Have been shopping for a truck for a week. Though I did not ultimately purchase a vehicle at Neat, my experience with Louis made this dealership my top pick among the 7 or 8 that I visited.
I had narrowed my purchase down to two very different options - a higher mileage 4 cylinder at Neat and a lower miles 6 cylinder in a higher price point at another dealership. Louis sat down with me to look at both options, and encouraged me that the other vehicle appeared to be a great deal. He talked through the potential trade-offs without any pressure, and even after it became clear that I was leaning toward the V6 he continued to spend time to help me understand the complications with the Tacoma frame recall which affected both purchases. He also gave me a number of references for folks who could help out with my purchase of the other vehicle, for modifications I was interested in making.
Louis is knowledgable, generous and clearly puts his customer first. Neat will be my first stop for my next purchase.
The best place I’ve ever been for a vehicle the only thing I can say without writing a whole paragraph is if u want the most help and best service with people who won’t set u up to fail and invite u in like you have known each other for years come herand ask for Shawn Welch he was above and beyond amazing
Mike's attention to detail made it a great experience
by Maddy from DealerRater.com
December 5, 2018
I don't even live in New Hampshire state. I was visiting a friend of mine, for a birthday party & since I was in the market for a Accord ; my friend suggested we take a quick look at the dealership that was just two miles from his place. I was greeted by one of the managers & handed over to Mike. From the beginning he was very open about the pricing & what he can sell the car for. The fact of the matter is he called on the phone another dealer I had seen earlier, to compare the charges with me listing in, never seen anyone do that before. If you known what exactly you want & have a fair price in mind, my two cents is these guy will most of the time meet it or beat it. Thanks Mike for all the help. Happy Holidays to you & your family.
Louis made a VERY stressful experience for me so much better. He is funny, supportive, knowledgeable and EXTREMELY PATIENT:) Overall great experience. I love my car and plan to come in for a 1 on 1 info session soon to learn even more.
Our salesman, Carlos, was very knowledgable about the car we were interested in. Also, he was such a pleasant person to work with. The staff also were very kind and so friendly and willing to help, even just with a smile. Great dealership. Thank you!
Jane Moran helped very much to make an experience that can be so overwhelming to be much less overwhelming. She is very patient and knowledgeable. She made all of this a positive experience. I had not purchased a car in 12 years and so much has changed. Jane was very organized and responded very quickly to phone calls and emails. I never felt pressured. Braham was also very patient and professional.
Glenn Wallace service advisor should be commended. He was very professional and courteous with just a touch of humor. Great guy. Obviously loves his job.My car was ready exactly when he said it would be.
The team at Dover Honda allowed us to look into buying our new vehicle over the course of a month. Periodically, they checked-in and were courteous. We ended up purchasing our new Pilot with them. Thanks!
I met with John a year ago. Since then, I spoke to and test drove other cars and always knew that when the time came I wanted to give John my business. He is approachable, honest and knowledgeable of their products.
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