Recently purchased a new Cadillac Escalade. I was incredibly impressed with the Manager, AJ and Sales Associate Cliff. Located a car from another dealer to meet my needs. Both were very knowledge about the product and features available to me. Facility is top notch. Finance process very simply and easy. Best place to buy a car!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I’ve been buying parts from Jones Ford for decades. I finally purchased a new car from Jones Ford about a year ago. Mostly because I have always been treated so nicely even by Mr. Walters. I’ve gotten to know the parts people in some of the texts and mechanics well enough to say that there some of the nicest and most humble techs and mechanics I’ve ever encountered. The only morning I would have Franny dealership is to hire good people at every level of the organization and then trust them. Putting too many barriers between the customer and those who actually do the work takes away from the “good neighbor” feel of a dealership. Jones Ford loved me for years before I bought a car. I recently returned to purchase another new car. The salesmen I dealt with were exceptional and to me perfect in every way they treated me. Other dealers lost my loyalty simply because they don’t understand love and respect.
My wife and I feel that we were treated fairly and respectfully by the sales associates at Baker Cadillac. The XT-5 we purchased is a work of art aside from being a really nice luxury automobile. Kudo's to GM's Cadillac Design Division. We also like the maintenance programs and warranties included in the purchase, speaking of which, Baker's Service Department treats you like your family.
Service department at Carmax superceded my expectations! Called to have a service done on my Nissan and they were able to accommodate my tight schedule even though they did explain their schedules were tight as well. The amount of time I waited was far less than any dealer I've ever been to, and Dave in the service department greeted me by name and wore a smile until I left! They even washed my car for me and let me know if there was anything I needed to not hesitate to give them a call.
Bought a new truck with a 5 year old trade-in from this dealer. Service was quick and knowledgeable, prices were very competitive. I am now the proud owner of a 2018 GMC Truck with no maintenance worries for the next 5 years in my construction business. I'd definitely return to this dealership.
Recently purchased a new GMC sierra (which I love!). Competitive pricing and laid back buying experience. The friendly staff made all the difference! Returned for the first scheduled maintenance. Quality service in a timely manner. JJ and Candi are great! I pass several dealerships/service centers on my way to McElveen... and will continue to do so in the future.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
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