Chase Paulson is the man to see if you need a new vehicle! Great experiance at the dealership in New Richmond! Very friendly and not pushy like anywhere else. I would highly recommend seeing Chase as he is the best at the job. Bought the jeep for my wife's birthday and he even helped woth the surprise. Thanks a million
Saw vehicle on line, spoke with Tim H. He was great to work with. We came from Illinois to see\purchase vehicle. They had it all ready for us to view, it was horrible weather, they had it inside for us to view. Justin the financial guy was also great to work with. Loved his sense of humor. If they were closer we would definitely be back. Kathy and John
Great experience !! Our salesman Gary insured all of my needs were met and that I was satisfied . All the staff was pleasant and currtious. Would recommend them on all levels... Great dealer with great price!!
Everyone at the dealership is so kind and friendly
by Mike & Pam from Centuria, WI
February 2, 2017
Everyone at the dealership is so kind and friendly. We have never had such a good experience purchasing and getting service work done as we have at Whitaker Buick! So glad that Josh made such a good impression when he approached us in the lot.
I really felt good about this experience. In the past car purchases, I never felt really good about the experience, but this time was different. Paul made me feel at home and everyone at the dealership was similar. Very low-key low pressure atmosphere. Just a bunch of folks trying to genuinely help people find a good vehicle at a decent price. This is my first GMC. I am very excited and pleased with it.
Dan, our sales guy was honest, personable and worked hard to find us a car that we would love. This was the first car buying experience we've had where I appreciated the salesperson and wanted to return to give him my business. The finance person, however was somewhat rude. After working so hard with Dan to get the car we wanted as close to our budget as possible, and then making a decision to go over our budget to get the car, when we got in to the finance dept office and there had been an error, he acted like we were trying to work him for a better deal because we were upset the price went up by another $5. References to knowing how much we make, and to go ahead and 'try to fool the next guy' because he wasn't buying that $5-20 a month would matter to us were unprofessional and rude. When quoted a price on Saturday and being told it would be more money on Wednesday when I came back to sign the paperwork you already have not met my expectations, so yes I will say no when you try to get me to purchase add ons, even if I could afford it. Congrats to Dan for being so great I didn't walk out when another team member insulted us, because I didn't want him to a lose the sale.
Always treated great and I know my Enclave is getting quality service. All of the people are friendly and willing to answer any questions. With an hour drive to your dealership, from my house, there are others closer but I know I can't get any better service.
My husband bought the Buick Enclave last year and was very satisfied with the service and buying process at Whitaker Buick GMC in Forest Lake. So, this month when I decided to buy a new vehicle I chose the Encore. I was a little skeptical about the small size but after driving it now for less than two weeks, I'm loving it--even without the home link option. The back seats fold down into a large enough area for our two big Labs so that's a plus. It rides and handles beautifully and has enough power to pass when needed. We will definitely buy from Whitaker Buick GMC again.
I am hearing impaired so using the phone is difficult at best. We are now on our second vehicle from Whitaker and couldn't be happier. The salesman I deal with and the service department are willing to text or email me. Probably doesn't sound like a big deal but it is to me. Always have good service, prompt and pleasant. They will get my business from here on out.
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
I recently wrote about how they are liars and steal money... I wanted to give an update since they contacted us about my previous review..
They looked at our car again, and did find the nails. They kindly replaced the tires.
An excellent experience overall with friendly/helpful staff and no pressure--thanks Jonathan. Had exactly the used vehicle (VW Tiguan) we were looking for and were pleasantly surprised by the awesome warranty that came with it. We definitely recommend this dealership and will look there again in the future.
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