Our salesman Tom was excellent and Dave in finance was very helpful too. The experience of no pressure, low haggle was great and we still ended up with a very fair deal. I think the smaller family dealerships are definitely the way to go.
The last time I bought a car was back in 1997, so when I finally decided to give up that vehicle, I started online. I had no idea that, when I would look at the websites of car dealerships, someone would call me within 5 minutes. When I was looking at the Prescott Brothers of Rochelle website, the phone rang. I just waited for a message on voicemail because I was not sure I wanted to talk to anyone yet. After a few minutes of chatting with my boyfriend Glenn, I decided to give Rob Jasper a call back to talk about test driving a Ford Edge. Like I said, I only planned on test driving the car.
I ended up buying the car because I totally enjoyed it, and Rob made the whole process go smoothly. I even had some uneasy thoughts about what I was getting myself into and he was always patient and understanding. Everybody there treated me with great respect so I would highly recommend anyone to shop for a car at the Prescott Brothers dealerships.
You know it's going to be a great review when you go from getting a letter in the mail to driving off the Hawk Ford lot with a brand new Silver 2018 Ford Edge. The promise made was they were interested in our 2009 Edge. The promise kept was we would find out how much they truly wanted that car and a new car sale. During the whole experience with Hawk Ford we were blown away by the level of professionalism coupled with true interest in us and our needs. We never felt pressured or duped into getting a car that wasn't absolutely right for us. We haven't been car buyers in Illinois, preferring to get new cars back in our home state of Michigan. Hawk Ford certainly changed our minds on that point. Because of an overall great experience we will be back for more new cars. In the mean time, I'm going keep talking to friends and coworkers about our new car dealership, Hawk Ford!
The service professional was attentive to me upon my arrival and made sure all of my service needs were taking care of in a efficient time frame. My vehicle was washed and ready for my departure. The staff was friendly .
Everything was great! The staff was friendly and super efficient! Really happy with my car! Would definitely recommend, this is my 2nd new car from Gerald Hyundai.
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