While traveling cross country in my 2017 Winnebago, we blew an AC line 50 miles east of Amarillo on the 4th of July. The great service people at Gene Messer got us in before 8:00 am on the 5th and had the problem diagnosed by 10:00 am. Replacement part ordered, delivered and installed the next morning. Job completed and MH back on the road by 10:30 am. Great service, great people! They really helped minimize impact to our travel plans.
Pulled in to the service department and was quickly greeted by a service rep. It didn???t take long to get the ball rolling. I was then ushered in to the waiting area and offered something to drink and a snack. After a while I was sent a video of a service tech performing the service routine. It didn???t seem like I was there very long when my Tundra was ready. The entire staff was friendly and courteous. I???ll be back.
We were very impressed with the service we received. Living in another state we made our deal over the phone. They were very professional, courteous and friendly. They also delivered our vehicle right to our front door and took our trade in. We would recommend this dealership to anyone looking for a great deal anywhere you live.
Danny was very helpful from the first contact online thru several emails and to the actual one on one contact in person. It was very simple and somewhat painless, I still have to pay for the car after all. The details of the car according to the info Danny sent were very accurate and the final paperwork was almost too easy and acceptable. Thanks for helping get the car I was dreaming about. The whole team here was very friendly and understanding.
All Star Ford was great. They treated us very well. Excellent customer service. The people were very friendly. They let us have time to look on our own so we could decide what we wanted. I would go back again.
Ben and all the staff at All Star Family Ford were just really really good to us. We purchased a Ford Flex from them a few years back and the experience then is what brought us back now. They are up front, honest and great people. We purchased our first NEW vehicle with them and would recommend them to all our family and friends. Thanks everyone at All Star Family Ford for making us feel so special we love our new Ford Escape!!!
Over the years, I have purchased a number of new vehicles an
by Newsom.retired from DealerRater.com
August 9, 2018
Over the last few years I ha e purchase a number of new vehicles from various dealerships,and I must say this, this was the number experience I ever had purchasing a new vehicle. Raymond Gomez was patient, knowledgeable, and professional,and customer friendly,and at no time pressuring me to make a decision.
We were looking for a new Escape and decide to give All Star a shot, after having purchased an Escape there back in 2009. Well, we would up buying from them again. The entire process was hassle free and the negotiation process was a pleasure. Roger Torrence, our sales rep. was a pleasure to work with. He helped get us to excellent financing that we could afford. The new Escape is a pleasure to drive and we highly recommend the Esacpe and All Star.
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