My situation is probably unique, but I filled out an online form requesting they help me look for a 2009 Honda Fit. I submitted it on Wednesday, heard from Jay (salesman extraordinaire!) that night, and then by Friday, drove home with the exact car I asked for. That goes to show that University Ford is willing to move fast to get you in the car you want. They're also diligent about checking email and online request forms, so for those of us who deal best in the "virtual world," that's a major plus. They made the entire buying process as straight forward and painless as possible. Just an all around positive experience. I highly recommend dropping in to see Jay and the rest of the team (it's a small operation, which is also a plus in my book). I will definitely recommend them to friends and use them again someday.
The service Department experience is always top notch! I dropped my Genesis off early for an oil change, bulb replacement, and multi-point checkup. Got a call a couple of hours later that it was ready and picked up car in the afternoon. Always a seamless process! thank you Ralph, Dimitri, and the entire crew!
We were treated with dignity and the buying process was painless. Damien was a pleasure to work with and he even stayed late to go over all of our vehicles features with us before we left. Definitely not what you expect when buying a used vehicle. We were very pleased with choosing Jim Ellis.
I was looking for a car and I met him. He was too kind for me and explained about cars very nicely. I don't know about cars stuff but he recommend me a nice car that is very comfortable and safety. I really like his good attitude and his zeal. He is the best dealer I've ever met. No regret and I'm really thankful to him.
I stopped by several months ago and left with a great impression. I enjoyed my visit with Lou. He and his managers took good care of us and we returned to buy our 2nd Tucson from them. We appreciate the hard work.
Sheehan Buick is first rate. In have been working with this dealership for at least twenty years. During that time I brought and/or leased Pontiac's as well as Buick Regal's. They are all professionals who are truly interested in working with the customers. Jeff is a true professional who goes out of his way the ensure the best possible service as well as working with you. Over the years that I have been dealing with the Sheehan, I love that there is no pressure. I would also like to recognize Matt who works with you on the finance side of the purchase. Again, another true professional.
Your customer service has reached a new high at this dealership. I'm happy with my purchase, and delighted with your service. No fibs, and great problem solvers. You are the best, of the best. Fred Foreman
Mike went out of his way to get the best price I. My new 350 rx and had tremendous knowledge of all the features of the car which he took the time to explain to me in excellent detail. Super friendly place, no pressure great overall experience. Will be back for our next new car !! Thanks.
This was my first Mercedes- Benz experience and it was excellent from beginning to end. Thank you Trent, Eldora, and Lisa for an excellent experience.
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