Suzanne was extremely helpful throughout the whole time I was there. Very well informed about the car I was interested in which was the 2018 Honda Civic Hatchback, answered every question without error. She gave great customer service and made the process as quick as possible. Will definitely be back.
My car buying experience at the Infiniti of Silver Spring was exceptional. The sales person (Mike Goldring) greeted me in such a friendly and professional manner. I previously visited other Infiniti dealerships, but none of them impressed me more than Infiniti of Silver Spring. My salesperson was able to acomodate my request, and I am very pleased with my new 2016 QX60. I feel as though I am driving in a luxurious vehicle. Unlike other Infiniti dealerships, I receive a free car hand washing at any time. If you are seeking to purchase a new or leased vehicle, I recommend that you visit Infiniti of Silver Spring, and experience the quality customer service .
George Devine was my sales rep & he was exceptional. He was courteous, knowledgeable & friendly. The thing I liked the most about George is that he was not overbearing & trying every "sales tactic" he could just to make a sale. He wanted to make sure I was heard & that my needs were considered. It was the most pleasant experiences I have ever had in dealing with a sales person.
We interacted with Robert Wilkie at O'Donnell Honda. I only have positive things to say. He was not pushy but was quite knowledgeable, and gave us time to make sure it was the car we wanted. We wound up buying the Clarity at the price we wanted. I would go back!
All I can say is O"Donnell Honda is convenient and the staff at the showroom is friendly atmosphere especially the receptionist. We have never been here before and I have been comparing Honda dealership for the last week or so and have done research shopping around where we can get great service and competitive pricing for the car we are looking for. I have received numerous e-mails from other competitors for our business. I have four e-mails from O'Donnell and one of them is Shayne Wilson. I was impressed with Shayne how professional he is over the phone and did not feel pressure and most of all he seems sincere how he can provide us the service and best quote that he can offer me. We have been buying Honda cars since 1980 and we have few bad experience with car salesman. In any event we met with Shayne on Wednesday November 14,2018 and it was an easy process and feel comfortable dealing with him and come to a conclusion that we have a deal. Today we pick up our car and he assisted us to make sure all the registration is filed with MVA and we got the new keys and we gave him our Car Title and we signed it. Its also cash transaction so it makes a big difference! Definitely will send more customers to Shayne .
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