Used hatchbacks for sale near Buffalo Grove, IL
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$35,402
Est. $652/mo McGrath Acura of Libertyville
Check Availability Quick view Vehicle Information
- Ext. color
- Majestic Black Pearl
- Int. color
- Ebony
- Drivetrain
- Front-wheel Drive
- MPG
- 29-37
- Fuel type
- Gasoline
- Transmission
- Variable
- Engine
- 1.5L I-4 gasoline direct injection, DOHC, VTEC variable valve co
- Stock #
- XL5984
- VIN
- 19UDE4H66TA004802
Features
- Convenience
- Adaptive Cruise Control
- Heated Seats
- Keyless Entry
- Keyless Start
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- Premium Sound System
- Satellite Radio
- USB Port
- WiFi Hotspot
- Exterior
- Alloy Wheels
- Moonroof
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- LED Headlights
- Lane Departure Warning
- Rain Sensing Wipers
- Rear Cross Traffic Alert
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
McGrath Acura of LibertyvilleReviews
McGrath Acura of Libertyville review
Today I bought a Honda pilot 2023 , I had an excellent experience with the sales man Alec olney is a wonderful and honest man , professional, transparent ,patient and took the time to explain every feature of the vehicle without ever making me feel rushed .he answered all my technical questions and made sure I was comfortable with the deal. Thank you Alec Olney
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Quick view Vehicle Information
- Ext. color
- Black
- Int. color
- Gray
- Drivetrain
- Front-wheel Drive
- MPG
- 31-40
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- 1.5L I-4 gasoline direct injection, DOHC, variable valve control
- Stock #
- 34956A
- VIN
- SHHFK7H60LU203481
Features
- Convenience
- Adaptive Cruise Control
- Keyless Entry
- Keyless Start
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- USB Port
- Exterior
- Alloy Wheels
- Moonroof
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- Lane Departure Warning
- Stability Control
Dealer
Mcgrath Evanston SubaruReviews
Mcgrath Evanston Subaru review
Definitely, it is the place you fell at home and in a good hands! We just got an used car over there with German! He is the best! I can call him a friend right now! The all team are amazing! They will take care of you and your car!
2020 Honda Civic review
I really like my Honda Civic. It has been very reliable and in the 5 years I have had it there haven't been any major repairs or problems. Since I am short I have gotten a cushion to sit on since the model I got sits lower to the ground. The keyless entry and ignition has worked out very well for me.
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Quick view Vehicle Information
- Ext. color
- Black
- Int. color
- BLUE
- Drivetrain
- Rear-wheel Drive
- MPG
- 31-39
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- Gas
- Stock #
- 28524087
- VIN
- 3N1CE2CP5HL382112
Features
- Entertainment
- Bluetooth®
- Satellite Radio
- Exterior
- Alloy Wheels
- Safety
- Backup Camera
Dealer
CarMax MurfreesboroReviews
CarMax Murfreesboro review
We had the best experience at this location. Michael was the best associate and walked us through everything and was extremely patient after the crappy experience we had at another location. We are so happy. Thanks Michael!
2017 Nissan Versa Note review
After the ABS went out on my old car, I started looking for a newer car. When I found this one, something made me stop. Now that it’s just me and my dog, I don’t need a big SUV. This little Hatchback has everything I need in just the right size. So pleased I found it.
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Quick view Vehicle Information
- Ext. color
- Silver
- Int. color
- Black
- Drivetrain
- Front-wheel Drive
- MPG
- 54-50
- Fuel type
- Hybrid
- Transmission
- Automatic CVT
- Engine
- 1.8L I4 16V MPFI DOHC Hybrid
- Stock #
- 174278T
- VIN
- JTDKAMFU6N3174278
Features
- Convenience
- Adaptive Cruise Control
- Heated Steering Wheel
- Keyless Start
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Satellite Radio
- USB Port
- Exterior
- Alloy Wheels
- Sunroof/Moonroof
- Safety
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- Lane Departure Warning
- Rear Cross Traffic Alert
- Stability Control
- Seating
- Leather Seats
Dealer
Mossy of PicayuneReviews
Mossy of Picayune review
Thank you to the team Mossy of Picayune!! Special thanks to Adam, Roy, Kirk, and Karissa. They made my car buying experience smooth and transparent! The staff were friendly, knowledgeable, and genuinely cared about getting me in the vehicle I wanted!! Adam took the time to answer all my questions and made sure I was comfortable with every step. The finance team (Kirk)also went above and beyond to get me a great deal and explained everything clearly. Mossy of Picayune really values their customers — the level of service and professionalism here is top-notch. I absolutely love my new vehicle and couldn’t be happier with the experience. Highly recommend to anyone looking for a dealership that treats you with great care, go see the crew at Mossy of Picayune
2022 Toyota Prius review
This is my second Prius. I am bullish on Toyota autos. The stereo system is awesome. I purchased this vehicle to obtain great fuel mileage. This model year's Prius generates better fuel economy than the 2007 model I previously owned. The safety features prevent accidents due to unavoidable blind spots when viewing oncoming traffic thru the side-view mirrors. Pitfalls: less rear trunk storage space than the 2007 model. The center console box has less volume. I demanded a donut spare tire when I purchased this model. Not all models have donut spare tires. I do not think this is a auto to have in a cold climate state - - yearly issue of snow/ice and below freezing temps.
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$26,431
Est. $487/mo Zeigler Honda of Racine
Check Availability Quick view Vehicle Information
- Ext. color
- Soul Red Crystal Metallic
- Int. color
- Black
- Drivetrain
- All-wheel Drive
- MPG
- 23-31
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- Intercooled Turbo Regular Unleaded I-4 2.5 L/152
- Stock #
- P13266A
- VIN
- JM1BPBNY2P1609593
Features
- Convenience
- Heated Seats
- Heated Steering Wheel
- Keyless Entry
- Navigation System
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- HomeLink
- Exterior
- Sunroof/Moonroof
- Safety
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- Rain Sensing Wipers
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Zeigler Honda of RacineReviews
Zeigler Honda of Racine review
Shout out to Tim Cameron for his straight forward advice, clear cut clarification of tech recommendations and taking good care of my CRV. It’s like having your son work at a dealership, knowing he won’t steer you wrong. Definitely feel good about taking my car to Honda because of him. Thank you Tim. Keep up the good work.
2023 Mazda Mazda3 review
The sound system is amazing. I upgraded my old Mazda 3, 2015 to a 2023. The inside is much quieter. I love my heated seats. We've owned many Mazdas and have loved them all. The reliable little cars with great gas mileage.
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Quick view Vehicle Information
- Ext. color
- Moonwalk Grey Metallic
- Int. color
- Carbon Black
- Drivetrain
- Front-wheel Drive
- MPG
- 27-38
- Fuel type
- Gasoline
- Transmission
- Manual
- Engine
- 1.5L I-3 gasoline direct injection, DOHC, variable valve control
- Stock #
- TEA26515B
- VIN
- WMWXP5C52K2D72199
Features
- Convenience
- Heated Seats
- Keyless Entry
- Keyless Start
- Entertainment
- Bluetooth®
- USB Port
- Exterior
- Alloy Wheels
- Safety
- Automatic Emergency Braking
- Backup Camera
- Brake Assist
- Rain Sensing Wipers
- Stability Control
- Seating
- Leather Seats
Dealer
Ed Napleton HondaReviews
Ed Napleton Honda review
Dani fue muy excelente nos ayudó y fue muy paciente. Vengan a visitar a Daniel
2019 MINI Hardtop review
I thought this car would be too small, but the interior is surprisingly roomy. The feel of it is great. The whistles and bells are wonderful and it fits great in my garage! Only had it a few days, but loving it.
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Quick view Vehicle Information
- Ext. color
- Sonic Gray Pearl
- Int. color
- Black
- Drivetrain
- Front-wheel Drive
- MPG
- 31-40
- Fuel type
- Gasoline
- Transmission
- CVT
- Engine
- 1.5L I4 DOHC 16V
- Stock #
- JP7161
- VIN
- SHHFK7H60KU425209
Features
- Convenience
- Adaptive Cruise Control
- Keyless Entry
- Keyless Start
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- USB Port
- Exterior
- Alloy Wheels
- Moonroof
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- Lane Departure Warning
- Stability Control
Dealer
The Honda Superstore of JolietReviews
The Honda Superstore of Joliet review
Kyle got us the vehicle we wanted at a reasonable price. We were able to drive the vehicle home the same day.
2019 Honda Civic review
Just bought the Honda Civic 2020 Sport Coupe and I’m really happy with it. The car looks sharp, drives smoothly, and has enough power to make daily driving fun without sacrificing fuel economy. Interior is comfortable and modern, with all the tech I need. Overall, a great blend of sporty looks, efficiency, and reliability. I would Highly recommend this car.
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Quick view Vehicle Information
- Ext. color
- Rallye Red
- Int. color
- Black
- Drivetrain
- Front-wheel Drive
- MPG
- 31-39
- Fuel type
- Gasoline
- Transmission
- CVT
- Engine
- 1.5L I4 DOHC 16V
- Stock #
- PSH3933A
- VIN
- 19XFL1H73PE008037
Features
- Convenience
- Adaptive Cruise Control
- Heated Seats
- Keyless Entry
- Keyless Start
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- USB Port
- Exterior
- Alloy Wheels
- Moonroof
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- LED Headlights
- Lane Departure Warning
- Stability Control
- Seating
- Leather Seats
Dealer
Napleton River Oaks HondaReviews
Napleton River Oaks Honda review
We had an amazing experience here, Jeffery Parham was an amazing sales consultant he was very knowledgeable and kind, I highly recommend asking for him if visiting this dealership!
2023 Honda Civic review
After changing jobs and having to drive 100 miles round trip, I decided to buy the 2023 Honda Civic, I think it was the best decision of my life, not only does it save me a lot of gas but it looks spectacular on the outside and not to mention The interior is simply perfect with a lot of space, like any criticism there are negative points such as the sound system which in my opinion lacks power to be able to listen to your favorite songs at full volume, another point that I would like to highlight is that it lacks entry to the car without having to use your remote control even my 2011 grand cherokee has it, in a general perspective it seems like a good car for price, safety and appearance, it has been my first honda and I think I will continue with the tradition of continuing to buy this model for a long time
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Quick view Vehicle Information
- Ext. color
- Snowflake White Pearl Mica
- Int. color
- Black
- Drivetrain
- Front-wheel Drive
- MPG
- 26-34
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- SKYACTIV-G 2.5L I-4 gasoline direct injection, DOHC, variable va
- Stock #
- PG2996A
- VIN
- JM1BPAJL9N1517723
Features
- Convenience
- Adaptive Cruise Control
- Keyless Entry
- Keyless Start
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- USB Port
- WiFi Hotspot
- Exterior
- Alloy Wheels
- Safety
- Automatic Emergency Braking
- Backup Camera
- Brake Assist
- LED Headlights
- Lane Departure Warning
- Rain Sensing Wipers
- Stability Control
Dealer
Mercedes-Benz of Orland ParkReviews
Mercedes-Benz of Orland Park review
Quick, friendly, provided informational details to answer all my questions. Will return in the future
2022 Mazda Mazda3 review
I purchased a 2022 Mazda 3 Select from Cochran Mazda in Wexford, PA. The sales lead Ben Schuster was awesome to deal with and really knew the product. The car is amazing, a step up in quality over the German made 2015 car I was driving: more power, better mpg, better fits, the best modern tech, and all the comforts.
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Quick view Vehicle Information
- Ext. color
- Titanium Flash Mica
- Int. color
- Parchment
- Drivetrain
- Front-wheel Drive
- MPG
- 27-36
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- SKYACTIV-G 2.5L I-4 gasoline direct injection, DOHC, variable va
- Stock #
- G2904A
- VIN
- 3MZBN1M38JM182479
Features
- Convenience
- Adaptive Cruise Control
- Heated Seats
- Heated Steering Wheel
- Keyless Entry
- Keyless Start
- Navigation System
- Entertainment
- Bluetooth®
- HomeLink
- Premium Sound System
- USB Port
- Exterior
- Alloy Wheels
- Sunroof/Moonroof
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- LED Headlights
- Lane Departure Warning
- Rain Sensing Wipers
- Rear Cross Traffic Alert
- Stability Control
- Seating
- Leather Seats
Dealer
Genesis of AuroraReviews
Genesis of Aurora review
Great experience in the service department. Efficient and personable! Communication was on point from start to finish.
2018 Mazda Mazda3 review
I haven't owned a 4 cylinder in a long time. I had a turbo 5 Volvo, a 6 cylinder accord, and a Mercedes c300 6 as my last three cars, then before that I owned a last model year RSX (2006, I wouldn't count the new ones) for a long time so that's the closest comparison to this. I think the RSX felt a bit more sporty (I didn't have the Type S), but as for power they're a pretty close match, and I bet the Mazda 3 would smoke it off the line with it's torque heavy engine. I think the RSX looked more sporty too, it had probably a more mature styling to it that I appreciate now even more than I did when I owned one, but I will say every time I look at my Mazda 3 I like it more and more. I've seen a thousand of these on the road and never had a strong opinion on them, but my girl in red keeps growing on me, and when I take the dog out for walks I circle the car and look it over and understand it more and more. I have a 2018 fully loaded GT, and the interior is mostly it's strongest positive. The facelifted w204 is easily the nicest looking interior I've ever been in, and the accord maybe the most comfortable, but this is incredibly close to the accord in terms of comfort and only lacking in slightly worse seats and less room. The seats are great though, but the 2012 accords were some of the best I've say in. The fake leather has a great balance of firm and give to it, and what's even better is the whole interior is wrapped in a similar nice synthetic material that's a joy to be wrapped in. I've never owned a car where my arms are supported on both sides in such a comfortable manner. I'm 6'1 so I keep my seat low but I feel like I have a good deal of room, in fact, I test drove a 2023 (gen 4) Mazda 3 that was an incredible price, about $800 off from my 2018 and even less miles but the new interior design is nowhere close to as good as what we get in the gen 3. You have almost no room to spread your legs out in the newer models and that's a deal breaker for me. The one major weakness of the 2018's interior is the tablet on top of the dash looks hideous. I think I mentioned earlier my model is fully loaded, and I mean it. But what's that mean, a premium sound system, some exterior trim pieces tacked on? Nope, here we have some genuinely cool features. Adaptive headlights that turn with the wheel, a heads up display that's projected on a piece of clear plastic that raises up when you start the engine and can show speed, road signs, blind spot info, next GPS heading, etc. We have automatic windshield wipers, adaptive cruise control, lane keep assist, a great Bose sound system, paddle shifters. My car has more bells and whistles than my wife's high trim 2023 Tuscon. I really love my little Mazda, and I'm hoping to take it down some back roads to see if I can enjoy the driving part as much as some others do, as I've mostly spent time on the highway or in stop and go so far. This was a purchase I was unsure of 3 days ago when I made it, but every couple waking hours something pulls me to that car, whether to drive it or just to sit in it. I know now I've made a great choice.
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$12,376
Est. $228/mo Your Choice Auto Sales of Joliet
Check Availability Quick view Vehicle Information
- Ext. color
- Black
- Int. color
- Black
- Drivetrain
- Front-wheel Drive
- MPG
- 37-37
- Fuel type
- Gasoline
- Transmission
- Automatic 6-Speed
- Engine
- SKYACTIV-G 2.5L I4 184hp 185ft. lbs.
- Stock #
- JYC-231155
- VIN
- JM1BM1M36F1231155
Features
- Convenience
- Heated Seats
- Keyless Entry
- Keyless Start
- Navigation System
- Entertainment
- Bluetooth®
- CD Player
- HomeLink
- Premium Sound System
- Satellite Radio
- Exterior
- Alloy Wheels
- Sunroof/Moonroof
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- Rear Cross Traffic Alert
- Stability Control
- Seating
- Leather Seats
Dealer
Your Choice Auto Sales of JolietReviews
Your Choice Auto Sales of Joliet review
Absolutely the best buying experience I have ever had. very professional and transparent. I got the perfect vehicle within my budget. Highly recommend this dealership.
2015 Mazda Mazda3 review
Most reliable car in my 37 years of driving! NO problems. Biggest negative are brakes grabbing at parking lot speeds. Biggest positive 39 mpg average. I had software upgraded and replaced USB module from Walmart for Android auto and Apple carplay
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Quick view Vehicle Information
- Ext. color
- British Racing Green
- Int. color
- Carbon Black
- Drivetrain
- Front-wheel Drive
- MPG
- 27-38
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- 1.5L I-3 gasoline direct injection, DOHC, variable valve control
- Stock #
- K2H95983
- VIN
- WMWXP5C58K2H95983
Features
- Convenience
- Heated Seats
- Keyless Entry
- Keyless Start
- Entertainment
- Bluetooth®
- USB Port
- Exterior
- Alloy Wheels
- Sunroof/Moonroof
- Safety
- Automatic Emergency Braking
- Backup Camera
- Brake Assist
- Rain Sensing Wipers
- Stability Control
- Seating
- Leather Seats
Dealer
Subaru Evergreen ParkReviews
Subaru Evergreen Park review
So far this was my best experience buying a new car. No hassle, friendly sales person (Steve P.) and Manager as well (Carlos), I definitely recommend this dealer
2019 MINI Hardtop review
This is a fun car and a nice drive, would recommend for anyone looking to buy a newer car on the market. Looks great and drives great.
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Quick view Vehicle Information
- Ext. color
- Silver
- Int. color
- BLACK
- Drivetrain
- Rear-wheel Drive
- MPG
- 31-40
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- Turbo Gas
- Stock #
- 28641705
- VIN
- SHHFK7H69KU206197
Features
- Convenience
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- Satellite Radio
- Exterior
- Alloy Wheels
- Moonroof
- Safety
- Backup Camera
- Lane Departure Warning
Dealer
CarMax Oak LawnReviews
CarMax Oak Lawn review
Wide selection and no haggle are a plus over other dealerships. I like being able to see how many different makes and models. CarMax is the only place I will shop
2019 Honda Civic review
We leased a 2019 civic hatchback ex and loved it so much we bought out the lease three years later. The best feature that’s unique to these cars is the Lane Watch Blind Spot camera (available on the EX, SI and I believe touring models) I don’t know why they went away from this feature with the 2022+ models. Add all the sensors you want but the camera is better than anything else. I thought it would become standard on more cars, not get phased out. Besides that, the true city gas mileage is closer to 24 than 30, but highway is about 40 and mixed is 29. Very good for an all gas car. We had very few problems in the 6 years we drove it. Only thing we had to replace was the infotainment system— covered by the extended warranty. If it wasn’t for some dumb teens speeding through an intersection and taking us out in the turn lane, it should have lasted another good ten years if not more. This version of the civic is a great little car.
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Quick view Vehicle Information
- Ext. color
- Blue
- Int. color
- BLACK
- Drivetrain
- Rear-wheel Drive
- MPG
- 23-33
- Fuel type
- Gasoline
- Transmission
- Automatic
- Engine
- Turbo Gas
- Stock #
- 28624602
- VIN
- WMW53DK09N2S28492
Features
- Convenience
- Navigation System
- Entertainment
- Apple CarPlay®
- Bluetooth®
- HomeLink
- Satellite Radio
- Exterior
- Alloy Wheels
- Sunroof/Moonroof
- Safety
- Backup Camera
- Lane Departure Warning
- Rain Sensing Wipers
Dealer
CarMax Oak LawnReviews
CarMax Oak Lawn review
If you’re not looking to be served champagne and want a simplified buying experience this is the place to go! The no haggle pricing takes some of the anxiety out of the car buying experience, and if you cross check the vehicle on cars.com it will directly tell you if you’re getting a good deal or great deal or fair deal. We purchased a Porsche Cayenne from them and Dan and Brian were awesome! Thank you!!
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Quick view Vehicle Information
- Ext. color
- White
- Int. color
- Black
- Drivetrain
- Front-wheel Drive
- MPG
- 23-33
- Fuel type
- Gasoline
- Transmission
- Auto, 6-Spd Steptronic
- Engine
- 2L I-4 gasoline direct injection, DOHC, variable valve control,
- Stock #
- CD31450
- VIN
- WMWXU3C54G2D31450
Features
- Convenience
- Adaptive Cruise Control
- Keyless Entry
- Keyless Start
- Entertainment
- Bluetooth®
- USB Port
- Exterior
- Alloy Wheels
- Sunroof/Moonroof
- Safety
- Automatic Emergency Braking
- Brake Assist
- LED Headlights
- Stability Control
- Seating
- Leather Seats
Dealer
Car and Drive MotorsportsReviews
Car and Drive Motorsports review
The guys at bobrorhman Kia we’re very helpful, and was a great first experience buying a car.
2016 MINI Hardtop review
After 23 years of driving minivans and SUVs, I was ready for a change. I love my 2016 Mini Cooper S 4 door. with the 6 speed manual transmission. Car is great to drive, gets okay mileage (25+mpg) and is surprisingly practical.
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Quick view Vehicle Information
- Ext. color
- Supersonic Red
- Int. color
- Black
- Drivetrain
- Front-wheel Drive
- Fuel type
- Gasoline
- Transmission
- CVT
- Engine
- 1.8L I-4 DOHC, VVT-i variable valve control, regular unleaded, e
- Stock #
- P7918
- VIN
- JTDKARFP0L3151017
Features
- Convenience
- Adaptive Cruise Control
- Heated Seats
- Heated Steering Wheel
- Keyless Entry
- Keyless Start
- Navigation System
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- HomeLink
- Premium Sound System
- USB Port
- WiFi Hotspot
- Exterior
- Alloy Wheels
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- LED Headlights
- Lane Departure Warning
- Rain Sensing Wipers
- Rear Cross Traffic Alert
- Stability Control
- Seating
- Leather Seats
Dealer
Lexus of NapervilleReviews
Lexus of Naperville review
We recently purchased our first Lexus SUV and worked with Dylan K. He was incredibly knowledgeable and a huge asset in the car shopping process! I appreciate the great communication and extra efforts he went to on our behalf!
2020 Toyota Prius Prime review
Great drivability! Great room! Unfortunately, not confident in expertise at service center for plug in hybrid issues. No one has seen enough issues to understand how they can malfunction... they are totally dependent on computer codes and what the manual says.... haven’t really studied the tecnology and engineering enough to be able to anticipate and or respond to technical questions and circumstances.... sales people are completely oblivious to the technology!!! Cannot answer simple engineering questions about car! Service department seems only modestly more experienced, and have no passion or desire to really know or understand.... so their ability to inform and guide the customer is basically non existent. They call “ experts” elsewhere in the country... don’t appear to care to become experts themselves. This means that the customer has little to no confidence that their car is actually going to be fixed properly because they are completely reliant on manual and mechanics located elsewhere to solve issues.... fully expect that any upcoming repairs will be “ out of the box” repairs.... computer says that EGR valve is malfunctioning, so it needs a new one! When all it needs is a vacuum hose reconnected.... or something down these lines. This is really bad that the customer will need to understand their own car better than dealership mechanics, and will mean that extremely expensive parts will be seen as the solution to “ fixing” the oroblem...eg, I won’t be surprised if we own the vehicle for 10 plus years, that a new computer control module will be found to be needed because the code said it was malfunctioning.... when a small gasket waterproofing the compartment has failed and causes it to work improperly when it wet outside... The customer is left feeling uncared about, or cared for... and that Toyota hires fundamentally unprofessional or lazy service mechanics, and dont properly expect expertise or mastery about their products...
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