Outstanding - Sales, Finance, Service & Parts
March 4, 2018
I found my dream car 2014 Equus online, Contacted the dealer and got RD as my sales rep, he was on it - Prompt, professional, answered all my questions via phone and text, Arrived from Baltimore, MD (1hr 15 mins away) for my appt and the car was ready, Test drive was informative especially about the vehicle's history, Loved the car and proceeded to finance. I was already approved by Credit Union but offered Massey's to opportunity to beat my Credit Union terms and they DID !!!!! My Finance Mgr (Yvonne) was fast, honest, personable and professional. After signing my contracts, RD walked me thru the dealership depts and I had a chance to meet the Service Director (Matt) and staff which gave me even more details on my car that was serviced their previously. I even met Parts staff (Brock). This process was so streamlined even with me changing to be financed thru Massey's lender. I was in at 12:30pm and out at 3:30pm -
all in 3hrs. Top Knotch Customer Experience and will always refer Massey's to my Family and Friends.