Brian Osgood really went to bat for me regarding my 2007 Dodge Ram 2500. Had nearly $3000 in warranty work finished in a timely manner, and Brian's in-person and phone communication over the course of a week's worth of work was always polite, friendly, and made me feel like things were getting done. Just wanted to let others out there know that you CAN have an excellent working relationship with your service department, especially here in Corvallis at Wilson Motors. Thanks again, Brian!
I filled out an online lead form about a car I was interested in buying. The call was returned to me within an hour. Big Dan talked me into stopping down to take it for a test drive. It was an hour away from my house but worth the trip. The price was fair and it felt very professional and legitimate to work with these folks. They have great quality cars to choose from. For the most part they are dent free, well taken care of, desirable pre-owned cars. After a brief test drive, it was a no-brainer that I should purchase this car for my wife.
The finance process was so quick and simple. We were done with papers in about 15 minutes. The total experience was not even an hour. The even better wow experience was that we were snowed in for two days following the purchase of the car but they delivered it to our doorstep anyway.
From the the first phone call to the last text to follow up on my overall satisfaction, the experience was outstanding. There are not enough stars on this app to give you the full perspective on how top-notch this buying process was.
Now we are two days into owning this car and my wife is totally impressed that a used car could be that solid, drive so tight, and feel like a new car even though it has 90,000 miles on it. It is a 2011 mini Cooper that we bought. It is almost flawless for a car of that age and mileage.
John in finance was so helpful and responsive. He got a rate established for my wife that was beyond what we could've asked for based on her poor credit history. We wound up opting in for the extended warranty, after all it is a used BMW product.
The selection of cars, motorcycles, and other toys made it seem like a car Disney World/hidden gem out there in Albany. I've never been to that area before but I had a great trip and it's worth the drive from the Portland area.
We bought a used vehicle from Aaron and Kelley. Our experience was great. We had are 2 younger kids with us and we were on a time limit. They got us in and out in no time, they were both super friendly and professional!! It was by far the best car buying experience we've had. We had been to 2 other locations and we had a terrible experience. We love our car and would definitely buy from them again.
We recently had to take our car in to have a window serviced it did not fall under our warranty but because we had just bought the car the service center went ahead and covered it for us. All-around it's been a great experience and we would highly recommend them to anyone
Super impressed with her customer service!!!!! Hoenstly she holds the door open for her people , she talks when to them when they aren't happy, she turns unhappy customers into happy ones, love dealing with Nicole!
I am very happy with The Auto Outlet INC! Brandon was the reason we brought the vehicle here. I sent a email to him asking about a vehicle. Brandon responded very promptly to the email and asking me to come down and look at the vehicle. I informed him I would be there! When I showed up I asked for Brandon and he was there with a smile on his face and ready to help us. We explained what we were looking for. Brandon showed us some vehicles that he thought would work for us. I tell you what we found the vehicle we were looking for! Low miles excellent vehicle! Brandon informed us that we had a 3 month warranty or 3000 miles. That they just offer as a thank you to their customers! I was shocked to hear that!When buying the vehicle there was no pressure, we didn't have to wait and most of all it was very convenient location from home. After all the dealerships in Oregon City, Gladstone, and all over Salem non of these dealerships treated us the way Auto Outlet did. They are family owned for over 20 years! I love family owned businesses because in my experience they have cared more about the customer. From now on I will never go to a big dealership for vehicles again. The also have referral program that is $200.00! I thank you once again for being professional and most of all staying open later for us! I highly recommend this car dealership!
We had really good service here, and they helped us so much finding a new used car and working with us on how much we wanted to spend. Thank you all so much, and we will be definitely coming back in the future when we want another new car.
Purchased a 2016 CRV from Honda last month and the battery died Wednesday morning. The Service Department sent someone to jump my car and after testing and discovering my battery was both in poor condition and my car was still under warranty they installed a new battery. They also helped me track down and figure out why it had died that morning (operator error). They were very nice and significantly changed my rather negative opinion of the Dealership.
Stan, assisted me in my Purchased. He is great he sold me exactly when I wanted, he made sure that I was satisfied with my purchase, and service was also great and getting the clear bra and the seats treated right away Honda overall is the best dealership in town.
Pedro was fantastic to work with, will truly recommend him. The service was great and fast was less than 2 hours from the time I arrived and left with my new CRV. Also, gave me a nice (not great) but nice trade in value on my old car.
Absolutely the best buying experience I've had yet! I showed up at lunchtime and had only a short time before having to go back to work. Mark Cannell and his coworkers worked hard to get me out of there quick and with a great deal, then went out of their way to even deliver! Thank you!!
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