!
We had purchased a new Lincoln MKX previously from Phil Fitts and returned to purchase a used MKC. Our salesman, Albee Mangino, from whom we had purchased the MKX, was again very helpful, friendly, and fair. We believe we received a fair deal and are very pleased with the MKC. We also returned due to the excellent service department.
We have purchased our last 4 cars from Phil Fitts and use their service department for all of our needs. One time we went elsewhere (because it was closer to our residence) and it didn't turn out well. We will gladly drive the additional miles to receive fast, friendly and competent service. And, Kenny in the service department couldn't be nicer or more accommodating!
Great indoor showroom with many specialty cars. The staff was very nice and accommodating.
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