Incredible Service. Incredible Cars. Great Prices.
by Nathan from Chicago, IL
June 5, 2018
Rob and the team at Karns Motor Company were entirely and thoroughly excellent in the vehicle they sold us, the service they provided, and the process we experienced. He demonstrated both integrity and service in the way that he dealt with us from the time that we first considered the vehicle all the way through to its purchase. Rob was prompt in all of his communication with us, and he went above and beyond to insure that we were absolutely satisfied. He is a rare find in today's world of used car sales, and I would highly recommend him for anyone looking for a great, reliable used vehicle in excellent condition that will serve your needs.
Shopped for months for a second car. Find a clean, great running car here. The annoying tire pressure light was on. Dealership replaced the sensor as part of the buying process. Other dealers wouldn't even think of doing that. Also washed and vacuumed the car everytime they touched it. Bought from Stephen Patterson. Great dude!
Scheduled an appointment for a recall issue. was told it would take 2 hours to complete. Service tech, Mr. Aquilera was very personable, pleasant and professional. appointment only took 1 hour. excellent service.
Most professional group of people I have ever worked with ! Financing was awesome,fast and efficient . I have never bought from a dealership that had me in and out within 2 hours. No Pressure ! No Hassle ! I was VERY impressed with my experience today . I am even more impressed with the GREAT deal I got on the Dodge Ram truck I drove off the lot with . I would highly recommend them to anyone looking to buy their next vehicle and I will be back in the future . Pay no attention to some of the petty reviews written here and I noticed there are a few . Go down use some common business sense ,do your research before you buy , and you will find Car Max has it all !
Harper made buying a car fun instead of the stressful experiences I have had in the past. They never made me feel pressured and let me come in anytime for a quick test drive without taking an hour of my time to sell me on whatever vehicle I wanted to test drive that day during my short lunch break. I would recommend Harper to anyone looking to buy a car!
Bar none the best overall buying experience we’ve had in 25 years of buying cars. Smooth, easy and once we said, “Go,” we were out in less than an hour. Really appreciated Austin our salesman who was helpful and right on point without exerting any undo pressure.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Went in not planning on buying a new car. Saw an Aegean Blue Sport Civic in the showroom & fell in love. I've never owned a Honda before, so I hope to enjoy the experience. Our salesman, Dan Sanford, was very friendly & knowledgeable. All the employees were very accommodating & made it a good experience.
Wonderful experience, shoutout to Bill! I appreciate you!!!
by Nelsonc from DealerRater.com
December 5, 2018
Bill McGinnis was a pleasure to work with when getting my Cr-v. Great car and he was helpful round the clock with my busy schedule and my parents??? who helped finance the car and also live out of state. The whole process was probably a MAJOR hassle for him but very painless and easy for me. He helped me to be able to drive off the lot in my wonderful new car much sooner than I had expected! My family and I greatly appreciated his pleasant demeanor and willingness to work with us. It???s hard to find some one you trust when it comes to buying a preowned car as a young woman with little car buying experience, but Bill and the gentlemen of Airport Honda were incredibly helpful and accommodating and I fully trust them and will go there for any future car needs.
Floyd Glenn was my sales person and listened to the type of vehicle which would meet my needs. I have not decided on which vehicle I am going to purchase but I am going back to Airport Honda and Floyd Glenn will be my salesperson. I have purchased three vehicles from Mr Glenn over the past 6 years and he is the main reason I continue to trade cars with Airport Honda.
Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
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