My car buying experience at the Infiniti of Silver Spring was exceptional. The sales person (Mike Goldring) greeted me in such a friendly and professional manner. I previously visited other Infiniti dealerships, but none of them impressed me more than Infiniti of Silver Spring. My salesperson was able to acomodate my request, and I am very pleased with my new 2016 QX60. I feel as though I am driving in a luxurious vehicle. Unlike other Infiniti dealerships, I receive a free car hand washing at any time. If you are seeking to purchase a new or leased vehicle, I recommend that you visit Infiniti of Silver Spring, and experience the quality customer service .
My service rep Ken is the ultimate professional when it comes to customer service. I've serviced my car at browns for the last 2 yrs. Not once have i had any problems with service. I mean that 100% i am truly a satisfied customer. I brought my car there 2 yrs ago, and when i get 300,000 mileage on this one, I'll buy another from here. Completely satisfied!!!
I worked with Louis Ohaka. He was a great sales person and gave me a great deal. The only obstacle was the wait for financing, but that was not Mr. Ohaka's fault. I would recommended buying a car from Mr. Ohaka.
My sales associate was Jordan Bates. Upon meeting Jordan, he greeted us and apologized about being a little late. He had a customer he was assisting before us and their appointment went a little longer than expected. Jordan made us very comfortable immediately; he asked if we needed anything such as beverages or anything else to ease this process. He was very knowledgeable about the vehicle I inquired about and soon asked me if I wanted to test drive the vehicle. While driving, he told me more about the features of the vehicle, and had great general conversations. Normal car salesmen try to force me to buy a vehicle I inquire about; but Jordan did not do that at all. I did not feel pressured to buy the car. He was also able to get me the rate I wanted regarding this car. I would definitely refer him to family and friends who are looking for a new vehicle.
Jordan is a personable and honest salesman who I would return to in a moment next time I need a car. Great experience overall. Always a little pressure from sales manager and closing to buy into every little thing they offer, but nothing you can't say "no" to if it's not for you.
I was looking for a Toyota RAV4 & found one online @ Car Gurus. I drove a hr to see the vehicle, from GB Md to Waldorf Md. My salesman was Daryl, He was great. Very friendly, also was the Finance Manager. Everyone was very helpful. I ended up buying the RAV4. I love it. I’ve had my original car (Toyota Camry) for 22yrs. I kept it , I couldn’t bare to trade it in. But again they were so nice , they detailed my Rav4 & filled up the tank. It was worth the drive.
Just purchased Toyota Sienna from Crown. Checked it with our mechanic and he approves the purchase.. The staff is professional and process easy.. We do recommend the company to all customers shopping for used cars..
From the initial phone call to the last little detail. Jim Coleman Cadillac is in a class by itself. The staff is extremely prompt, courteous, thorough, patient, understanding, accommodating, and knowledgeable. They always seem to go above and beyond. I've tried to work with other dealerships and none come close to this one...even when purchasing remotely.
The owner, Reza, is a likeable and honest person, not the norm for used car dealers. He had the car I wanted, at the price I was willing to pay, and he never used high pressure tactics. It was a pleasant and satisfying experience, and I recommend this dealership highly.
Reza is the absolute best! My previous car was a total loss due to a wreck. I arrived at A-1 Imports and Reza was happy to answer all of my questions about the vehicle I wanted and he was a pro at securing the financing for me in light of my situation with the previous vehicle still on my credit. Reza was patient and went through the terms of the additional warranty that I purchased. The car was already priced better than I had seen at other dealerships. The follow-up service was great. I am happy to tell my friends about A-1 Imports and that I had the absolute best experience ever when purchasing a car.
Bought a new HRV had a great experience. Rick was our salesman was not pushy treated my family nicely. Facility was nice and clean. CJ the manager gave us a fair deal. Would recommend friends and family to Hersons Honda.
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
Although the wait for service was a bit (I believe I heard they were short staffed and I also had other service items added at my request once my vehicle was checked), I have to say that my service contact, Sean Lomas, was very professional/friendly, courteous, and kept me in the loop on my vehicle's servicing. He took the time to explain what needed to be done now and what could wait until my next service interval. I appreciated his listening to my concerns, and making sure the items I mentioned were checked. Please fix the online service appointment app--there is a glitch; it kept pushing my appointment to January and April, as if Antwerpen Service was totally booked until these months. Thankful.
Awesome staff, very sociable and helpful! Mike and Sam made sure my vehicle was in top tier condition on day one and continued to help after the sale.
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